Worked with KW recently on a large leak. It was a tough situation and the team immediately…read moreresponded and worked with us every step of the way. We are very lucky to have a caring company locally. Can't recommend them enough!

If we could give 0 stars, we would. We have worked with many contracting and construction…read morecompanies, and they are well below anything we've seen before. After a nearly 18 month repair to a flooded Crested Butte condo, we are exhausted and can't express enough how KW: -did the bare minimum to repair our unit -caused additional water and sewage damage to our dwelling while working in the unit -failed, and continued to fail to disclose their responsibility in this matter despite corroborating data and evidence from multiple sources familiar with the issue -missed in excess of 5 promised project delivery dates, appearing to have abandoned the project site until called back by angry owners. -damaged our furniture in their contracted storage -never offered to address these losses -failed to respond to most calls and written communications -when finally confronted, KW quoted the value of our losses well below the cost to replace- but did offer to mail us a check -after 3 months, have failed to ever send any payments they promised us both by phone, in writing, and at an in-person visit to their offices in Leadville. If there is ANY alternative to KW, save yourself the hassle of working with these thieves.

To the owner of ServPro in Montrose. That is not at all what happened. Your project manager,…read moreAnthony, got a tummy ache (literally) and listened to NOTHING I said to him. Your incredibly unprofessional secretary, Cheryl, was nasty and told me that my timeline didn't align with theirs. None of this was true. Your employees got called out for their unprofessionalism and it hurt their feelings. I stand by my rating.

Our daughter in Paonia had a water loss to her home. My husband and I live in Florida, so we…read morecould not be there to help. I teach an IICRC certification course in Water Damage Restoration through Horizon Consultants, Inc. and have since 1996. I have owned and operated 3 restoration businesses for over 40 years. So with my background I watched how this job was progressing with a critical eye. At every turn, the Project Manager, Joe, and his crew offered and delivered over-the-top service. He was in constant contact with me to let me know how the job was progressing, was open to suggestions instead of being haughty and prideful, and was courteous and professional throughout the entire process. I hope you are never in need of restoration services, but if you ever are, do NOT hesitate to call ServPro of Montrose and Telluride. You will be glad you did.