David Rust was fabulous! He was so knowledgeable, answered my questions fully and took time to understand my needs while explaining the process of what I was looking to do clearly! It is always nerve-racking when you do not even know where to start but David helped me through! His patience and kindness made for a great experience. Thank you again for all your help! read more

ust overall poor service from the group. Dealt with Ryan O'Connell and received really poor service. First, while getting my policy Ryan was constantly abrupt and confrontational. There were times where he would state "well thats not what you told me". He was generally unhelpful during the process. Next, we had a claim and we reached out to Ryan. He stated he was going to be on vacation and to call the office. I called the office and then never received a call back. He was on the emails with the claims adjuster and never provided any assistance. When there was a dispute around the payment amount, he never responded to any calls I left asking for assistance. Next, received a cancellation notice due to non payment of an endorsement. When I reached out to the Baldwin, I was told I need to speak to the carrier directly, provide them a statement of no loss and pay for the endorsement. I was transferred to a general queue where when I spoke to the carrier they stated that while they can take payment, the agent themselves has to take the statement of no loss. So then had to wait on the phone again back with the agent and request that information. Just a large company that can't provide any service. Would recommend strongly against them, work with a broker that will pick up your calls, treat you like a customer and help you when you need them most. Vote with your wallet, move your insurance premiums and their commission to someone else. read more

AFTER the merge with Baldwin Group, service is AWFUL Cannot get a return call or any help with a small claim read more

Writing as a business owner that has been a customer for 4 + years who paid our premiums on time in full and had 0 claims, they cancelled my insurance do to an audit that was completed, confusion on my part and miss-communication on many levels. This is the worse customer service I have ever experienced! In addition, I found out after the fact that they were overcharging me and taking advantage of me as well! Please do you homework and get several quotes before signing up with any insurance company. I ended up with another company and their policy came back $4000.00 less and I actually spoke to a kind, professional human on the phone who tried her best to save me money, understanding that I am a small business owner that has enough challenges operating a business. read more

If you need insurance this is the last company I would choose. When you need to speak to a human, you get sent to voicemail jail where you have to keep pressing the keypad to stay in queue. The only other option is to have them call you at THEIR convenience! That's NOT customer service! read more

We were clients for 3 years. Would like to say it was poor customer service but there was actually zero customer service. They don't talk to you unless they need money. Had an issue they could have helped us through by being proactive instead they were reactive. In truth not sure why anyone would use them. We had a Plymouth Rock policy, and Plymouth Rock sent us automated emails with no reference to Rogers and Gray. Not really sure what they do other than sign you up and take their cut. Also way overpriced. read more

I went to Rogers and Gray as a MAPFRE broker because my previous broker moved me unilaterally to Safety. A nice woman returned my call, but all I got was double talk when requesting a quote to go back to mapfre. She wouldn't help me. So I went direct to MAPFRE and they took care of it for me. I don't know why Roger and Gray wouldn't try and help me out. Especially when you consider how non-value added they were in the process. Don't bother with this company. Just go directly to the insurance companies. read more

Poor sales follow through, poor management (including turnover) intervention when things did not proceed as expected, lack of customer care (it was like dealing with a government bureaucracy). I left my last agency of 13 years for Rogers & Gray in 2015 and am now in the process of leaving that agency too. Would I recommend Rogers & Gray for personal and commercial insurance? Absolutely not. read more