Customer service is second to none. Many thanks for your support repairing flood damage to our home.read more

I needed a heating engineer to carry out a service on a gas boiler at my rental flat in Edinburgh…read more Had a plumber from Stewart Heating and Plumbing out at my own house previously to fix a leak so I decided to use them again. The gas engineer they sent was very pleasant and knowledgeable. Explained a few things about my central heating system that I did not know and carried out a thorough service of my boiler and fire. Excellent service I would highly recommend.

Excellent work done by cheerful workers. Good pricesread more

Amazing customer service at a fantastic price!…read more I must shout out and recommend a fellow local business today Burgh Locksmiths https://www.burghlocks.co.uk/ I called Alistair yesterday to explain that my VW car key fob was no longer working. We arranged that he would call at my shop in Bruntsfield (Edinburgh) today and would ascertain what was required. It turned out that he needed to instal a new remote in the car and he drove to where the car was parked, did what he needed to do and was back with a replacement key plus a spare within around half an hour! I am absolutely delighted, it is so unusual to experience such fantastic service these days, plus the cost was fraction of what I would have paid had I gone through a VW dealership. Thank you so much Alistair for your amazing and friendly service, I have already recommended you to someone else.

Very helpful and perfect example of customer service. Stayed…read moreopen beyond regular closing time to cut a replacement Yale key for me...key was cut very quickly and efficiently :-)

After discovering that the toilet's carpet was soaking wet due to a pipe leak on a Sunday evening…read more(always the weekend) I called my Nationwide insurance emergency line on Monday morning who passed my details to my local contractor, Walker Gas from Dalkeith. Plumber Greg paid us a visit on Monday morning to assess the damage; he took a set of pictures of the ballcock, toilet cistern and pipes, all in all a 30 minutes visit. On Friday, as advised by courteous Emma, from Walker, plumber Stevie, popped here and in exactly one hour he changed and fix the Fluidmaster Push Button Cable Dual-Flush Valve, float valve and the push button itself. He also fixed the cistern to the wall with 4 screws and tassels as the original ones were "missing in action". On both cases, Greg & Stevie phoned me in advance to let me know about their estimated time of arrival so no surprises on that front. The Walker Gas contractors did a great job by fixing and replacing old with new, so kudos to them. Recommended.

Highly recommend Direct gardens, had work done just recently and the team from Direct gardens done…read morea 5 star job. From quoting a ver good price, using the best materials, they arrived on time and kept us updated with what was going to be done on a day to day basis. professional service with a great customer service, highly recommend, got more work organised for next year.

Direct Gardens did a great job for us. Large hedge and existing fence ripped out with no mess or…read moredamage to the garden. New double slatted wooden fence was erected in super fast time and guard rail pinned to the top. Result was fantastic and was to the complete satisfaction of the neighbours to either side of our house. We were all delighted with the result and would have no problem in using Direct Gardens again and I would certainly recommend them to anyone else. Keep up the good work.

1) I had arranged for rep from the company to look at a possible damp issue in the house. He did…read morenot show up at the time and day as had been arranged. I called him and he claimed he had tried to call me to say he was. I told him that when booking the time, I had told the person making the appointment I could only make it for that hour and not earlier nor later. In any case, I checked my phone but found no one had tried to call me that day. 2) Anyway, the rep arranged to come another day the following week. Just to be sure he would come this time, on that morning, I called the company to confirm he would be coming. I was told he was off sick that day. I asked why someone from the company did not inform me. If I had not called them, I would have waited again to no avail. I was told he would be back in two days time when he'd returned back to work 3) Two days later, the rep did called me but he said he could not fix a date yet to see me . He said he would have to contact his secretary and that he'd call me back in a hour's time later in the morning. I did not get a call back from him . 4) A few days later, I called the company to asked what has happened as I was waiting for a call to arrange for the rep to come. Someone did call me later to arrange a new date for the rep to come. 5) On that new date. I called the office again but this time, I was informed it was not the date in the diary but it was another day. I mentioned that I was really disappointed as I had made so many attempts to see the rep to no avail. They indicated to me if I didn't like it, they could just cancelled the appointment date in their diary as if threatening if I did not like it, I could just go away. I thought it was not a good attitude to deal with customers. Begrudgingly, I agreed to see them the following day 6) After thinking over during the night, the following morning, I called the company office to ask them to cancel the appointment visit from their rep as I thought the way they treated me was very poor . I also did not intend to spend thousands of pounds doing business with a company which had not shown themselves to me to be very reliable from my experience. 7) However, I had a call in the afternoon from the rep to say he was outside my house. I told him that I have called his office in the morning to cancel the meeting. He started shouting at me on the phone and said "You're p*ssing me off" or something to that extend. I had thought that was not at all professional. If there is a "Zero Stars" or even Negative "Four Stars" rating for my experience with this company, I would put that. Needless to say, I would never want to use the service of this company.

Have to say that this company is one if the most honest..reliable companies I have ever came across…read more ....They put in a damp proofing course and a new kitchen into my property and the job was first class. ...nothing was to much trouble ....I was delighted with the work that was carried out and I would thoroughly recommend them....excellent customer service and a fantastic job done. ...can't thank them enough. ..

The Thomas Graham plumbing team completed my new boiler installation and the free gas fire…read moremaintenance in one day (as promised) with no additional costs to their very competitive quote. I have to compliment them on the excellent manner in which they went about the work. They were all very courteous, helpful, pleasant and went out of their way to explain the operation of the new system in simple terms. The installation looks very good and they did a first-rate job of cleaning up all of the work areas. The whole exercise from first enquiry (less than 2 weeks ago) to final completion has been carried out in a most professional manner and I would be more than happy to recommend this excellent firm to any other person looking for a new boiler installation. Their service and workmanship was nothing short of awesome. Mrs C R Sankey

Great local plumbing service from first point of contact to payment. Booked in advance, plumber…read moreturned up bang on time and didn't mess about to do 2 small repairs.