I came here on a whim during my lunch to get some info about upgrading my phone. There were no customers in the store and just one employee working out front at the time. I approached the counter and told him what I was there for. He tried checking the computer but something wasn't working. So he got another coworker from the back to come out to check and still something wasn't right. Turns out their internet wasn't functioning (with Telus) and therefore they weren't able to check anything for me. What a waste of time! Oh, and the store itself was bare with slim pickings in terms of accessories and replica devices to try out. read more

Dealing with Rogers online and over the phone is awesome. The Sherwood Park Mall store however sucks. Two issues. At 7:15 pm (mall closed at 9 pm) I went to purchase an iPhone. All the iPhones were put away and two employees were standing around chatting. I asked where the iPhones were and they said they were put away. I asked to see the phones and they said no, they were put away. I bought my iPhone at the kiosk that night instead. Yesterday, I took my iPad in to have them activate it and the employee broke my case when he removed the iPad from the case. I told him he broke my case and he said that it was like that and then argued with me. It is a new case and there was a piece of it that broke off on his counter. What an asshole. I will drive to Edmonton before I ever set foot in that store again. Two encounters and both beyond terrible. read more

Rogers dont deserve even one start, this is the worst company i never been, they always lie to you, if you go there they said to you please phone but if you phone so they said you need to go to rogers!!!! Also they dont explain you the exact contract for you to firm and then are the consequence, also they are very very expensive relation with data and international phone calls i dont recomend this company to any inmigrant, they can suck your money for nothing!!!!!! Many bad experiences with rogers many new smalls companies with tons of more benefits!!!!! Dont let anybody to play with you!!!!! read more