I really enjoyed my visit here. The staff is efficient, knowledgeable, very helpful pleasant and…read morekind. I like my new M.D. very much, Dr. Liljenquist This clinic is in a wonderful location close to all shopping! I highly recommend Idaho falls clinic! Nancy Hamilton

I have been going here for the last 6 months and have received excellent care. They are patient and…read morevery knowledgeable with my condition.

Edit 2: See pictures below. Brooke decided to have all her friends and husband make a mockery of my…read moredaughter's situation. Dr. Salem, is this how you want your staff representing your office? Her and her friends making a joke about an ill 3 year old? Edit: I'd also speak to your front desk about leaving fake reviews. Last review was 7 months ago, then after I name Brooke with a 1 star review, there are multiple new ones from yesterday? Multiple naming her with glowing words about her amazing service? Very unethical. Brooke, instead of getting friends to leave obviously fake reviews, maybe just work on your people skills. When a mother who is distressed about her BABY calls you, show some grace and compassion. Brooke was incredibly rude and unprofessional. I just called to get my 3 year old, who may have asthma and just got out of the ER, an appointment, and was told I needed a referral. I have a PPO and shouldn't need a referral but am happy to get one before we were seen. We called back to relay this information and at least get something scheduled. Brooke was nasty and condescending, refused to let us speak to anyone else, and just from how she spoke to us, I would never want anyone who allows that attitude in their front office to treat my daughter. I have been up all night with a sick baby, I am a scared mother who desperately wants some answers and I am willing to get any paperwork I need but to be spoken to like that when my daughter is the one needing help is the most unprofessional thing I have ever experienced. No one is calling here for fun! We are looking for help! Left this review on google. First review in 7 months. Suspicious that there are now EIGHT new 5 star reviews from yesterday. I would like the number to someone that is not the front desk that I can speak to. The unprofessionalism of this establishment is astounding and I will take this as high as I need to. Falsifying reviews on a restaurant is one thing. Falsifying reviews on a MEDICAL CARE FACILITY is unexplainable and unethical. If you have to fake good reviews, reevaluate your establishment and staff.

Medically they are good. However, avoid this place like the…read moreplague as every visit requires weeks/months of follow-ups corrections to their billing = simply not worth the time & aggravation & unnecessary (extra?) payments. As this has been going on for at least 3.5 yrs & is getting worse, I dread to think what the future holds!! :( If you doubt me, then looks at all the reviews on Google Maps

I've been seeing Dr. Mayo for some time now and couldn't be happier with the care I receive. He is…read moreknowledgeable, attentive, and genuinely cares about his patients That said, the administrative side of this office leaves a lot to be desired. Any time I need a referral, prescription refill, or follow-up communication, it takes multiple phone calls and several days--sometimes longer. It's become a consistent issue, which is incredibly frustrating when managing ongoing health needs. Every time I raise the concern, I'm told the delay is due to the pharmacy. However, other members of my family--who use the exact same pharmacy--never experience these issues. It's pretty clear the problem doesn't lie with the pharmacy. I truly value my doctor and will continue seeing him, but I hope the office takes steps to improve the efficiency and accountability of their support processes. Patients shouldn't have to chase down basic care needs after leaving the exam room.

My child has hypothyroidism and is a patient here. The doctor is very Thoreau, and skilled at his…read morejob. He also has a good bedside Manner and seems fairly compassionate. Although no one enjoys the blood draw the staff does a very good job, they are quick, rarely bruised her, and always offer a toy or balloon afterwards. My only complaint is that the office staff sometimes fails to give appointment reminder calls... but to be fair appointments are usually spaced six months apart (which is why I want the call, lol).

Billing is absolutely horrible. No notices other than electronic which is a convenient format…read moreunless it doesn't deliver and should always be followed up with paper.

