I was confused about store policy. I brought in an organized bin of neatly folded clothes. Some…read moreitems still had tags on them. BB rand new. The employee at the counter took my information and said they will go through the items and phone me the same day. They also had my email. I recieved no phone call or email. I returned the next day and they said I have a store credit of $30 dollars. I said I don't want a store credit. I wanted cash back. Employee said if you don't come back the same day you get no cash only store credit. I said I did not receive a call or email. She said at the bottom of the receipt in small print it explains you must return back the same day. This was never explained to me. I said no one contacted me. I told them give me back everything I dropped off. Then she said we will give you cash. What a nightmare.

I came here and found some great board books for my kids and even some clothes with original price…read moretags on it. The used clothes all mostly look new still! The sales associates are so helpful with all of my questions. They are very patient as well. Will definitely return here again! Thank you for all your help!

I purchased 2 car seats and a stroller base from their website. Never received the items. I spoke…read morewith a lady on the phone who said someone would be in contact with me, in which I never received a phone call from them. Now they are telling me that my money was refunded, however no proof of that on my end, even my credit card company can't find the "refunded" money. I called the store asking for proof of refund and the guy says its an automated service so that can't be provided but he would re-send the email I received after purchasing. SO needless to say there is no proof of a refund and I am probably out over $1000. Save yourself the headache and order from someone else.

I bought an item to be shipped to Hamilton. When I received it, it was not the item I had ordered…read more I called the Brampton location to see if they could send me the item I ordered, but was told that they don't sell that item anymore (yet somehow it was purchasable on their website, and remains so). The woman on the phone was not friendly and lacked customer service skills. I will not be a repeat customer and would advise others to avoid online purchases.

I ordered a crib in October of 2025, with estimated shipping arrival by mid-November…read more When it didn't arrive in November, I contacted customer service. It turns out their phone line doesn't actually take calls - it is exclusively a ticket email system. They indicated that the order was a bit behind but would be shipped within a day or two. A month later, in early December, we still hadn't gotten shipping info, so I reached out again. They shared that due to the high volume after Black Friday, our order would be late. Even though our order was placed in mid October! This cycle repeated itself in mid December, late December, and early January - each with promises that it would "ship out in 2 days". It never came, and we cancelled the order. This company is a scam and should be avoided at all costs.

Terrible company to do business with. They have free shipping over $100 apparently so I ordered…read moresomething from them that was less than $100 then added an additional item to my cart to make it over $100 for free shipping . When I was checking out it confirmed no charge for shipping . Then they held on to my products for a week and didn't bother shipping them and sent me an email saying we're not going to ship your items till you pay us an additional $22 for shipping . When I reply to their email that I added an extra item to my card because the website States free shipping over 100 they replied with basically oh well pay the money or we're not shipping your products . Horrible customer service and terrible company to deal with . Stay clear of them they are scam artists

Best furniture store in Mississauga. Highly recommend the service and quality of the products. Wide…read morevariety of furniture selection. Everything can be customised

The best furniture shopping experience I have had in my life and I have done more than my fair…read moreshare of it as I keep updating. The owner Gurmeet helped us with the selection and also did the customer e ordering in a nice way. He gave us really good deals. Will be a regular here. Thank you Gurmeet

We are beyond disappointed in the utter lack of customer service from Forgali / A Room of My Own…read more We ordered a bedroom set for our three year old daughter back in November 2013. Despite being promised a 6-8 week delivery time it took nearly 11 weeks to arrive (February 2014). We had told Forgali / A Room of My Own that we needed the furniture to replace baby furniture that was being passed down to our coming baby but this evidently had zero bearing on their desire to deliver furniture anywhere near the promised delivery date. When we expressed our disappointment, Kathy was dismissive saying that it was only a few weeks late. Informing her that my daughter may need to sleep on a mattress on the floor didn't seem to light a fire under her to speed up the shipment. When the furniture was finally to be delivered, Forgali / A Room of My Own called on a Thursday to tell us that the furniture would be delivered the next day and that they'd call us in the morning to let us know a specific time. My wife rescheduled her entire day on short notice in order to take delivery of the furniture. On the delivery date, the morning came and went without a call from Forgali / A Room of My Own. My wife called them at noon and they unapologetically said that it would be delivered between 4-8pm but that they'd call back later with a firmer time (they never did). When we called them back at 6pm, they revised the delivery time to "probably before 9pm". Eventually they arrived, after being 3-5 weeks late and wasting 13 hours of my wife's time waiting at home all day with two young children and waking up my children with their 9pm delivery. Oh yes, and we paid $150 for this brutal delivery service. I called Forgali / A Room of My Own to complain about this delivery service (or lack thereof) and was told that it wasn't their responsibility and wasn't within their control as they outsourced the delivery to a third-party service. Needless to say, this made me even more livid as we paid Forgali / A Room of My Own and not their third-party service. We asked to be credited for the $150 delivery given the debacle noted above. Kathy said that this wasn't something that she could authorize without speaking to their head office. She told me that head office would call me about it on the following Monday. After following up with Kathy three times over two weeks she finally gave me her head office's response: a resounding "no" to being credited the $150 delivery charge for all of our frustrations. Upon pressing her about the decision Kathy said that it wasn't unusual for them to delivery children's furniture at 9pm, it wasn't unreasonable for my wife to wait around 13 hours for a delivery and that any issues we had with it were beyond the control of Forgali / A Room of My Own. It goes without saying that we will never buy from Forgali / A Room of My Own again and will tell anyone who listens about our ordeals in dealing with this brutal company. I strongly suggest that you go elsewhere for furniture.