Johnny at Direct Cell was amazing!!! I don't write reviews normally but he definitely deserves one…read more I dropped my iPhone XR in water the night before and my SIM card was not working. So the next day I rushed in 1 hr before he closed. He had 2 other phone to work on and we gave him my wife's old iPhone 6+ to replace the battery for $60. He told me my phone will be $25 for a cleaning and if that doesn't work $70 to replace the SIM card port. I foolishly told him I would bring it back in 2 days. We then went to wait in the mall while my wife's battery was being replace. I check a repair shop there and they carelessly ripped open my phone and told me $225 to fix my phone and then went to another stupid used iPhone sales and repair shop in the mall and they told me my phone was destroyed and it would cost $519 to replace it. Obviously I didn't choose any of those options. Johnny called us back 30 min later letting us know my wife's phone was finished. We went there and I told him I wanted him to fix my XR after all. He opened it up very very carefully and showed me exactly what the problems were. He showed me where the water inside can be seen. He stayed after store hours with me and fixed it in 15 minutes. He ended up charging me only $25 for the cleaning and my phone works as good as new. I offered a $5 tip but he refused and simply asked for a good review. I gladly agreed!! Johnny at Direct cell is kind, honest, knowledgeable, definitely in my opinion skilled and reliable. Don't hesitate to take you phone for repair here. Thanks again Johnny, you saved me $200-$400!!

Outstanding service. My iPhone 8 plus got wet and wouldn't…read morecharge. It looked very grim. I emailed Direct Cell at around 10 am last Friday. I received a quote for a very reasonable $85.00 before 11 am and the phone was fixed and back in my hands by 138 pm. I can't thank the young man who helped me enough. I did agree to post a review. Wayne B. I've reviewed my review. I live in Ancaster; Not San Francisco!! I meant to review the shop on Mall Rd. in Hamilton, ON

These Guys replied super quickly to my emails. Fixed my laptop while I waited. They were very…read moreknowledgeable and professional. Would 100% use they again.

Top notch service today. Got my iPhone charging port unclogged on the spot and no charge! So…read moreimpressed. Definitely will take any tech problems here in the future. Hidden in behind an Auto Parts store on the corner of Brant and Plains Road.

got phone screen fixed on the 28th of feb, and it started shutting off by it self not even after a…read moreweek, not dropped. (black screen) making loud noise. I have no way as of right now to call to fix this since this is my only phone now. I can't book appointments or anything. I hope someone can get back to me for a refund or to fix the phone properly. i will send my email out if you guys have one since I have a laptop. thanks. -alicia wade my name for fixing phone.

Really great place sadly unable to fix the problem because it was mother board issue but…read morenonetheless was very open and honest and tried to fix the screen and battery to see if there was a problem with those. After they couldn't fix it we picked up the phone and didn't charge us a cent! Really great place and work quick as well.

These guys are con artists…read more Buying the "Protection Plan" is a huge waste of time. Not only did I purchase a phone for my daughter, I fell for the insurance scam. Sure when my daughter broke her phone, I took it back. They sent us home with a new phone. It did NOT work. She can receive calls with perfect reception. She can not place calls....because she can not hear the other party on her phone. Shame on you.

Very helpful staff. I got a great deal on a new phone and an awesome plan. Very quick service…read morewith no hassle.

Took my iPhone 6 in to be repaired needed a new battery when I receive my phone back the side…read morealuminum part of my phone was damaged from removing the old battery. The phone was in pristine shape when I handed it to cell tec for less to replace the battery. I would not recommend, the tec denied the damage was done by them. :(

These guys are outstanding. Great price (and cheapest price from a few quotes I got in the Hamilton…read moreand Toronto area) for the replacement of a totally smashed up iPhone 6S screen, and after there were some concerns from the first time the glass went in, they offered immediately to just replace it a second time for free. Amazing, it got done in literally 6 minutes, and as I left was told -- if there are any problems bring it back and we'll replace it again with Apple Certified parts (I had opted for 3rd party parts to save a bit of money). Great service, really nice guys, amazing price. Located right downtown Hamilton, super central access and a great pita place across the street if you can't wait those 6 minutes...

Purchased a refurbished monitored but they changed the screen to lower quality. Screen shows barely…read moreany colour. This is also a higher end monitor

I went in to exchange something for my nephew. He had called earlier and was told the item he…read morewanted would be put aside with my name. Unfortunately the first person I approached was the store manager on Thursday morning. I found her officious, snarky/rude and she tried to make me feel less than intelligent. In no way was her manner helpful, but I got the distinct impression I annoyed her. She couldn't have been less welcoming. Fortunately her staff, that I later dealt with , were pleasant. One of her issues with me was that I had my visa receipt but she needed another receipt as well. It turns out that they had to go in the back to pull up the information they needed.