I'm sharing my experience as a new patient at Ridgeline Medical because I think it may help others…read moredecide whether this type of care is the right fit for them. 1. Intake Confusion & Reassignment Between Providers At my first appointment, I brought a list of basic, over-the-counter supplements. There was a misunderstanding, and the clinic believed I was taking peptides. Because of this, I was moved from Monica to Christina for follow-up care. I later learned that none of my supplements were peptides, which made me feel as though my intake information may not have been fully reviewed before decisions were made about redirecting me. 2. Appointment Length Did Not Match What Was Documented My appointment with Christina was documented as a one-hour visit, but we spent about ten minutes together. I had prepared a list of questions ahead of time, but there wasn't enough time to go over most of them. The visit felt rushed, and I left without clarity on several concerns I came in to discuss. 3. Injectable Medication With No Instructions I was prescribed an injectable medication, but I did not receive any instruction on how to administer it--no verbal guidance, no written steps, and no demonstration on: * how to draw the medication * which needle to use * how to give the injection safely When I tried to do it at home, I later discovered I used the wrong needle type, which was stressful and something that could have been avoided with basic instruction. 4. Cash-Pay Model Disclosed Only After the Appointment When I got home and went through my packet, I found a letter explaining that Christina would be transitioning into a $350 cash-pay-only model, with required 12-week follow-ups. This had not been mentioned during the appointment, and had I known that beforehand, it would have significantly affected my decisions. 5. IV Department Felt Disconnected From the Medical Staff During my IV visit, the staff member overseeing the infusion had not reviewed my chart and asked detailed questions I had already answered with two other staff members. I later learned the individual was not a nurse. This added to the feeling of inconsistent communication between departments. 6. Internal Transfer Into the Aesthetic Division (Not By Choice) Because of the earlier misunderstanding about supplements, I was shifted internally into interactions with staff on the Aesthetic side--even though my care was scheduled through Ridgeline Medical and billed through insurance. I did not seek Aesthetic services; this happened entirely due to the clinic's internal processes. Later, when I shared feedback with the clinic, I was told I should review Ridgeline Aesthetics instead of Ridgeline Medical--despite the fact that all of my appointments, billing, and treatment were through the Medical division. This created even more confusion. 7. Owner Contacted Me Once, But Not After Later Concerns The owner did reach out to me initially, and I appreciated that. However, after two later concerns developed, I sent follow-up messages and did not receive a response. 8. Two Unexpected Public Encounters After Leaving Feedback After leaving feedback, I experienced two separate encounters in public with a staff member I had interacted with at the clinic. In the first encounter, I was addressed by an alias I had used only in a review, not the name I used in the clinic. This was unexpected and made me uncomfortable. I emailed the owner afterward but did not receive a reply. A week later, there was another public interaction involving the same staff member, which again felt inappropriate and left me unsettled. I emailed the owner a second time but received no response. These two experiences ultimately made me feel the need to share my experience publicly so future patients have the full picture. Overall Summary Ridgeline Medical may be a good fit for people who prefer a boutique-style, cash-pay model with integrated Medical and Aesthetic components. However, in my personal experience: * communication between departments was inconsistent * injectable medication instructions were not provided * appointment lengths did not match the time documented * important cash-pay changes were disclosed only after the visit * internal handoffs between Medical and Aesthetics were confusing * I experienced two uncomfortable public encounters after providing feedback I'm sharing this so others can make an informed decision about whether this kind of clinic structure and care model aligns with what they're looking for.

I would give 10 stars if I could. Quality clinic- in my experience for Urgent Care and Primary…read moreCare. If you are from out of town or new in town, please go here. They will help you or properly refer you. The staff is wonderful, from the front desk to nurses to physicians. Also, very responsive to calls/messages which makes a world of a difference.

Dr Hansen ok doctor. The support staff and billing department are substandard…read more They are insensitive to patients concerns and slow to follow up on billing questions and mistakes. My experience in recent two appointments and unanswered questions leads me to find a different clinic.

I trusted Dr. Gregory Emfiled until this last visit, where everything has changed. I waited over…read more45 minutes for my appointment and if I had not asked when I would see him, I sure it would have been longer. The assitant did not know how to work the machines, and could not set up the vision-field machine. I complained several times, but she barely understood or spoke english. Finally, I got tired of trying to get help and left. I would not trust these people to take my blood pressure much less any surgery on my eyes.

I thought Chris Edwards, PA was a good medical professional. But after researching a few of the…read moremedication's, he prescribed for me and the interactions. they had with my other medications, I don't feel that way anymore. I became severely sick due to hydroxyzine having a adverse reaction from other medication. I was taking should not been given with Tizadine. I have since sought out a doctor and not a PA as my family physician. I won't be returning to Chris Edwards, PA.

Great providers they actually care and listen to problems. The staff is friendly and accommodating…read more Would recommend this office for all ages.

Dr. DBK is the best doctor I have ever been to. If you have something wrong with you, this is the…read moredoctor you want to see. He is a bulldog and will not give up until he figures it out. Excellent bedside manner. Just an excellent doctor all the way around. He has been my doctor for the last 10 years and I just love him.

Dr has been with Idaho Falls for many years. He is such a great Dr. You will not be disappointed…read more And his staff, the best