Had a great experience here with Alejandro stopped in a few times while in the design district just to see what had available. The first few times stock was limited which was understandable. But on my last visit he was able to provide me the watch I been looking for! Made my day ! He was very nice and professional looking forward to purchasing my next Rolex hopefully in the future from him ! Great people great store can't wait to see the new Rolex store ! read more

Rolex Boutique Luxury Swiss - My Rolex I purchased! - Watches Near Me - Miami, Florida

Krystel greeted my wife and me as we walked in. She was extremely pleasant. We did not have a reservation but were in town for a vacation. While we were waiting for our sales person we walked around looking at pieces. We decided that we were going to leave after a few minutes, thinking it wasn't going to happen. Krystel said "you should stay it's only going to be a couple minutes". My wife said "it's your 50th we might as well stay just in case." It happened to be my 50th birthday, 22nd wedding anniversary and Father's Day in a couple days. Krystel noted this and once we met Claudia, our sales rep, she pointed that out. Claudia said that she had something come in just today that was available and asked if we wanted to try it on. Once I saw it I fell in love. Claudia was so amazing for us and extremely pleasant to work with. She is the definition of what the experience of buying a Rolex should be. If it wasn't for these two ladies making this happen, it wouldn't have. I am extremely grateful for this purchase and it puts a smile on my face when I look at it. read more

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Phenomenal service and exceptional location. Sebastian was such a pleasure to deal with his expertise really made me feel comfortable in choosing this location to build a relationship with. I'm very happy with my Submariner with the date. I'll be going to Sebastian for all my future purchases and needs. read more

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Had a great, 5-star experience with Alejandro in this beautiful new store. Go see him and you will not be disappointed. He is an exceptionally knowledgeable ambassador for the brand. read more

Courteous staff but usually a line to enter without an appointment. The stock available on-hand is sparse. They have a two-tone Submariner in the window but won't sell it because it's the only one in the store. read more

Gabriela from Rolex Boutique Miami Design District, thank you. A million times thank you for helping me pick out my engagement present to my fiancé. For preface, I just got engaged in December 2023 and he gave me a beautiful oval diamond ring. Of course for my engagement present to him, I had to gift him a Rolex watch. I knew I wanted a timeless piece for my fiance like the Air King or the Datejust. Gabriela showed me the Air King with the green and yellow accents and I fell in love. She was so helpful with helping me chose the perfect engagement watch that would be worn on our wedding day too, and she was extremely knowledgeable with Rolex's history, mechanics, etc. I was very impressed with my experience at the store and with Gabriela's assistance with this opportunity to purchase this beautiful piece. Next purchase... Oyster Perpetual for my doctoral graduation present? read more

Rolex Boutique Luxury Swiss - Watches Near Me - Miami, Florida

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Ask for Giancarlo when you want the best experience!!! I couldn't have asked for a better service! Outstanding!

For the past 7 years I have been a client of the Rolex Boutique in the Miami Design District. Gabriela Palmese has help me all these years with excellent service and a very friendly and professional attitude. I have bought several watches and she has been the best in helping me get the models that I want. Also, she always reminds me when I need to service my watches. She is the best. I don't feel like a random client, I feel like I am an important client and friend of the boutique. read more

Rolex Boutique Luxury Swiss - Watches Near Me - Miami, Florida

Estefania has been wonderful every time we visit the Rolex store. What stands out most is that even when there are no watches available, she always receives us with the same warmth, professionalism, and genuine attention. She is always honest about what she can realistically get and whether a particular piece is even a possibility. That transparency means everything. Truly a five-star experience thanks to her! read more

This brand doesn't want to sell watches they kind of satisfy themself by humiliating the customers. that is the worst experience ever seen so called luxury brand never even consider again to buy Rolex i went to Panerai and bought Radiomir which was great experience read more

The absolute best experience! Omar is my sales expert and this was my 5th watch from him. Honestly, he is always super attentive and a delight to deal with him. Both my wife and I enjoy his company and he's so understanding of our time. I would give 10 stars if I could. Also, the new store looks amazing. A long time coming for sure! read more

