Hotel Roma 191
Okay. So I reserved my room through Expedia. And mind you, my room looked NOTHING like the one shown in the photos. My review would be divided into different sections. Overall I give this place a 1/5 stars. Go somewhere else.
Background info:
So on Expedia, my booking noted:
- room requests: 1 king bed, non-smoking room
- Deluxe room (Pissarro)
Experience:
So there's no doorbell or anything. I knocked and called the hotel number to let them know I was there, not as issue.
Prior to us arriving, hotel owner had spoken to me over the phone and informed us that his credit card terminal was not fully functional and suggested we either pay cash or wire transfer the funds. Bringing a limited amount of cash and wire transferring that amount of money was not an option. My flight was already delayed for six hours and hearing this news was not the start of a pleasant experience.
I do appreciate the owner/manager staying late since my flight was delayed six hours. And we arrived around 8:30pm-9pm.
Once we got to the hotel, he was still very persistent on cash/wire transfer since the issue will not be resolved till the following week. I was not in the mood to debate on the payment options so I offered to give up my reservation and find another hotel. He "called his brother" who said a new credit card terminal will arrive the next day to complete the transaction, how convenient. He did arrange for a driver to drive us to Teotihuacan, which we had to pay for. We ended up transacting the cost of the room the morning after. Mind you, the check out process.. was not existent. I informed him that I will be checking out at 6am since we had an early flight. No one was there. I left the key on the key rack. Took a picture and left. Not going to risk missing my flight.
One thing I didn't appreciate was that I noted the room to be non-smoking but once I walked into the hotel, there was a very strong smell of cigarette smoke. Have you ever been to a heavy smoker's home and the entire place smells like cigarettes? This was the situation.
Room:
Initially I didn't notice that the bed was a queen bed and not a king. We arrived so late and was so tired, we just knocked out. My partner who is 6ft noticed how little room there was on the bed. When speaking with the same guy the next day, he said we had booked the "Pissarro" room which is a deluxe room. He showed me the room which was incredibly small. The room we stayed in, which I believed was "Caravaggio" was also incredibly small for two people. He suggested that if we were to request a king sized bed, it would be an extra 300 pesos. We were only staying there for one more night (a total of two nights) so we didn't fight it. WARNING: Apparently deluxe means "queen bed" so be careful how you booked. Wished he reach out earlier to notify us that the Pissarro does not have a king bed.
The room also doesn't have a safe. So just be aware. Our room did not have any windows facing outside. The only window was in the bathroom, next to the toilet and shower facing the stairwell that connects the first and second floor. This place only has a spiral staircase. My partner had a hard time luggage his checked baggage up to the room and back down and the guy didn't offer to help, very unpleasant experience.
After every shower, the bathroom floor would be soaked. Not sure why or how, even though we secured the shower curtain to the edges. The edge/rim of the shower was low. So eventually water could splash out. Not convenient at all... we had to use our bath towels to soak up the water.
We needed extra towels but there was no way of contacting the guy or any staff.
The room is something you can show off on your instagram but by bedtime, we moved all of the extra pillows to the shelves in the room. Our room wasn't necessary clean either. Spots of dirt-like stains in the shower and a few hairs here and there on the sheets, whatever.
Location:
Located in Condesa. somewhat convenient for some walking distance. But otherwise you can Uber/commute to a lot of different places.
Would I stay here again? No. Thank goodness I was only there for two nights, already two nights too much. It wasn't the cheapest place either. For that amount, spend it at a hotel. There's no amenities here. Except for water when you enter the building. We didn't find any reviews on this place and decided to take a chance, bad mistake.
Do yourself a favor, and stay somewhere else.
Also, I attempted to use a travel credit card to pay for my rooms. Listed as "shopping." Dont bother using the hotel card for points. read more