Had recent pleasure to work with Maria Tello from Rosa's agency- She is professional, experienced and a very kind person. This office has provided stellar service to me for many years. I recommend. read more

I am posting this negative online review of State Farm Insurance for a property damage claim that was GROSSLY MISHANDLED by State Farm. I believe the public should know about my experience with State Farm, its claim's department, claim's adjusters, agent, and remediation company. I am cautioning the public about doing business with State Farm. My mother's State Farm Agent is the located at 4330 S. Lee Street, Suite 300B, Buford, GA 30518. My mother recently experienced a water damage loss at her home and her insurer, State Farm, was contacted to take action as water had soaked most of the indoor carpeting. My mother is 97 years old, home bound, and long-time State Farm customer. She had to walk on wet carpeting for days and was exposed to putrid odors and potential exposure to mold. It is important to point out that this is only the 2nd claim made by her after having made premium payments to State Farm for 31 years! I believe the public needs to know how poorly State Farm handled the claim: That State Farm delayed in returning my many phone calls over several days at the outset of reporting the loss. That State Farm kept passing me around to different departments and agents, apparently unable to handle or process the loss. That State Farm's own remediation company failed to return its calls to take action at my mother's house. This is a remediation company selected by State Farm to act on its behalf for its customers. That the initial State Farm adjuster had an extremely bad attitude, and in fact, HUNG UP THE PHONE ON ME, which is an outrageous display of lack of customer service and moreover, disrespectful conduct exhibited by a State Farm employee. The assignment of a new adjuster unreasonably delayed State Farm's processing the claim and taking action. That State Farm failed to provide my contact phone number to their remediation company, which delayed remediation services by several days (I had provided a specific cell phone number to the State Farm agent and to the claims office). Evidently, State Farm and/or the State Farm Agent failed to forward the correct contact number to the remediation company. Another blunder by State Farm. That State Farm's failure to dispatch the remediation company in a timely manner caused further damages to my mother's property and potentially harmed her health. That the remediation company billed an exorbitant fee for emergency services when, in fact, I had requested remediation services through State Farm several days prior, to no avail. State Farm failed to act promptly. Another blunder by State Farm and erroneous over-billing by the remediation company (the fee was ultimately removed after I complained, without any help being offered by State Farm to assist). Last but not least, State Farm incorrectly (or intentionally) posted the reported claim in their computer system several days after I had contacted the State Farm agent regarding the loss and the urgency to dispatch a remediation company. I am of the opinion that this act was intentional so that State Farm could "cover its tracks" in failing to act promptly on the earlier date the claim was reported by me to the State Farm agent. read more

KC Nguyen is our agent at the Rosa Martinez State Farm office. KC is very helpful and will always call or text back in a very timely manner. She is very nice and friendly. KC is great agent for our family. read more

The State Farm agent provided excellent customer service, and I am highly satisfied with their assistant.

KC Nguyen was amazing m and so helpful and available whenever i needed her. i had to swap out cars due to a credit app being cancelled and she was so fast about updating my vin and getting me all the proper information. this is my first time getting insurance and it was SO easy. read more

This place is filled with knowledgeable staff on more than just car and home insurance. I got my life insurance there and got a quote for heath insurance and they helped me through everything! I recommend them to all my family and friends. read more

Ladies working on this agency are so professional and they take care of every customer and theirs families.

Probably best customer service I have ever received from an insurance agency. The account specialist did an astounding job providing me with all the information I needed. Very thorough. Keep up the great work! read more

KC has been really responsive to our questions and she seems honest about her recommendations regarding our auto and home insurance policy. She tried to get to know us and our situation to best help us get the policy we need at an affordable rate. read more

KC Nguyen was very nice in the beginning but for some reason today she was absolutely rude because I had called my old State Farm Agent Darryl and Leslie Brooks about a auto policy that was in termination status because of another driver added on with a ticket that she previously emailed me about that said the policy would only go up about $40 then lastly I found out it terminated and had to go back to Allstate with a larger fee because I switched. She was nice in past but spoke to me very inappropriately and rude definitely not recommending this location for any future or dither business. I had emails from her stating policy would increase after it went through underwriting with ticket for other driver however it's no reason to be rude because you lost a client and talk nasty to people. People are FAKe nice as long as you're Spending Money and next thing they show their true colors!!!!!!!!! As long as she has been scouting clients she's nice called me repeatedly for 6 months to convert me from Allstate then acted very rude after I went back because State Farm couldn't honor their word. read more

It a great agents that I ever had then other company.. State Farm where ever you goes is always with you.....

I called this office right after I was in a serious car accident and thankfully Rosa herself answered. She was very helpful!!!! Her office also follows up with me every few months! They're the best read more

My whole family and I are buying insurance with Rosa Martinez Agency for years. Their customer service is outstanding, specially KC Nguyen, the agency's associate, has been helping us to get great deals for our autos, home, and health insurance. Kc is very attentive, caring and willing to answer every questions we may have. I would highly recommend Kc, as well as Rosa Martinez, and her office associates to anyone who want to get great deals and awesome customer service. I guarantee that they will find anyway to lower your bills. We are totally satisfied with this agency. read more

If there was a way I could give this office a lower rating than 1 star, I would. Where do I start? We were continuously lied to about what was covered under our policy by this office when we filed a claim involving our home insurance policy. We were told to claim this and claim and that and ended up spending hours working on paperwork when someone broke into our vehicle. The corporate State Farm office then denied our claim telling us that the Buford office did not know what they were talking about. We ended not being able to get any money from State Farm and were out that amount to the tune of $3,000! We were basically given the run-around by the company because they didn't want to pay. I am convinced everyone at this Buford office wasn't given more than a day of training before they were put to work. State Farm has to be the dumbest, most incompetent bunch of fools on this planet and I am not the only one who thinks this. Just check out the BBB. Don't walk...RUN from this company. We have already moved all our accounts to Allstate and will not be dealing with them again. read more