Here's the thing: they don't need to be nice to you here. You can't just walk in the store and buy one and anything they have available is immediately sold. Every item sells itself. But here's the other thing: They *are* nice to you. A lovely staff with knowledgeable sales professionals that make you feel at home. I was delighted to work with Sebastian when picking up my new Sea Dweller and everyone in the store was so kind and friendly. Finally, I learned that they actually have watchmakers on site, which is becoming rarer and rarer these days. Much better to take it to them than to ship it off to Rolex in PA or Dallas. A great Rolex dealer. read more

Rolex Boutique Luxury Swiss - Store - Watches Near Me - Miami, Florida

Thank you, Claudia, for helping me procure the watch of my dreams and for elevating the entire buying experience. If I were to rate the experience on a scale from 1 to 10, it would easily be a 15. Congratulations to Rolex as well on the stunning new store in the Miami Design District. read more

From the moment we walked into Rolex, Omar's dedication and passion for the brand stood out like a beacon. His level of service was nothing short of exceptional, and he took the time to give us the attention that made us feel valued and understood. What truly set Omar apart, however, was his palpable excitement for the brand. His enthusiasm was infectious, making our shopping experience not just about purchasing a timepiece, but about becoming part of a legacy. Omar's profound knowledge about each model, their intricate designs, and the history behind them allowed us to appreciate our purchase even more. His patience in answering our queries and guiding us through our options made the selection process smooth and enjoyable. It is rare to come across someone who not only loves what they do but also has the ability to make others fall in love with it too. Omar is that rare gem. We left the store with a beautiful watch, but more importantly, with the memory of a shopping experience that was elevated by genuine passion and world-class service. We are not just looking forward to our next purchase; we are looking forward to our next purchase with Omar. Thank you, Omar, for making our experience memorable, we have an AD for life! read more

Rolex Boutique Luxury Swiss - Watches Near Me - Miami, Florida

An amazing experience with pure genuine service. I would recommend this place to any of my close colleagues & family members particularly with Gabriella & Andrew. Thank you tremendously read more

Three years ago, when I embarked on my entrepreneurial journey, I placed a Rolex on my vision board, not just as a luxury but as a milestone. After years of relentless work and dedication, I finally reached that pivotal moment in my business, and it was time to make that vision a reality. This wouldn't have been nearly as memorable if it weren't for Veronica & Omar. the service I received was nothing short of exceptional. Veronica was not just immensely knowledgeable and passionate about the timepieces, her enthusiasm was infectious, making my purchase experience not just a transaction, but a cherished memory. It's rare to find someone so genuine and fun to talk to in the process of buying a watch. They didn't just sell me a Rolex; they helped me celebrate a significant personal and professional milestone. I couldn't have asked for a better experience! read more

Rolex Boutique Luxury Swiss - Watch - Watches Near Me - Miami, Florida

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3 years ago, I would have given this place a 5-star review. I bought my first Rolex for my girlfriend about 3 years ago and Israel made it an amazing experience. I submitted an inquiry on the website, but nobody ever got back to me, so I decided to go into the store when I was in the Design District. Sebastian was my sales rep and he was downright disrespectful. He was condensing to me because I was not sure exactly what model I wanted as if he was too busy to be bothered. He then showed me 1 watch they had available that I didn't like, and he was pretty much like, "Are going to buy it because these a Rolex is hard to get, and this is what you can get right now." If you have enough money to buy a rolex, you want to get a rolex you like. Not just get any rolex to have one. He then gave me his number to stay in touch and told me "please dont give my number to anyone" lol. I mean its laughable, who does this guy think he is that I am going to give his number out. He was a very rude and awful salesperson and I took business to Weston Jewelers and had a much better experience purchasing. read more

alejandro was amazing great and professional servicereally enjoyed the time here and enjoyed the new store looks amazing!!

Took my watch in for a complete overhaul. Took five months because a part was on back order. Watch came back beautiful and because of the delay they gave me a Rolex cap which was nice. I dealt with Estefania who was helpful the entire time. -N.Dorta read more

Excellent experience. Great shop. Omar was extremely friendly and helpful. I will definitely be back in the future.

