1. Rona

    1. Rona

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    Nepean, ON

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    Rona

    4.0 (7 reviews)
    Open 7:00 am - 9:00 pm

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    2 years ago

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    8 years ago

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    6 years ago

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    9 years ago

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    Ottawa General Contractors

    Ottawa General Contractors

    (5 reviews)

    In 2016, I hired OGC to do the renovations at my place. I was under the impression that some of the…read morematerials that were used during the process was not in accordance with the statement of work. This was due to the fact that I was not fully informed by the project manager at the time about what material was used. I contacted OGC about another concern in 2017, and at the time I thought it was addressed, however it was not, and reached out again. This time around, I was heard, and Fatima Abbas the Customer Service Manager took care of both problems. The way that she and Andrew handled my concerns was excellent and I have regain faith in OGC. She managed the work like a director of an orchestra. In retrospect I understand that they were not made aware of many of the problems that I had. Complaints from clients are at many times hidden by the Project Authority. Communications is often filtered and it was great to see that they did everything in their power to ensure it was done right. OGC fixed all the issue and painted the wall in order to match the other walls. They removed the old caulking around the window, grab bars and shower tap and re-caulk everything as a good will gesture. Throughout the process I was kept aware of the work involved, when it would be done and at what time. If there was a delay I was informed and was told when it would resume. Everything was done and was overwhelmed by the high quality work done. I can honestly say that OGC honour their warranty in my case and even went beyond.

    There is a very good reason you don't see the number of negative reviews this company deserves!…read more When clients aren't happy (I now understand this to happen a LOT - see REDDIT), OGC offers fairly substantial credits back to compensate the client on the condition the client signs an Non Disclosure Agreement (NDA) specifically preventing the client from saying anything negative at all about the company, or they don't get the credits... We turned down $5000 in credits to be able to do this review. They are very expensive to hire, however their contractors seem to be the cheapest they can find. I held off posting this review (now 10 months) hoping OGC would return to finish the work they failed to complete last summer and agreed to do in the spring... Good thing I didn't hold my breath. Our experience with OGC was terrible after sales. They didn't complete work / deliverables, the Project Manager (PM) they assigned to our project had no clue what we wanted or any desire to learn it, did not supervise the work, and mostly gaslight and argued with us about pretty much everything. His superiors continued the gaslighting and arguing, all while promising the credits for our dissatisfactory experience (you only find out about the NDA at the end). Their Sales department was excellent. Professional looking offices. Professional looking brochures. However the second the contract was signed was the last time the company gave us the impression they cared at all. Before this turns into a novel, simply this: save yourselves the stress and headaches, don't hire this company. The reviews are very misleading (see REDDIT).

    Rona - contractors - Updated July 2026

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