Anyone thinking of making a purchase from Snuggle Bugz should think twice. I ordered an item from…read morethem online through Amazon and they shipped the incorrect item. I reported the issue through Amazon and the company sent me to an external website (which is against Amazon policy) to report the issue and expected me to provide all the information all over again. I called the site and the agent told me that I had to provide all the information by email. The agent also made me provide personal information over the phone, which is against Amazon's policy. This company gladly takes the business that Amazon brings in for them, but has chosen to ignore the rules and also will not hesitate to give customers the run around.

Very helpful sales associate and very welcoming. Most of all they're very knowledgeable about their…read moreproducts. I had my baby's stroller from a brand I wasn't really like but I did trust their knowledge and I didn't regret it. Surely I recommend as one shop baby stop. Wish they have a branch in Mississauga.

I dropped off some clothes at this location last week and had an amazing experience. They were very…read morequick at processing all my items and purchased almost everything I brought. The also have a great selection of kid's clothes and accessories, will be back again.

I had a horrible experience at this location (similar to those below). I was told they don't…read morepurchase the item I brought in even though I could clearly see it on their shelves for sale. The manager was extremely rude and unprofessional. This was my first experience going here and it will be my last. I also took a quick browse through the shelves and was shocked to see how high the prices were. Used sleepers for $10?! I could go across the street to Walmart and get them brand new for that price. Will not be back here, that's a guarantee.

Was on hold waiting for a department for 12 minutes. Second call same thing…read more Not deserving my business. I am coming from Toronto to get an item...

I purchased 2 car seats and a stroller base from their website. Never received the items. I spoke…read morewith a lady on the phone who said someone would be in contact with me, in which I never received a phone call from them. Now they are telling me that my money was refunded, however no proof of that on my end, even my credit card company can't find the "refunded" money. I called the store asking for proof of refund and the guy says its an automated service so that can't be provided but he would re-send the email I received after purchasing. SO needless to say there is no proof of a refund and I am probably out over $1000. Save yourself the headache and order from someone else.

I bought an item to be shipped to Hamilton. When I received it, it was not the item I had ordered…read more I called the Brampton location to see if they could send me the item I ordered, but was told that they don't sell that item anymore (yet somehow it was purchasable on their website, and remains so). The woman on the phone was not friendly and lacked customer service skills. I will not be a repeat customer and would advise others to avoid online purchases.

I have no idea why this store is rated so low!! We drove here from Waterloo to test out some…read morestrollers and car seats. The store looks so unassuming but it's so expansive inside! They have all the main strollers and adapters, as well as some lesser-known ones, so you can really try every combination. After pouring over the online research, it really helped to just get in and try the strollers that we were considering. They also have all the baby carriers for you to try before purchasing, and they even have dummy babies that weigh as much as a newborn so you can feel what everything feels like with a baby. We were also pleasantly surprised to see that they carried the cloth diaper brand that we are considering. We were able to open one up and feel it--again just so much more helpful than relying on online reviews/forums. The staff are incredibly knowledgeable and helpful. They even let us set the car seats up in our car to assess if they would fit according to standard--we didn't even know that was a thing, so it's a really good thing we came here. It's a good store for all budgets--not super high end like West Coast Kids, but also much nicer and less chaotic than Babies R Us.

Tried to order online to Alberta the order wouldn't go through with any other item in the cart for…read morefree shipping so we paid for express shipping. Got an email back saying they refused to fulfill the order because they would lose money shipping it out. Then excused their behaviour with it happens all the time.

Anyone thinking of making a purchase from Snuggle Bugz should think twice. I ordered an item from…read morethem online through Amazon and they shipped the incorrect item. I reported the issue through Amazon and the company sent me to an external website (which is against Amazon policy) to report the issue and expected me to provide all the information all over again. I called the site and the agent told me that I had to provide all the information by email. The agent also made me provide personal information over the phone, which is against Amazon's policy. This company gladly takes the business that Amazon brings in for them, but has chosen to ignore the rules and also will not hesitate to give customers the run around.

I love this store. I love their website (they actually keep it up to date), I love their products,…read moreand I love their staff. My only complaint is I wish they had a downtown(ish) Toronto location.

I have just come back from Once Upon a Child and I couldn't be more pleased. I was buying for a…read moregrandchild who will born in 5 months. I could not get over the huge inventory in the store, and also the superior organization of all those baby clothes. Everything is hanging there, filed from new baby to over two or three years and it really made it easy for me to select some cute items. I had no idea if would be so inexpensive, but apparently the clothes are donated by caregivers . They are somewhat used, perhaps, but still in excellent condition. It appeared to me that they might have been overstocked items in popular Canadian clothing stores. I bought six items and it cost me $12.00. Wow!! In this day and age, that's quite a saving. I'd give it a five star rating, at the least!!

I absolutely can't agree more about the Burlington Once Upon A Child being superior than the rest!…read more Toy Alert - - - If you are looing for cool toddler toys that are way over priced at Toys r' Us, like Little People and Mega Block sets, I swear this store gets awesome new toys of this nature EVERY DAY. I bought my daughter a very gently used (new looking) Strawberry Shortcake house, with all the furniture and 2 dolls included, for $7.50. I could hardly believe it, one of the best purchases ever!