Notice to allergy sufferers: this is a pet-free hotel! Hooray! These hotels are becoming rare, and…read moreI am grateful for the pet-free environment. I am reviewing this hotel in the context of Fairfield Inns and Courtyards, not Ritz Carltons. The room was clean, and the bed was comfortable. I do have a few complaints. Some of the lights in the room did not work, and the hotel common areas tended to be warm. However, everything else was fine. The check-in process was flawless, parking was simple, and the location was convenient for our needs. Considering the limited number of hotels that are currently pet-free, I would definitely stay here again. Note to Marriott. It would make life easier if when making reservations on your webpage there was a button to click for pet free hotels. I have to dig down and search each one to find a safe haven.

The Rooms are out dated! Some of the front desk staff is not friendly at all…read more Carpets are old and filthy. There is mold on the walls. The lighting is poor. There are no light covers and exposed wires. If you decide to depart the hotel early you can expect for them to charge you for an additional day. Really. If you need the money that bad just ask. The only bright spot was Ms. Santovia. Stay somewhere else, anywhere else would be better than this place. I should read the reviews before I booked because it's poor. I won't make that mistake again.

Spectacular. From calling days before arrival and then…read moregetting there was all super wonderful. I went for an event in Houston and this place wasn't my first choice. After checking prices and reading reviews for days I decided on this place. I booked the two bedrooms suites for my sister and a kid and myself. We have a living room And full kitchen with two bedrooms and two bathroom and a powder area with sink. I chose the king bedroom it had a standing shower, large and clean with a closet and a powder area. The bedroom was super spacious. Then my sis and the daughter stayed in the other bedroom that has two Queen size beds, a bathroom with tub and a powder area with nice closet. I like that there are no shortages of mirrors :). We felt so much at home and love the space. We also have a balcony , we couldn't sit out too long due to the very hot sun. The breakfast next day was surprisingly good. My sister loved the fruits and yogurts, I murdered the sausages, flat and round with scrambled eggs and cereal. I over ate. Ms Ronda and all the rest of the workers were a sweet heart. I highly recommend this place. We saw the pool but didn't use it. The cleanliness was what sold me then the niceness.

TEN STARS !!!! Upon arrival Luis & Rhonda were so welcoming, sweet & professional. The property is…read morenew & extremely clean. Rooms were GREAT & had a kitchenette whiched we loved since we stayed four days. Kroger grocery store is just several miles away & other stores. Waffle house across the street . Location is so convenient. Less than nineteen miles from downtown Houston & three miles away from airport. During your stay breakfast is served daily. And three nights of social hour for the guests. THANK YOU TO GM-Donald for his kindness. He definitely goes above & beyond for his guests! Also, THANK YOU Anthony for his southern hospitality we enjoyed his conversations. And for picking us up to & from the airport. Will definitely stay again, next time in Houston.

Worst STAY EVER, a little rain and no power what so ever. When I get up at 5am for a flight all…read morelights off no water running nothing not even a heads up that this could happen or that this facility has no main power generator backup. So one is to assume was the power cut or was it just not on. Started imaging the worst as this in an industrial part of town. Walking down felt like the walking dead as all doors were closed off and no light source. People all strewn across the lobby asking if the airport had electricity or even if there were updates to when we would get a/c as Texas is boiling. Very disappointed when asking front desk was told sorry idk and no partial refund ethier!

Just horrible. Looked like bed bugs so requested new pillows. They brought two dirtier than ones in…read moreroom and apologized that's all they had. Slept with towel over pillows. On second nite at 2am, woman quietly opened door, kept lights off and stood there. When I moved, she left. I went to desk and she admitted she came in...to check if room was occupied . AT 2AM!! My hang tag was on door!!! After checkout I was sent $150 bill for 2 pillows. What kind of people do you employ, Hampton Inn? Do better!

Excellent experience. Not sure why this hasn't been rated yet!…read more Staff was extremely accommodating, helpful, and friendly! Good service! The motel itself was well-maintained and clean. The room was also very clean, nothing weird about the sheets, bathroom, or anything! Waffles, cereal, oatmeal, coffee, and juice for breakfast. Overall, a solid last minute choice when stranded in Houston! No complaints at all, especially considering the price!

Do NOT stay at this hotel. We were given a bed that had been urinated in and heavily covered up…read morewith cleaning chemicals. We aired out the room, crawled in bed and fell asleep. A couple hours later I woke and realized that the bed wreaked of urine. Called the front desk and asked for a PARTIAL refund as we were checking out early to catch a flight. Was shortly told no and offered a room change instead. So, they put us in an UNSANITARY room and that doesn't warrant some compensation? I understand changing rooms if a something like a train or noisy neighbors, or something that is not the FAULT of the hotel management. This was inexcusable. We're pursuing this further.

Is it a Meriden or W? No. Is it clean and have a comfortable bed to sleep in? Yes…read more Super nice staff at check in. Shuttle was prompt. A/c in my room on top floor is ice cold. They included a complimentary breakfast for all guests. I am a fan.

