Humiliating experience! We reserved a table to celebrate my birthday and we were hugely…read moredisappointed. I'm a Fairmont President Club member, a status that has to be earned and I must admit that I have never had such poor experience at any Fairmont hotel in the entire world. To start with, the answer I have received to my question why we had the smallest pour of the champagne among the guests around us, was that they were very special guests, which apparently we were not special. The next disappointment was when we ordered a glass of sauterne with our deserts, and the server poured a burgundy color liquid which clearly wasn't what we have ordered. He strategically placed the bottle with the label away from us and when asked to show what he poured, he stated that the bar doesn't have sauterne and he wanted me to try whatever that was that he had already poured. No apology, no communication regarding his decision, and the manager after I complained had never replaced him. Nobody acknowledged my birthday and overall experience was quite poor. I called next day to speak to the hotel manager and whoever the woman was who called me back, lacked any problem solving ability, and she wasn't who I requested to speak with. The food was mediocre as well, lobster thermidor was drawn in béchamel sauce and spinach, cheap fillers, that totally overpowered the taste of the lobster. I believe that 2 stars are more appropriate, the hotel is beautiful, hence 3 stars.

It is kind of sad that in a city like Hamburg, where so many restaurants and shops offer fish, it…read moreseems to be impossible to get some really good fish and chips. Henssler is no exception. I can not say anything about any of the dishes you can get inside the restaurant. I just wanted fish and chips to take away. And it wasn't bad. But that is all. And from a name like Henssler, one would expect a bit more. Maybe Hamburg simply isn't the place for a simple portion of fish and chips. If you really want that, wait till you get to Travemünde for example. Had fish and chips in a small and extremely simple restaurant in the port of Travemünde and was surprised by the way better quality than that of Henssler at a lower price.

Exquisite service! Super interior. Love their salted popcorn as nice welcome. Had sushi at this…read moreplace and loved it! Also tried their sweet potato fries with guac but the guac was a bit too watery for my taste. All in all a really nice place to stop by after shopping. Thumbs up for the great staff!