Ok, some of the nurses were nice, and the kids were- well mental hospital kids, but my real gripe is tell me why I have SEVERE SENSORY ISSUES and DESPERATELY NEED HEADPHONES, and I didn't get headphones until a day before I had to leave. I asked for them 3 times a day every day and had sensory overloads so much that honestly, if it weren't for the kids in there I'd be in a WORSE place. I wouldn't recommend this location. I want to give it 1 star, but I really like 3 of the nurses. So I'll give it 2. read more

I called the intake department at 877-770-8701 a man answered the phone and was very rude. I asked to speak with someone in human resources and he told me good luck and hung up the phone on me. I am very disappointed with Rogers they have always been professional but this guy need another job. read more

Ok so like I'm 15 and I just discharged yesterday. But like there was little ahh kids screaming 24/7. They got no authority over there. Only reason I stayed is because it was lowkey funny. But these kids are bad asf. One of them pulled my hair, the other smacked me. The staff are chill but they don't do anything about the little kids. One of the kids kept hitting the card scanner over n over with something, another jumped over the high ass counter. The teen were a bit more chill, no fights when i was there. Also I didn't get my meds until the last day, and I stayed there 3-4 days. And one of the doctors called me in then took out his phone a called my mom. Which like alr but just ask? Like she was the main reason I was in here. Also in the bathrooms there was fucking piss on the floor? Both times when I went in there. Aint that hard to clean up friend. Anyways don't go there unless you want to be hella entertained :P read more

I was inpatient, outpatient, and in residential at brown deer. It was quite awful. I wouldn't recommend it to my worst enemy. The staff in inpatient dont care about any of us, they act as if they are forced to work there. Psychiatrist was rude and told me my self harm scars would disappear (they are permanent), and asked me, "arent you ashamed wearing a bikini?" The other kids were what made it bearable, and when I was physically ill no adults comforted me whatsoever. The other children cared for me. Outpatient was the worst of all three, we were locked in a small room for 6 hours, not allowed to talk to each other. It made me so much worse, and I cannot believe it is still running. The other kids were all miserable in it. In residential it was a bit better but there was a horrible horrible mht named Spencer. She forced me to show her my scars in front of others, yelled at kids, and stormed out. There were some good staff. I didnt really get any benefit from either program, would not recommend. read more

I started the DBT PHP intensive outpatient at Rogers behavioral health in Brown deer Wisconsin. At first the care team was very professional and very compassionate in helping me to learn coping skills to deal with anxiety and depression. But as soon as I had voiced my concern about a therapist who was not allowing me to speak in group, then the whole dynamic of compassion from the care team had changed. Additionally, I had some things that I had to address outside of the clinic that prohibited me from being in group in person, so I had to ask for permission to attend group virtually,and then that became a problem. I started receiving nasty emails from the therapist, Holly Heuer, that I couldn't attend group sessions virtually anymore. The therapist, Holly Heuer, the clinic supervisor, Michelle Skerhow, and the nurse practitioner, Colleen Del Fava of the DBT PHP/IOP program at the Brown Deer location, all turned against me and agreed to discharge me 10 days before my initial discharge date. They didn't even allow me to continue the program at Brown Deer until I was accepted at the West Allis location. I met with the clinic supervisor and the therapist today and the supervisor came up with some unjustifiable excuse as to why I was being discharged early. She stated that their facility in Brown deer could not provide the type of treatment for me after I had been in there for 2 and 1/2 months and was discharged 10 days before fl. completing the DBT/IOP PHP program. I was advised to contact Rogers behavioral health clinic in West Allis for a more extensive treatment for DBT/IOPPHP, which is a bunch of BS! She wasn't even professional or honest enough to tell the truth why they were discharging me 10 days earlier. It was all about Rogers gaining more money for me to start the DBT program all over, the fact that I had made a complaint about a therapist, and because I spoke up about how they were improperly running their mental health services, and the clinic supervisor's own personal issues with me being a minority. I have filed a complaint with the patient advocacy at my insurance company and even with posting this review well maybe give people some idea on how poorly and unprofessional these individuals render services. Michelle Skerhow has no business running a behavioral health facility. It is also an outright shame that there are not any minority therapists that work there which was another point that I had expressed about their behavioral health services at the Brown deer location. All they want is your money, and to be so involved in your personal business. After reading the other reviews on here, I can conclude that neither inpatient or outpatient has any compassion for those that come their for help;it's all about money. read more

