This review is about a year late but I shopped around last year for mattresses and got a good one…read moreat a reasonable price at this location. David Sultuska was a very nice, knowledgeable sales associate.

Connor was the best and was awesome to work with my price range and get me everything I needed. I…read morelove the mattress I purchased and will definitely keep this mattress for years

Two year after buying a bed here, the metal frame fell apart. I called to ask if it was covered in…read morethe extended warranty I bought and was gas lighted by a man who LAUGHED AT ME and said that it must have just slipped out of the bracket. To took the no longer attached piece into the store where a man named Toesin told me that metal frames are only good for a year and then offered to sell me another one. When I asked why I would purchase more garbage, he tried to upsell me an adjustable bed frame. Bought one on Amazon for $50 with a 10 year warranty. This is why retail is dying.

We went to Couch + Co after checking out their Facebook page, and we received great customer…read moreservice from Chandler and his brother. They helped us figure out the right couch to fit our space and were extremely kind. After ordering, we were told that the couch would be delivered in 3-4 weeks, but we were pleasantly surprised to receive a call that it would be delivered early! We absolutely love our Mya couch and recommend couch + co to all our friends!

I paid just under $2,000 for a sectional couch and specifically pointed out damage on the floor…read moremodel while in the store. I was assured that the couch being delivered would be a brand new piece, not the damaged floor model. When the couch was delivered, it had damage in the exact same location as the floor model I had pointed out. I was told the couch they delivered came from the Tulsa location. I was skeptical so I asked the delivery driver where he picked up the couch. He picked up the couch at the Okc location. On top of that, the couch arrived missing 8 of the 16 legs. Replacement legs were later delivered, but those were also damaged. I was told a replacement couch and legs would be ordered and delivered within three weeks. Three weeks passed with no updates and no replacement parts. Each contact was initiated by me and with each inquiry the communication consisted mostly of being told the parts were expected "any day." I was offered a floor model, which I declined since I paid for a new couch. After weeks without a proper resolution, I finally submitted a credit card dispute. Interestingly, right after that I was informed replacement parts had suddenly "arrived," which raises questions given the timing. Very disappointing experience. I generally love supporting small businesses, but this situation is a reminder to document everything, every time. I work long hours away from my family to be able to afford purchases like this, so it's incredibly frustrating and disheartening when something that should be straightforward turns into an ongoing issue that feels rooted in dishonesty.

Great customer service explained about the different beds. Even gave us a quote on paper which no…read moreone else did. Both the owners Justin and Mary Louise were wonderful! I highly recommend this store.

What I saw on Facebook sale and the web description was not what the sale person was trying to…read moreMATCH with what advertised on Facebook. She told me $699 for just a base frame bed - no massage whateve - instead of the full option massage frame. She might think I was born yesterday? Gosh, trying to do honest businesses, please. Mattress Firms at least be honest in selling $499 a queen Mattress with that base for free.

Larry was a great sales rep. He wasn't pushy, he knew his stuff and sold us a great mattress!! The…read moreentire process was easy peasy and they'll deliver it the next day! Everything was in stock. So grateful! Thank you, Larry! We will be coming back when we need a new mattress for our daughter. Wifey tip- their prices are legit. We opted for a bed $2500 cheaper at Mattress King than it was at Mathis Bros. And no one stalked us like shopping zombies. No pushy sales reps. Mattress King is...well...king! Clean show room floor. Fun background music. Despite the rough neighborhood/surrounding areas it was quiet and safe.

I purchased a mattress on June 10, 2025. shortly after on Sept 2025 I had issues with the Mattress…read morewhich was bulging on one side making it very uncomfortable . Mind you , I weigh 130 lbs . Luckily mattress king exchanged it for another . Well, fast forward to Dec. 2025, I have noticed that I was experiencing the same issue and I emailed mattress king in mid Jan 2026. On Jan 27th I received an email from Blayne stating that he needed pictures which I provided . Blayne replied on Jan 28th stating that he was waiting to hear back from the guarantee company . I did call Blayne directly on several occasions and he stated the same thing , that he is still waiting to hear back. Here we are almost a month past and still waiting . I am a disabled person and I am uncomfortable I can't hardly stand it , wake up my a back ache . I need my refund and I will be going elsewhere to get another mattress . I would give it zero star if I could . Would definitely not recommend Mattress king to anyone I know . An extremely dissatisfied customer .

Nice store with excellent service and quality furniture not seen at other stores…read more I appreciate they let you spend time looking and answer questions but don't pressure you to buy.

Good selection of nice furniture. Nice , helpful sales people. Not pushy. I would recommend.read more

Bought a Puffy mattress there and the service and product was great. Also received a free set of…read moreBamboo sheets which were ultra soft. Liked the sheets so well I just went back about a year later and bought our second set of the same sheets.

Good customer service, solid selection for many online brands, and they have a whole clearance room…read moreto look for good deals on mattresses on all different sizes.

Here's a polished, professional version of your review that keeps your frustration clear while…read morestrengthening the tone and impact: I've been purchasing furniture from Mathis Brothers/Ashley for over 10 years, but after my most recent experience, I'm not sure I'll return. I originally purchased two items, but when I went to schedule pickup, only one item appeared on my receipt. After resolving that issue, I discovered the painting I purchased wouldn't fit in my car. I attempted to rent a truck, but due to Memorial Day, none were available. I called the store four separate times for assistance and follow-up, and no one ever returned my calls. Frustrated by the lack of communication, I drove over 30 minutes to the store--only to find out they had sold my painting to someone else. While my salesperson did apologize, the overall experience reflects extremely poor customer service. To make matters worse, one of the sales associates claimed he had called me, which was simply not true--I never received a call. After more than a decade of being a customer, this was incredibly disappointing. Mistakes happen, but what matters is accountability and making it right. Unfortunately, that didn't happen here. Mathis, you need to do better. Customer service should be a core value, not an afterthought. If you want, I can also make a shorter, more punchy version for Google/Yelp or a more formal escalation version to send to corporate.

I knew what I wanted walking in a nice sturdy bookcase! As I entered I was greeted and left to…read morebrowse. as I looked through out the clearance items, cause yes, I'm looking for a deal. I found a bookcase (right size and color) and knew it was it. I noticed a young man walking around with a pad, he appeared to be marking items down, I approached him and asked about the bookcase and he took $100 bucks off on the spot! It's my lucky day, I got what I wanted and made room in clearance for more great merchandise!