I never step foot in that gym and they are trying to bill me, which I am low-income. And now that I…read morehave a different insurance, which they don't take, they decided to bill me privately, which they sent me an email confirmation on the new year, instead of an actual conversation informing me. This is a horrible gym.I will never pay this bill. These people will horrible when I talk to them over the phone today.They threatened me with collection instead of kindness. They were not nice.This gym is might look pretty but talk about horrible policies.Horrible, horrible policies, horrible horrible policies. You guys are disgusting the way you treat people

This gym is expensive and feels old. I think it's at least $99 per…read moremonth for a couple, and $125 or more for a family membership. If playing racquetball and swimming laps are important to you, then it might be worth it. They just raised their rates and I'm not able to see any upgrades. Very few spin class options. The bathrooms are very run down, especially the men's, where there is no privacy. The men's open showers are right out of a 1950's military barrack. The ventilation is bad, so the smells coming from the one toilet stall mix with the steam and fill the whole bathroom and changing area. And though it's not the gym's fault, some of the gym members have very bad hygiene standards in the bathroom. The age demographic generally skews 65+. You can potentially save hundreds of dollars per year elsewhere.

I started here a couple of months ago since their remodel and I really enjoy the new facility, it's…read moreclean well put together and the staff are very friendly and helpful. I highly recommend to Village Fitness and checking it out you won't be disappointed.

Love it here!!! Used to go to the packed court house, and wait for people to be done with equipment…read moreand have to shower in a dirty locker rock and gross small sauna. HUGE sauna at village fitness, clean, new equipment and the best staff! Nick signed me up, mora is always a friendly face and aurora makes the best all natural smoothies! (Hawaiian harvest is the bet!) love the red light machine and hydro bed. Pretty LUX for Medford. Obsessed, I'm here everyday!

I'm really enjoying the upgraded equipment! They have 2 peck-deck fly machines *high demand item*…read moreand 2 bar sets towards the back for dead lifts with plenty of plates for any level. They have really stepped up the machine maintenance! Haven't had an issue since the upgrades several months ago. The Black Card membership is worth it for the red light therapy and the hydromassage alone. Customer service is mostly good, BUT I really don't want to walk into a gym and see anyone wearing Meta glasses, let alone the front desk staff. Is it too new for a policy to be implemented? It's really uncomfortable seeing that in a gym environment. Overall, still a big fan of this specific location :)

I came in today around 1:00 PM on Saturday the 31st 2026 ( Crater Lake Hwy) and witnessed a really…read moreunprofessional situation during a shift change. Two employees ( both females) were setting up a tanning session for a gentleman and then literally walked away ...when he asked what was going on with his bed. Their response was basically "we're off duty" and they didn't even acknowledge him after that. The new employee coming on had no idea what was happening, which beds were in use, or what the customer needed. So the customer was left standing there confused because the outgoing staff decided that being off the clock meant customer service no longer mattered, even though they were still in Planet Fitness gear and still inside the building. I just think that's really poor customer service. Shift change should be seamless for the customer, not a handoff where someone gets ignored. Being off duty doesn't mean you stop being professional on your way out the door.

Great gym and friendly environment only reason for 4 stars instead of 5 is the A/C is awful it's…read morewayyyy too hot especially when you are getting hot working out

Facilities are awesome but I had a miscommunication when canceling my membership in March 2023.. I…read morespoke with someone and was of the understanding my membership was cancelled. I was unable to commit due to family obligations which ended the year with the passing of my dad. When I asked them if they could help me out they said no since the request to cancel wasn't in writing.. when I asked if there was anything they could do I was left without a response. I understand I should've noticed the $30 charge on my card monthly but I honestly didn't there was a lot going on inside of last year personally. I get it rules are rules but overall it was just a very inhuman experience.

After 8pm is best. Not crowded. Great tanning, sauna and hydro massage... the classes are great…read more Absolution is the best!!.