My daughter went here for about a week. They helped her she's doing better however I'm not very happy with hearing how the nurses treat the kids. A few people I talked to there were real nice but I'm very upset to hear how the kids get treated. Getting help is a big step and is scary as it is, don't need mean nurses making u feel worse. Do better if I are not there to help which clearly u are not then do a different job. Something happens to her because now she will be too scared to reach out for help it's on the nurses since they like to upset the patients. SAD read more

horrible i have ptsd now dont send ur kids here i hated it so much it made me even worse i get nightmares a lot abt this so whatever u do choose somewhere else to send ur children :( read more

(August 3rd 2022) hi, i just want to say i went to the res here it was everyones first time. this is a great place for res maybe not inpatient, but everyone has different judgement. Tbh I miss so many of the staff. What you put in is definitely what you put out. Yeah I may have broken some rules but you definitely learn from them. All I can say is just be nice to the staff because they are trying to help you and they care so much about you even tho at some times it may not feel like that. I also ment my bsf here and I gotta say (DONT HAVE OUTSIDE CONTACTT!!!) but me and my bsf we been through so much together but we are both greatful for this experience. read more

Rogers Behavioral Health - the person I ment who really did change my life - Counseling & Mental Health Near Me - Brown Deer, Wisconsin

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I entered inpatient care voluntary meaning I could leave when I wanted to. I had been inpatient for 3 days and decided I wanted to leave to which the staff replied you can't until we say so. I also couldn't have any visitors and it made my mental health worse. Overall it was so negative it made my mental health worse not better. read more

I voluntarily got admitted to the residential inpatient program in Brown Deer. After having depression and anxiety for 2 years and a medication overdose, I knew I had to do something different. This was in Nov 2022 so perhaps things have changed since then. It was a horribly disappointing experience and I fought to get out after a few days. The staff was very unorganized upon my checkin. I sat in their waiting area for 2 hours while staff kept walking by. Finally a manager asked a staff member to check me in. All he did was get out the checklist and read it to me. It was his first time and he missed many steps. I met with the psychiatrist within the first day. He knew nothing about me other than looking at my current medication list and yet he made changes to it in our first meeting. I met with the therapist and the care advisors a couple of times. They were unengaging and it was clear they were there just to do their 8 hour day job and be done. My sense was that they were not experienced at all. Their "therapy" was just to read from a book on CBT. No group discussion was provided. Also one day they were short staffed so they asked a resident, who had been there a few weeks already, to just lead the reading of the textbook. They did not have much curriculum or activity at all. I think I was alone at least 90% of the time and asked to find my own things to do like a puzzle or coloring. They also were very lax on their security. They said that you couldn't have certain things on you (like anything sharp or things with a cord for example) but they never enforced it. There were several inpatient residents who had banned items on them. When I requested to leave I had to fight to get out which I understand. I'm sure they have many people wanting to check out so they have to make sure that it makes sense for that person. Well my request was just based on the fact that the program was useless and they finally let me out. I then had to pack my bags with a very large intimidating woman literally hovering over me and bossing me around. She then brought me to an area to wait for my ride and handed me their survey. She watched me fill it out. Of course I did not indicate anything bad with her watching because I was afraid of how she would react. I really had high hopes for this program but couldn't have been more disappointed. read more

