we have lived here for over 3 years . From past experiences with a pharmacy, this staff at this one is the most professional , yet friendly, I think mom and pops shows they care. read more

Staff was not compassionate and understanding when I tried to talk with them about my concerns with a prescription refill. They blamed the doctor's office and me. I wanted to support the local pharmacy, but will be moving my prescriptions. read more

TERRIBLE customer service. I was so excited to use the mom and pop store but they are so incredibly rude for no reason. She slammed my prescription down. Only reason I got it was because I needed it ASAP or I would have just transferred it to another pharmacy. read more

Tech in the drive through was rude and unprofessional. Waited 20 minutes for them to tell me they weren't able to fill my prescription.

Good service Family friendly service and staff Limited hours especially on weekends. otherwise helpful folks read more

TERRIBLE customer service. They lie about not having certain prescriptions in but billed my insurance anyway (this has happened twice), they discuss my medical information in front of other customers, pretty sure this is a HIPAA violation if nothing else it was super private to me and embarrassing. They don't greet you or even acknowledge your presence when you're standing at the counter waiting to pick something up, they all act like they don't see you. When I finally got fed up with the lies today (they said they didn't have any but the gal who walked right behind the young kid had a box of it in her hand and was removing the Rx label) and the flippant condescending attitude of the kid at the window I told him I was moving my prescriptions to another pharmacy because of the unacceptable treatment I have been receiving and his reply was "K." I told him he was rude and I didn't appreciate it. And he said "I didn't mean to sound rude." I went home and tried to call twice to speak with the Mgr. The first time they wouldn't let me speak to him and the second time I called back they hung up on my after placing me on hold for 10 minutes, so I never even got to voice my grievances. No one there cares. Please retrain your staff how to tell the truth and basic common courtesy. read more

Rogersville pharmacy is poorly stocked, the staff is poorly trained, and their record-keeping is sloppy & inaccurate. They will not own up to their mistakes; blames the customer or drs office for their incompetence. Egregiously unprofessional manner in dealing with customer concerns, questions or complaints; including literally screaming at the customer in the store. Horrible business. read more

Always had good service at the pharmacy and love having the soda fountain/ice cream too. Love Jim's humor.

I've seen a lot of good reviews for this place but I have been 5 times and all times were bad. Workers were not friendly for one. Two, I stood in the drop off line for 6 minutes, with the lady at the computer with no other customers. She just kept talking to a coworker. But, I still came back to give them another chance. Then they get my husband's prescriptions mixed up with another guys, which could have been avoided if they would have asked his DOB and no apology was given. Last week was the last straw. I went in to get my husband's prescriptions filled and again was ignored in the drop off line. When I was finally helped the lady was super rude, then again, mixed up my husband with another person. I took my business to Family Pharmacy in Rogersville that day and was treated amazing! read more

PLEASE DO NOT DO BUSINESS WITH JIM COKER AND ROGERSVILLE PHARMACY! I don't normally write a bad reviews on businesses but in this case I had to make an exception. Jim cussed my wife and I out over the phone after giving us our prescription of ambien (sleeping pill) that was no good and did not work. He said we did not know what the F**k we were talking about and said we were not F**king medical professionals. Asked him to stop cussing but he continued to do so. I told him I took it at 9:30 pm and did not go to sleep until 3:30 am. I took it for 3 or 4 days and it never worked. My wife also tried it and normally she is out in 30 minutes after taking one and it never worked for her either. Told us our doctor office did not know what the f**ck they were talking about when they said sometime pharmacies get a bad batch of generic medication. Jim told us if we did not like it to f**k off and get our medication somewhere else. I had Jim on speaker phone and my wife heard everything. Folks of Rogersville we can do much better then this jerk. If you can get your prescription somewhere else please do he does not deserve our business. read more

Wonderful service and wonderful people. I have used several different pharmacies but have never been impressed with any of them. You bring in a prescription to Rogersville Pharmacy, they tell you it will be about ten minutes and it is always less time than that. If you leave the prescription with them, they text you when it is ready. I have always been greeted with a smile and, "Can I help you?" It is an all around excellent pharmacy. Thanks to the wonderful staff at Rogersville Pharmacy! read more

Best pharmacy ever! Great staff, service and product. They don't just have "drugs" when you are sick. They have a full line of vitamins, Omegas and even some Melissa & Doug! I love walking in and seeing the friendly faces and knowing I can get what I need from them and not have to go into Springfield! read more

Great Selection, Great Service, and Always Fast!! Jim remembered my name after the first time I met him. I love going in there they all make me feel good even when I am sick. read more

Jim is awesome! I couldn't find anyone in Springfield that would accept billing for Native Americans but Jim was willing to help me out! Thank you Jim! read more