Well, it was that time of year again to renegotiate our Rogers packages and we got an excellent deal. We were told to go to our nearest Rogers Plus store to pick up our new equipment but not until the 9th, when the new package would start. Typically we'll receive an email confirmation of the changes made to my account but when we didn't receive it within a day or two, we gave them another call. We were assured that everything was there but that we probably would receive the email until the actual 'start date'. The day before the 9th, we had still not received the email and we called once again just to make sure everything was going as planned and once again, we were assured that everything was arranged and ready to go for the 9th. This is the closest Rogers Plus to us and we arrived shortly after lunch only to find out that the deal Rogers had offered us had expired on March 1st and there was no work order prepared.... say what now? The staff at this location did the best they could to get things sorted but in the long run, we had to call Rogers ourselves and have the offer reinstated. What a complete and utter waste of time. Thankfully this store has plenty of seating for disgruntled customers to make these types of calls. The girl that was helping us in the store kept checking with us to see how we were making out with Rogers on the phone and she had everything ready to go once the new plan was reinstated. 3.5 stars for the staff and service level we received at this store but only a 2 stars for Rogers for wasting our time with this nonsense. read more

Rogers Video Port Union - Videos & Video Game Rental Near Me - Scarborough, Ontario

It was busy, but the 4 people working were doing their best. While customers were on the phone, they were helping other customers. Very helpful and laughed at my jokes, which helped. :D I was there to exchange the modem. They had them in stock and made the exchange quick. read more

having been to this place twice to return equipment and experiencing how rude and unprofessional these characters at this location are, combined with rogers breaking down again 15 months after the last breakdown ( instead of fixing the issue that occurred 15 months ago ) i can't help but wonder if this will be like eaton's part 2. maybe it'll be a tax write off if they go bankrupt or lose a certain amount of money. maybe somebody's mother in that company had better ideas but who am i to judge this. very happy with my new service provider. /my opinion read more

I just stood in line for 2.5 hours at this Rogers store for the $60 10GB plan (I swear I didn't know about it until today) and it was surprisingly pleasant...I got to the store with the fam at 7:55pm. The line wrapped around the entire store and was almost out the door. I'd guess there were a good 50 people in front of me. They wound up closing the store at 8pm so that any newcomers would not be let into the store. They put a sign informing people of this change but that didn't stop a few angry customers from banging on the door and harassing the staff. The computer systems were horrendously slow at the 8pm - 9pm mark. Despite all of this, the staff were still courteous when answering questions. One of the employees actually left to buy bottled water for people in line. A few of the employees were also calling Rogers directly for customers to try and move the line along as well (I'm guessing these employees weren't authorized to change plans). When it came to my turn, the store manager helped me out and she was fast, efficient and still smiling (even though she'd just worked a 12+ hour day!!!). We wound up leaving at 10:30pm but the atmosphere of the store and the accommodations made it easily bearable. There is a lot of seating in the store - not enough for 50 people - but enough that if you wanted to sit or at least lean on something, you could be accommodated. There are phones and tablets around the store with games on it so if you are ever waiting, you can poke around on those to kill some time. There's even a mini living room in the middle with a TV and we were treated to hockey and basketball tonight so that was a nice change of pace as well. Lastly, tonight's situation was a little different since the front door had to be locked but there is a Starbucks nearby and other food places you can slip out to for a bite. I'd be happy to come back to this Rogers for service any time. Thank you so much to the team that was working tonight! read more

I just paid 3 rogers accounts, amounting almost $800. And I have a single concern about international roaming. This person's name Choltu, was so rude in cutting when I'm speaking, explaining to her how my wife's cellphone automatically activated the roaming. She did not want to hear my concern, and answer me" just call the billing department, we don't deal this thing in our store. Yeah I know, but since the customer had a problem just give him an advice. You know this type of person, 1 question, 1 answer. And I said" I think you are in A WRONG position or nature of job. My type of job is "Service"- medical field. I don't shot his mouth off, just to send them away. ROGERS YOU SHOULD SCREENING THE EMPLOYEE YOU ARE HIRING. read more

I usually come here for any hardware issues with Rogers. Usually the lineup can be ridiculous so I would avoid peak hours. I came last week to exchange my box and it was actually the fastest visit I've ever had. The two people at the counter were really young and very funny. Being a pervious Rogers employee, I know how hard it can be to still have your personality survive a long day. No hassle and everything was working perfectly. Dealing with cell phones there I find frustrating and can be information overload with all these exceptionalties that they never seem to mention up front which has caused problems in the past. However this experience with my digital box was great Esp because it was a promotional box being offered. And if you do have to wait in line, go to Lamanna's or starbucks for some fuel read more

Rogers sucks in many ways, but I'm rating this retail location only. My last three experiences have been great, dealing with internet and cable. The staff are very professional, truly helpful (rather just trying to get you out ASAP) and friendly. Sometimes they have a line up but this is not their fault, the help that each customer needs is sometimes extensive and they will work with you until everything is resolved to their ability and your questions answered. I have not any unreasonable conditions or problems from them regarding returning or exchanging equipment. They have helped me deal with Rogers (main company on the phone) more effectively by coaching me on what to tell them. Thanks. read more