Not only are the employees poorly trained on customer service they are very ghetto and rude. They…read morerefuse customers service without explanation and when asked as to why their response is "this is our store" "we could do what we want to do" The manager of this location needs to be fired and all employees need t o be relocated or replaced until they've completed customer service training or get a job where their disgraceful attitude is accepted.

don't waste your time. Employees do not pay attention to detail and have horrible attitudes when…read moreyou ask for a solution on a mistake they made.

Nicole was knowledgeable professional, and courteous, a rarity in customer service lately.read more

What a painless experience! I went online to trade in dollars for peso and scheduled an…read moreappointment on a Friday. On Saturday I got an email stating that my money was ready for pick-up. This location is situated in the mall area of the Shops of North Bridge. There is parking in the 516 N Rush parking facility. Access to the currency exchange is just outside of Nordstrom, across from the Jellycat plushy store. You can access Nordstrom from the parking facility. You have to take the escalator to the top, then go through the store to the mall. The currency exchange itself is a small enclosed area. The young woman, Tricha, who took care of me and The Queen was super nice and very careful when it came to counting out our money. She was great. She explained the exchange rate and carefully told us how much we had requested in pesos and counted it out in a slow manner so we could see each bill being counted out. She also explained the process for us to return any money not spent in Mexico to get back dollars. The exchange rates and service were very good and this will be my go to for exchanging dollars to foreign currency.

This place is good. It's a place where there are currency exchange services to utilize if you need…read morethem.

Went to get currency exchanged. The part-time person working - also the only person working -…read moredidn't know how to so it. They were nice but not trained to do the job that's in their title.

Deserves no stars. Waited 10 min. in line on a Sun. afternoon to do a simple title transaction…read more Nothing complicated. This was 3 hours before closing time. When my turn came I was told....without even looking at my paperwork....that the transaction would take at least 1/2 hour and it would create too big of a wait for other customers, come back tomorrow. I appreciate the concern for everyone's time but what about my own wait to be told that? How about put up a notice you choose not to do certain advertised services at certain times so I don't waste my own time. I went to a location on Chicago Ave. same afternoon and got it done in a very efficient amount of time. Skip this place until they start caring about all their customers. Go to the Chicago Ave. location for professionalism and customer service.

Great, quick service. I was in and out in 5 minutes with 2 city stickers in late afternoon on the…read moreFriday they expired.

I came in here to cash my check after a long day of work around 10pm the lady at the front wasn't…read morereally helpful I've came here before and theirs never been any problems she said she couldn't take my check because it was already signed but I signed it not even 2 minutes ago. She even texted her boss and her boss said they would have to keep the check and I would get my money in the next 7 days?? Mind you I've came here before and it was already signed.. and their was no issues I ended up going to pls which they understood and were nice enough to give me a pass and explain. It sucked that they don't have common courtesy and couldn't understand or help me I ended up waiting 20 minutes for nothing.

I went to buy my car sticker from this exchange. They told me that my Chase debit card wouldn't go…read morethrough to pay for the sticker. It kept declining. They ran it twice. I went to get cash from the ATM, paid cash for my sticker. Later that night, they posted both charges to my Chase bank account anyway. They stole $600+ dollars from me.

Very personable and very helpful. Gave me address to do emissions. Got it done came back to get…read moremy tags fast service. I would recommend getting your services done here.

Customer service excellent they wait for you to help you and ask questions very dependable love themread more

Good evening my tax preparer is Sharon she works at the location of 801 n Kedzie she's a awesome at…read morepreparing my taxes for the past 5 years I wouldn't trade Sharon for anyone At Jackson Hewitt. Sharon gets 10 stars because she's on POINT THANK YOU SHARON

Terrible service along with extremely rude and incompetent staff members…read more I live just down the street and I checked online to make sure of the time they close; it was open til 6PM on this fine Saturday. I walked over and got there around 5:30 to buy a bus pass for the next morning since it would be closed on a Sunday. As I walked in I immediately heard a rude, "Can I help you?" "I'd like to buy a bus pass, please." "No. Sorry, I'm countin' out my drawer right now. We closed." "But the sign says you close at 6PM, and its only 5:30" "I start closin' everythin' down 30 minutes befo' so that I can close at 6 and get the hell outta here. Sorry, no can do..." At this point, I'm angry, cold, and irate at the sight of this woman and I clarify to her, "Instead of saying you close at 6, don't mislead people, and say you close '30 minutes befo' 6' that way I don't have to walk my a** all the way over here." I'll go back there when they learn how to be cordial and speak English.