The hotel is 8-10 minutes from the airport. It's really easy to get to. The employees are very…read morefriendly. Check in was a breeze. The room was great and the bed was comfortable. Breakfast included hot food items which was very nice. I would stay again.

How many times can you reuse a comforter before you change it out? The one in our room was…read moredefinitely past its prime. No complementary bottle of water with check in. I get that hotels are trying to cut expenses but why not treat the people who are spending their money with what is such a small cost as a 50 cent bottle of water? We usually stay at the Marriott but this hotel was closer to family so we chose it last minute. Next time, not so much.

The location is in a good place because there are many businesses of varied services. The staff is…read morevery good. The coffee flows 24/7. Parking is never an issue. Breakfast is average and what you would expect of this type of establishment.

I made a reservation here as it was close to the airport. The check in was fine. As soon as we got…read moreto the room and flipped the light on, 2 bugs scurried across the floor and 2 more on the desk. We immediately left and asked for a refund which they gave.

It was a good quick place to stay since our flight was cancelled due to weather lady at the desk…read moreunderstood and helped anyway she could at 1am kinda hard to get to but staff was helpful.

One of the most comfortable hotels I have ever stayed in. Smells sooo clean. The shower experience…read morewas one of the best I've had in a long while. Breakfast was so yummy! It's a hot breakfast buffet! Loved it. Hot tub was so nice and pool I wish the curtains closed better but I will definitely be staying here again soon. I'm a new trucker so this is my go to when I come home from now on

Very nice hotel. Big clean, comfortable, quiet rooms. They do offer breakfast and they have a…read moresocial hour on Wednesday nights. There are plenty of places nearby to eat or get some groceries as the rooms have a kitchenette. There is also a huge beautiful pond next door in which I caught a nice bass from this evening.

Great for the price and located close by the airport and a ton of chain restaurants. The staff are…read morefriendly. Definitely dated though and could use some revamping. The TV in the room is far too small for the space. The elevators move at a snails pace. The gym is tiny and more than half the machines were out of order.

To start, when we arrived the hotel had an older smell in the lobby but you could tell the design…read morewas upgraded recently. Once we got onto our floor the smell of mold hits you, but when we entered our room it got even worse. We had multiple friends enter our room at different rooms asking "what is that smell?" The room wasn't great but not horrible. The floor was sticky so we just wore shoes and socks at all times. The bathroom was older and worn down but functional. When we turned on the sink, it exploded as if it hasn't been turned on in forever or like there were major pipe issues. We settled in since we were really only here to sleep for the most part. The next day we got back from a long event day and my friends both showered and had ICE COLD water. Turns out the whole hotel didn't have hot water. I decided to wait until the morning to shower hoping I'd miss out on the cold water but no luck. I took a cold shower too. We tried calling the front desk as soon as it happened, but just got the busy tone. We tried calling multiple times from multiple rooms since everyone was experiencing this, with no luck! Someone in our group called from their cell phone, and was able to reach the front desk and they just said "they're working on it" and hung up. This clearly tells us they either shut off their phone or took it off the receiver to not get complaints. It took over 24 hours to get the hot water back on. During the time of our hot water not working, our toilet also wouldn't flush. Fortunately. It did again when we got back that night. But weren't able to get it fixed quicker because the phone line for hotel guests to call the front desk was turned off. There was no available drinking water the last day and a half we stayed here. I'm not sure if it's because all the water pipe issues but we had no access to drinking water at the hotel. They sold bottles of water before but when we asked to buy more they said they were all out. So we asked where their water fountain was and the front desk person, Jessica, said their fountain is unplugged. This was super frustrating as we were super thirsty and tired. We also called for toilet paper since we ran out and we're told to pick it up at the front desk. We asked for 2 rolls and we were left 1 on the front counter and there wasn't an employee was at the front to ask for another roll.

For the price it was well worth the stay. Room was clean upon arrival. Spacious, looks relatively…read morenewly remodeled. No breakfast technically included but there are honey buns, instant oatmeal, coffee and juice in the lobby. Coffee in the lobby is what you'd expect when you hear a cup of mud. Liked the small touches like toothbrushes packaged with floss picks as well as miniature mouthwashes and makeup cleansing wipes. Coffee maker in room was one if the cleanest I've ever seen in a hotel. AC has option to be cranked low and actually work. Bathroom also had pumps with shampoo, etc. Only downsides, so you are asked smoking or non smoking when checking in but our room smelled like at some point someone had smoked there. It was obvious but it wasn't so bad that it bothered us. I'm pretty sensitive to cigarette smoke but you really didn't notice it once you turned on the ac and were in there for a bit. I did notice a few small burn holes in the top comforter of one of the beds. Luckily, there was not a ton of night traffic so it wasn't bad being so close to the road.

Very clean. Quite nice. Cleans regularly. Pleasantly surprised after looking at reviews of other…read morehotels in the area.