Exceptional service and expertise! I had the pleasure of dealing with Omar at Rolex, and I couldn't be happier with the experience. Since my first time in this location he greeted me kindly and demonstrated an in-depth knowledge of the timepieces. Omar patiently guided me through their exquisite collection, taking the time to understand my preferences and needs. His passion for time pieces is evident, and he went above and beyond to help me identify the next piece I would like to add to my collection. His friendly demeanor and professionalism made the entire experience enjoyable. Since covid I know there have been many let's say challenges of service in various ADs, but I highly recommend this location. Although I want to gate keep Omar for myself, lol, you can see he truly values building a relationship with his customers. Nice to be treated with respect and enjoy the mutual love for the brand. read more

They say good things happen to those who are patient. And oh, have I been extremely patient. I finally got "the call" and the Rolex watch I desired finally came in and was ready for me to pickup. I want to say thank you to Omar for being extremely professional, courteous, and responsive throughout this waiting period. The service was red carpet the whole process and couldn't have asked for a better experience when buying my first Rolex. I highly recommend Rolex Boutique Design District and especially looking forward to working with Omar for years to come to find more elegant timeless classic pieces to add to my collection. I look forward to more calls and purchases in the near future. read more

I'm visiting Miami from LA and was wanting to see what Rolex watches they have. I rang their bell, a young lady approached me outside, and asked if I had an appt. I said I didn't, then she told me they will be closing in 30 minutes (it was 4:40pm and store closes at 6pm), and they can't let me in since they're busy. I didn't see a busy store flooded with customers. I was so turned off that I said never mind. Mind you, I just walked from Cartier and was greeted so pleasantly and they made me feel so important. This Rolex store is horrible and I won't be going back ever. Shame on their management and on their training their employees. read more

What a pleasant experience, Estefania was so kind, my experience was nothing short of outstanding. From the moment I walked through the door, I was greeted with outstanding attention professionalism that made my purchase of my first Rolex truly memorable, thanks to everyone at the store! read more

Rolex Boutique Luxury Swiss - Rolex Datejust - Watches Near Me - Miami, Florida

Lack of inventory. I went to buy a green dial oyster perpetual 36mm to celebrate a dream job I recently accepted, but they were out of stock so I was added to a waitlist. The staff was nice, but not interested about why I wanted a Rolex. They offered me water and a magazine at least. read more

We had a great experience at the Rolex Boutique Luxury Swiss. Estefania was welcoming and patient throughout the whole process while we encountered some issues during our purchase. In addition she can speak Portuguese as well as Spanish in case you need! Thanks again for making our experience a great one! read more

Had an absolutely fantastic time with Sebastian today. The Rolex market is nuts these days, and most boutiques/dealers won't give people walking in off the street any attention. Sebastian immediately made us feel welcome and gave us his undivided attention the entire time, and at no point felt rushed or pressured. Fantastic experience. read more

Excellent assistance, classic elegant watch and happy customer First of all, I'd like to mention that I was very pleased with the professional service of Omar Feliz and would like to thank him for giving me an opportunity to become a happy owner of this contemporary and timeless watch. The Rolex Datejust 2022 has exceeded my expectations. It was crafted from the finest materials with scrupulous attention. It goes with every outfit and by this earns a rightful spot in my collection. Once again, I was convinced that Rolex is out of competition and it remains one of the most iconic watches of all time. Definitely I'll be back. read more

Sebastian made for a very pleasant boutique experience. The store used to be unfriendly and unhelpful. I am so happy that associates like Sebastian (and the others there today) have now made their customer service experience luxurious and aligned with their products. Sebastian went above and beyond and was patient with me and my extremely limited watch knowledge. Thank you so much for your amazing help and even going so far as to assist me with avoiding the rain. Cheers! read more

I have been a client of the Rolex store in Design District for almost a year and from day one it felt like home! All the staff do a wonderful job which is a testament to the leadership of Victor, and my salesperson Estefania is truly the BEST! It is clear to see that Rolex is interested in creating a lifelong relationship with its customers and from the start my experience has been that of friendship and care. Estefania has always been a pleasure to work with because she has a deep understanding of the Rolex collections and uses her experience and understanding of my style to find the best of what matches for me! I sincerely recommend this Rolex location as it is a standout of what the luxury brand experience should always be. read more

