Dirty, unresponsive and fail to effectively communicate…read more They promised pictures of the pup at playtime, did not happen. Promised updates, did not happen. He was placed in a dimly Lit kennel and left alone for 14 hours overnight as they have no staff after 5 pm. We were so appalled at the state of his kennel we had a friend go pick him up as we were out of town and could not fathom the idea of keeping him there another night. I asked the kennel to call me when he was picked up, they didn't. Failure to communicate is on brand for this business. I cried when I got his picture. Please save yourself the heartache and book somewhere cleaner and more attentive.

This is a great place for boarding your pets and even just for day care for your pets. I bring my…read moredog here every so often just so he can get out of the house, He loves the employees especially Lara, she plays ball with him and he comes home always happy from his day there. If I tell him he is going to Shadowwood he gets so excited. Prices are fair for a full day.

Kelley is amazing with are doggie and we get him de shaded while there. She does amazing work…read more John Thompson

I brought my (K9) girl to Kelley's for a couple weeks, while training at Fort Leonard Wood. The…read morehobby farm-like boarding facility is on the owner's (Kelley) home property, just down the driveway from her family's home. I recall seeing 8-10 boarding pens and two other dogs (not her own) boarding, when dropping off my girl; not an enormous facility. Kelley, a SUPER sweet and nice lady, requires current vaccines, maintains a clean and organized facility, and was happy to follow feeding instructions specific to my dog. Kelley's facility does feature large, fenced-in areas for the doggies to run and roam within; definitely appreciated by the doggies! And the pricing is great!!

My boys have been there 2x now and although my big boy takes some time to decompress as he was a…read moreshelter rescue and kennels freak him out, my other boy has no issues and is a happy guy. They are fed, watered and pottied and get some play time too. I recommend Pooches Palace!

Boarding pups is so difficult. I never truly LIKE doing it. But watching my pup (had the room with…read morea camera) panting excessively for 30 min after I called (and had to leave a message because they don't have more that 1 person working usually) that my dogs needed water...well that did it for me. It was also strange that they called my emergency contact when I didn't answer a text asking about a Feb reservation. And I mean with 2 hours of the text being sent. Emergency contacts are not for reservation confirmation. I found this to be a bad judgment call. We won't be back. And we told them this so maybe that's the reason for the passive aggressive behavior? Anyways I'm not thrilled with the care my pups received.

She is absolutely excellent with dogs. I had found a Great Pyrenees and new nothing about him, but…read moreshe came to the rescue to get him shaved from all the fleas and ticks. She hung in there until he was finished.

absolutely wonderful groomer and excellent customer service…read more she and her son did an amazing job with my two long haired german Shepards. definitely recommend this groomer.. I would give 10 stars if that was an option

I don't normally write YELP reviews on places I visit or services I receive, however I feel like…read morethis should be an acceptation. I called and asked for an appointment the next day for my Goldendoodle puppy, due to her (the person that helped me, I cannot remember her name, I believe it to be the owner. ) being in Rolla and having a vet appointment the same day. I did not think that I would be able to get an appointment due to it being so last minute. However she stated she would make it work and then told me to bring my puppy in right after the appointment. I was very nervous about having my puppy groomed due to it being my puppies and I first time at a groomers, and not being sure how good she would look after the fact. I showed up after the vet appointment and met with her, very friendly staff and they recommenced me how short I should get her hair, as it being my first time, I was not sure what would look the best so I asked for their professional opinion. I left my puppy with her and left, returning a bit later. When I returned at 5 P.M., which is closing time for the store, she told me that it would be around 6:30 pm, due to it taking a little longer than expected. She was still very nice when I spoke to her, even though she was staying after due to me trying to schedule an appointment last minute. So I left and returned a short time later. I arrived at the store at 6:30 P.M. and seen she was still cutting my puppies hair, I did not want to enter the store and cause my puppy to get excited and make her job worse, so I sat in my car and watched. Even though my puppy was being very puppy like, she never got frustrated with my puppy. When she appeared to be done, I went and got my puppy. Even though she was an hour and a half after hours due to my last minute planning, she was very nice and professional. I will defiantly be returning to her and would recommend her to anyone that is skeptical on which groomer they should pick for their puppy or older dog. The best price and experience I could ask for!

I've known Sarah for years and have followed her around Rolla. I live in St. Louis now and STILL…read morecome to Rolla to have my pup groomed by her. I actually had the pleasure of working beside her when I was in college, and it's a big reason why she's the only one I trust with my big boy. She is a phenomenal groomer and has so much patience for her customers. She would NEVER harm a dog, and is awesome with all breeds and all sizes. Her location has an open floor which is awesome because it allows customers to see her work and earn her trust. My pup LOVES her and it's nice to be able to trust he will be taken care of. This is a family owned business and her husband and daughter are also highly involved, so expect to see them around! I wish I could bring her with me to St. Louis, but instead I'll just keep recommending her to all my friends and convince everyone else in Rolla why Sarah is literally the best Groomer.

They are the worst veterinary at the lake do not bring your pets here they will lie to you about…read moreservices that you need and how they need to be done they care about one thing and one thing only that's profit I'm warning you do not bring your pets to this place avoid them at all costs

I really want to thank Dr. Coonce and Katy from Lake Hills. My mother and I couldn't not be more…read morethankful for your compassion, understanding and quick response to assist us with the pain every pet owner hopes they don't have to experience. Max our beloved dog was suffering and very ill, thanks to their prompt response, you eased his pain and ours. Thank you so much for everything. Your help today meant so much to us and we are so grateful for your compassion.

Adopted Maddie (then Annabell) from Waynesville animal shelter in 2019. She is the sweetest most…read moreloving dog. Everyone at the shelter was so helpful and you can tell they really love the animals there. Check them out if you're looking for an addition to the family!

Stephanie and Shar are both wonderful! They give high quality, professional cuts and are extremely…read morekind and loving to the pets. I highly recommend Zoom-N-Groom