Liars & scammers. I was hesitant to sign up for a gym…read moremembership while I was in town temporarily traveling for work. Said membership was easy to cancel and assured me with my traveling constantly work schedule that it would be a good fit. Sure enough I'm back on call moved 12 hours away & when I call to cancel my membership I unfortunately could not. Person over the phone made up some BS lie saying it's illegal to cancel it without being in person... but said I can send them a letter? If I wrote a letter I also wouldn't be there in person and that would be just as illegal wouldn't it? Liars and scammers. Steer clear. Gym lacks good equipment anyway. Go literally anywhere else.

This is a great club! Im from CHICO, California and go to the Anytime Fitness club there. Today I'm…read morehalfway through a trip to the Oregon Coast and decided to crush some iron. Because WHY NOT! If you're a member of one, you're a member of all of them. So far THIS YEAR I've visited clubs in Long Beach, Seal Beach, LA, California, Maui Hawaii and now Medford Oregon.

The facility is new, clean, and, you guessed it, open 24 hours a day. The equipment is probably…read moresome of the newest around since this location has only been open a few months now and it's all straightforward and easy to use. Most aerobic machines come with a TV on it and there are also a couple of flat screens mounted around the bottom floor. On the second floor (more of a loft) you will find the spin bikes and a rower as well as a few other pieces of equipment. They do a couple of classes here that are included in the membership - spin, boot camp, and yoga - most of which are early in the morning (think 5:30 or 6:15 am). There are 3 spacious bathrooms, all of which have showers and one of which includes a sauna. The free weight area is smallish but has all of the equipment you need to get a god workout. My only real complaints about the gym is about the music. They have today hit's (i.e. to same 15 songs) blasting at all hours of the day, which makes it hard if you didn't bring your headphone and don't like Katy Perry, Kanye West, or Bruno Mars. Even if you do have headphones, you probably won't be able to hear whatever you were hoping to because it's pretty loud. Other than that, it would be nice if there were so more class options for those of us that can't bare the thought of getting out of bed at the crack of dawn.

It feels like family at this gym. They really get to know you and are so supportive. There are a…read morewide range of classes you can take here and the location is great for a lunch hour or after work. My 15-year-old daughter has been lifting weights at this location and loves it. The employees are knowledgeable and helpful. I can't say enough about this gym.

Absolutely love this gym! Been going for around two or three years now and it's definitely my…read morefavorite place to be. The community is just so positive and I don't feel out of place when I'm there. The staff is also super friendly and always welcome me when I walk in. Highly recommend for anyone and everyone looking for a great gym with first rate hospitality and all around awesome vibes!

For the price, 5 stars. Has all the equipment one would need: machines, cables, barbells,…read moredumbbells. I would like to see a rack of fixed ez bars, and another pec dec machine, other than that I have no complaints. Staff seems nice but generally keep to themselves (which is totally fine), they have energy drinks available to purchase from a vending machine if there's no one at the front desk :) honestly for 20 bucks a month, I'm satisfied.

Originally when I began attending this facility, I very much enjoyed my time spent there. Twenty…read morefour hour access, good equipment, nice sanitary and clean environment and some very pleasant employees. My reservations however are with the lack administrative discipline involving physical altercations at the gym. I was stretching upstairs on the second story room and I observed a man very large in stature begin shouting at two young teenagers. The teenage boy had accidentally used a piece of equipment that the man had previously been using. As a result the man had a complete conniption in which he began swearing, using profane language ,and actually verbally threating the teenager. The boy was frozen and apologized yet still the man ripped the piece of equipment from his hands and repeatedly threatened the teenager again. I immediately reported the infraction to the staff and I was informed it was documented and passed along to management as well as the surveillance footage reviewed. I also provided my phone number in case admin had any questions or needed any more information. The two teenagers were also interviewed. I called to follow up in regards to what action would be taken against the belligerent gym member and I was informed he was contacted by phone and reprimanded however his gym membership was still active. As polite and well mannered as these employees have been towards me I cannot support a facility that will allow such inappropriate behavior towards two individuals that are essentially children. If you're considering joining this gym and bringing your family I strongly urge you to reconsider. This is not the type of treatment or safety system I would feel comfortable in especially on account of their tolerance for volatile and belligerent behavior. Again was satisfied in every other way and would be happy to change my review and renew my membership should things change, but safety measures are very important and this was neglectful.