If I could go back in time, hiring Clearwater Law Group is one decision I would absolutely undo…read more I retained Clearwater Law Group to represent me in a custody matter involving my daughter. I trusted them with one of the most important legal issues of my life. In return, I received months of delay, poor communication, billing surprises, misplaced documents, and a complete lack of urgency. After a protection order against me was dismissed, months passed with no filings on my behalf. Not minimal filings. No filings. While my relationship with my daughter hung in the balance, my case appeared to sit idle. Communication was consistently poor. Getting updates often felt like pulling teeth. They frequently reassured me how "hard they were working" while producing nothing. I routinely found myself chasing information instead of receiving proactive communication from the firm I was paying to represent me. The billing issues were a nightmare. I provided a $5,000 trust deposit and was never received an explanation regarding how those funds were used. The firm failed to properly communicate amounts allegedly owed until payment suddenly became an emergency for them. There was no sense of transparency or accountability. It felt like I was expected to simply trust the process while being kept in the dark. The handling of my legal insurance benefits was equally unacceptable. I retained Clearwater in part because of my legal insurance coverage, yet the process was mishandled and became another source of frustration. At one point, I personally delivered filings and court documents from the opposing party to the firm, only to later learn they had apparently lost them. In a custody case where deadlines, documentation, and preparation matter, that level of disorganization is inexcusable. My interactions with Lori Mendoza frequently left me feeling as though I was an annoyance rather than a client. When concerns were raised, I was often met with a bad attitude & excuses instead of solutions. Professionalism, accountability, and customer service appeared to be non-existent. What stands out most is the firm's refusal to take responsibility. Problems were routinely explained away, blamed on someone else, or minimized. I never saw meaningful ownership of mistakes. I never received the impression that anyone was willing to simply say, "We dropped the ball, and we're going to fix it." The most valuable thing a parent has in a custody case is time with their child. Clearwater Law Group wasted mine. After changing attorneys, the difference was immediate. My new counsel was responsive, organized, strategic, and actively moving the case forward. The contrast made it painfully obvious how badly my case had been handled. I spent thousands of dollars with Clearwater Law Group and walked away feeling that my case was neglected, my concerns were dismissed, and my trust was misplaced. All of their filings had to be struck due to how poorly they were written, so essentially, 5 months and thousands of dollars were thrown in the trash. Based on my experience, I would never hire Clearwater Law Group again, nor would I recommend them to anyone facing a serious family law matter.

absolutely the worst law firm to go to in the Tri cities. do not waste your time. I have…read moreChristopher Hoxie as my legal aid appointed attorney and he did not help me hardly at all. his legal team changed all the time without ever telling me. he was very slow on what he did. He never did anything he said he was going to and my case has taken so much longer than it needed to because he did not care about my case at all. why even take on a legal aid case if he wasn't going to actually work on it?? absolutely ridiculous and do not waste your time.