My daughter went to residential here for 5 weeks. I am very impressed with the facility and I am not easily impressed. We have been to almost every inpatient and PHP facility in the Twin Cities area and most are lacking leadership, organization, follow up, quality. RBH in Brown Deer was on top of everything from day one. I felt like they had a plan for my daughter from the get go. She had to put in the work but she learned a lot of great skills that she is using now at home. They adjusted her medicine. Got her off of one that wasn't working and onto some that helped more. I cannot vouch for the daily staff in the unit although my daughter had no complaints (and she's not afraid to complain). The therapist was professional, insightful, and very knowledgeable. The doctor was a doctor. They are not therapists (super nice and accommodating) but he knew his stuff and I trusted him. From the first day when they said they were going to do something, they did it. I highly recommend this facility to anyone who has a child struggling with their mental health. But the child has to be willing to do the work. Is my daughter a whole new person, no. We weren't expecting that but she met some great kids who she bonded with and made memories she will cherish forever. She is better for having attended this program. read more

My baby is over 25 years old and has never had any type of mental health issues until earlier this year. My child has always been easy going and has always had a calm, cool, collected demeanor. However, we noticed something started to shift and become out of the ordinary. After awhile my baby ended up speaking with a doctor but ultimately my child wanted and tried to be strong and fight through the battles. For some time my child appeared to be winning and almost back to normal but was only suffering in silence and trying to be strong for us. In the past few months my child became even more quiet than normal and withdrawn, and in the past couple of weeks shared with me some of what had been going on and personal experiences, while still trying to be strong. Days ago things became too overwhelming for my child, and my baby broke down to me like never before. We both cried and held on to each other. At that time my baby told me about no longer being able to take it and wanted to end it. My baby had never said, done, or tried this before. Once I had been told and realized the severity of symptoms my baby was experiencing I/we sought out help immediately. At first my baby was hesitant but decided to give it a try for me, and because things had become too much to handle. My baby was given a bed (inpatient) at the brown deer location. As hard as it was for me to know my child had to go there I thought it would be a blessing. I desperately wanted and needed it to be, because at this point with me now knowing the severity of what my baby was experiencing I didn't want to loose my baby and I didn't want my baby to have to continue suffering, so I was thankful that my baby swallowed any pride and choose to go voluntarily for help. However, my child has not received the help that's needed. I feel like the doctors and staff don't realize how much my child is actually suffering internally because my baby is always trying to be strong and can be looked over. The doctor prescribed my baby a medicine that will take two weeks to start working. Therefore, my baby is expected to continue to suffer for another two weeks without any type of relief. How can you do that to someone and just be fine with it? Even though my baby is quiet just taking the step to come there was a cry for help. I feel like I both betrayed and failed my child because I didn't know what to do but I was trying to seek help. I am the one who told my baby to just try going there. I had no idea my baby would not receive help sooner, and would be expected to just continue to suffer for another two weeks when that seems like a lifetime to someone who's suffering and it seems like a lifetime to family and loved ones who had never had to watch their loved one suffer like this. I don't understand. Why would someone who has been admitted inpatient even be expected to wait two weeks for help? That should never even be an option once someone's condition is serious enough that they have to be inpatient. One of the staff told me that there are therapy sessions both individual and group, but who can concentrate or focus on therapy if they are experiencing mental or physical pain? Please try to do your research, get your loved one a doctor who will help, and try to get a regimen that can keep you or your loved one stable and away from this place. If anyone knows who I can talk to or how I can better advocate for my child please share any information you have no matter how big or small it may be. It may help another person and/or family as well. Right now I am truly heartbroken that my child has to experience this. It is one of the most inconsiderate, concerning, lack of compassion, and disheartening experiences ever. read more

if you are gonna go to a mental hospital don't go to this one fr. i was there yesterday and i was sitting there and all of a sudden we where getting yelled at by about 15 staff for no reason. i was told to leave and i refused bc i wanted to get help and they went into my room and started grabbing my stuff. i went in there and some fat bitch grabbed me and threw me to the ground. about 10 minutes later they took all my friends to isolation rooms and i was trying to help them by hitting the nurses to get off of them. the fat bitch grabbed me again along with 4 other staff and held me down. the fat lady sat on me, they would not let me move and gave me a whole ass panic attack and they didn't do anything. literally do not go here they don't give two shits about the patients. read more