Esthefania was extremely professional and exceeded our expectations in service. We've serviced 4 watches in the past 6 months and can only say the she went above and beyond to made sure our watches were expedited for service. From start to end we were blown away with the professionalism Esthefania has provided every time. Thank you! Nathashja & Carlo read more

Great store with a huge selection of Rolexes from every model and style. Excellent customer service. Will definitely be back. read more

Would not recommend this Rolex boutique if you are a person of color! Especially with the off duty cop staring at you from the outside while in the boutique the whole time. Had an unsatisfying uncomfortable experience which was a complete turn off from Rolex for me. First off the store was completely empty and they barely let me inside. When I got inside the sales professionals didn't even acknowledge my existence, or offered help, on top of that didn't provide good customer service, mind you the store was empty. I was wearing my 8k Grand Seiko watch, and business casual attire so let that to be said, it was not how I came off or walked in. Eventually was helped by Susana after I had to ask for help. She's a lady with short hair and she was rude, and seems to be entitled how she spoke to me. I wanted to be added to the list for a few pieces but I doubt I was even added. Look at the other one star review, similar treatment. Another person of color. read more

Estefania was instrumental to helping my fiance with the purchase of my dream wedding watch. Right now the industry is very tough in getting your watches, but this store has done nothing but welcome us in and helping us when they can. Israel, Victor and Estefania truly are the top 1% of 1%. I'm thankful for their service and grateful to purchase my future watches from them. read more

Rolex Boutique Luxury Swiss - Fantastic customer service - Watches Near Me - Miami, Florida

We can all understand the global shortage for fine goods. Being a salesman myself, I wish that we could fulfill our own consumer demands. I think that most people who have walked into a few Rolex boutiques recently understand that there are few watches available. This is not their fault, let's all acknowledge that. There is a greater shortage these days, it's finding good people in any business. When you walk into this boutique there is no shortage of amazing people that are there to take care of you. Susanna, Omar, Israel have all welcomed me as a first time potential client. Rolex should be proud that they have these fantastic individuals as an extension of their company and brand. I can see the personal attention, service and care given to each client that sets an appointment with them. They make me feel special every time I visit. Victor, the Director of the boutique assured me with sincerity that he is doing his best to take care of all clients given the demand and short supply. He truly feels that in time he will find you the timepiece that is meant for you. This might take a couple of years, it's understandable. This boutique has treated me with class and wonderful client service. The people make this Boutique amazing, go and see for yourselves! read more

"The service was amazing I couldn't have asked for a better experience when buying my AIR KING

So much I want to say but sometimes less is more. The service and attention received from Susana & Israel was OUT of this world. So appreciative that they were able to make this happen for my husband. They MADE our first Rolex purchase very special and unique. Thank you so much. -Ronny & Yenidey Matos read more

my name is Maximiliano Sufe, in the month of August 2022 I left in the rolex agent of Miami Design Distric the Rolex Date Just 31 of my mother for the realization of a serving of K piece. It would supposedly be by mid-October. In the month of October I am notified of a delay, I continue waiting in the first days of January 2023 the person in charge of the branch informed me that the Relox had been sent for its service, that when Rolex Fedex returned it lost the box The surprising thing is with the lightness that they took the matter of the loss of the clock of an older Mrs., my mother is 69 years old, a gift from her children, with all the emotional charge that the clock had. A shame the attention we are receiving from Rolex, wait with the best of good intentions to give me a solution, I work to initiate the relevant legal actions read more

Great Service! Estefania was very helpful in helping get one of the two Rolexes I am in the market for. She got it for me within two weeks of requesting it from her. Definitely recommend going to her if you are in the market for a Rolex. read more

I feel like the Rolex experience you have is largely defined by who you work with and Omar at this location truly made it a special experience. I was told by a few close friends that Omar was the best and it really made all the difference. read more