Rogers

2.3 (3 reviews)

Mobile Phones, Telecommunications, Internet Service Providers

Open • 9:00 am - 8:00 pm

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Honey O.

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1

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2 years ago

Marcus is not helpful as a customer service person at the store. I had spent countless minutes trying to get through to Rogers Customer Service because I needed to replace my remotes. Each time I waited and waited only to be disconnected by Rogers. I went to the store and Marcus just said that I would have to keep calling. I asked if he could call and he refused and I told him I would wait for a remote. He very sarcastically said, "What for three days?" Extremely rude and very poor customer service. read more

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John R.

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4

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11 years ago

Outstanding service. I have had my fair share of problems with cable providers in the past (like most people dealing with change from SHAW), but now I can rest assured that I finally have a team at upper james that is reliable and willing to do anything to get results! Special mention to Emily at upper james. She definitely knows her stuff and was able to clarify every question that I had. She was the only staff on the floor and there was a line up, yet she handled every customer before me with consideration and paitence. The key is that she provided ACCURATE information! It was clear that every customer left the store happy. The people at limeridge have no idea what they are talking about most of the time and passed me off by giving me customer service phone number every time. There is no rogers location that will get my business other than upper james from now on! Amazing work! read more

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Chris T.

17

8

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11 years ago

I'll start with the positive the staff was really friendly and eager to help. The cons to this location is the staff lacks training, is understaffed, and would seriously recommend avoiding here to avoid a potential headache. We went here to get a wifi modem an pvr and return all our other boxes. They said they were out of pvrs so we start the process to send us home with at least the wifi modem. 30 minutes in were told that's not possible you need to have the full work order done not just 1 box. We let them know again we dont want the pvr an will cancel our tv soon anyway so they agree an sent us home with the wifi modem. Get home set it up but no luck at all so call tech support, tech support said they can't help we have to have the pvr and we should not have just been given 1 of 2 boxes as our services are on hold until we get both. Call 5 times to this location explain everything they said yes that's right you can get one from limeridge mall, no sorries nothing. We go all the way back to limeridge and he basically calls the staff here at 1400 upper james idiots for not knowing the protocol. Get home set it all up and finally good. 4 hrs because of 2 people at this location who meant well but we're horrible, stick to just cell phones because you don't have a clue what your doing otherwise. read more

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More info about Rogers

1400 Upper James Street
Unit 20
Hamilton, ON L9B 1K3
Canada
Directions
(905) 383-2264
Call Now
Visit Website
http://www.rogers.com

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Yes, Rogers has parking options.

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