1. Rose Maina, APN - NTX Lung & Sleep

    1. Rose Maina, APN - NTX Lung & Sleep

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    Burleson, TX

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    Rose Maina, APN - NTX Lung & Sleep

    5.0 (1 review)

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    3 years ago

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    TotalCare Family Medicine - Fort Worth - Front Lobby

    TotalCare Family Medicine - Fort Worth

    2.6(62 reviews)
    7.1 miWedgwood
    Family-owned & operated
    Walk-ins welcome

    PATHETIC!! Advertises as 24/7, but is actually not - closed at 8pm. In a great location but SAD…read morethat the sign even says 24/7

    I'm in my mid -50's and made an appointment to come in to talk about my testosterone levels and see…read moreif I might eventually be a candidate for testosterone supplements. This ended up becoming the most unprofessional experience i've ever had a medical office. After an extensive wait (40 minutes out front, 30 minutes the back ), I finally had a visit from "Ms. Kelly." She proceeded to give me a hard time about not having had a regular check up in a few years. She then asked me an extensive lists of hobbies and was dismayed that I was not into any of the ones she listed. She acted like I was being a difficult, sulky child when i was there to talk about testosterone. Finally, she showed me pictures of her horses instead. She asked me only one question about what indicators might have caused me to make the appointment - and my answer was one that should have lead to more questions. She asked no more questions but instead directed the assistant to start finding codes to use for insurance lab billing. I had not agreed to the labs yet. After I was literally bullied into getting the lab work without being convinced about whether it was necessary, I went for my blood draw. It was a difficult blood draw and I was still trying to recover from the disturbing visit that I had just experienced. They called a week later and .... the testosterone test was never done ! The lab never did it. ! I gave 4 vials of blood , and the item that was supposed to be tested was not tested. No results. They are trying to talk me back into doing another one since they literally DID NOT TEST the item for which I had my blood drawn. Icing on the cake. Lost a day of my life, got bullied and laughed at by Dr/Ms. Kelly , got no additional info about whether. might be a testosterone candidate , and then they didn't test the blood I had drawn. Complete fail on their part during every step of the process.

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    TotalCare Family Medicine - Fort Worth - Patient Room

    Patient Room

    TotalCare Family Medicine - Fort Worth - Hallway

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    Hallway

    Burleson Old Town Medical Center

    Burleson Old Town Medical Center

    3.3(8 reviews)
    2.9 mi

    Nice looking building and offices, but the environment could be better…read more The lady that draws blood is awesome at her job!

    I waited for 3 weeks to be a new patient and was rejected in less than 15 minutes with no…read moresympathy... When I called to schedule the appointment, the receptionist hurried the conversation with little interest so that it lasted for less than 5 minutes. I let her know I was using the medical savings plan, Multiplan (ValuePoint), not insurance, which she knew in a general sense. Nothing about the fact that the clinic would not accept it was mentioned. I had to find that out 3 weeks later on the day of my appointment... I entered the clinic and turned in my new patient paperwork, having already filled it out and printed it ahead of time. In the beginning, the receptionist (another woman) was cordial and friendly, but once I informed her that I used Multiplan, and how the billing process was explained to me, her mood shifted. I provided her with a phone number to call for clarification, but instead, she left the front desk and spoke with a billing specialist in the back. When she returned, she sternly notified me that they would not be participating in the program, because they only accept Multiplan *insurance*, and what I had was the discount plan. Concerned that I hadn't explained it correctly, and that this was perhaps the reason I was being refused (this clinic had been the first one named on the approved list of providers I was given by Multiplan), I had a representative on the phone and asked the receptionist if she would be comfortable speaking with them. She looked at me with a vexed expression and repeated herself in a slow, and condescending manner, adding that "[they] don't have the staffing to sit on the phone all day and enter the individual codes for each of my visits." My worst fear had come true. I felt that because I wasn't using insurance, but instead a medical savings plan, I would be treated like someone who was too poor to receive their services. Lastly, when I chose to cancel the appointment, there was no sympathy or at least a professional courtesy remark like "we apologize for any inconvenience this has caused", "we wish we could help", or even "thank you for considering us." I walked away and that was it, after 3 weeks of waiting... The only type of consideration I received was from the Multiplan representative who was *still* on the line for me, waiting patiently... Generally speaking, people working at the front desk of a facility represent the integrity of the institute and the professionals they work with. This was a sorely disappointing experience that I wasted a lot of time on. My patience was met with a curt disservice. The women working at the front desk of BOTMC gave me the worst impression. I was looking forward to meeting the nurse practitioner and visiting the clinic for nearly a month. It's already difficult finding a place and then setting up an appointment. The worst that could happen is being treated with little care. P.S. Even the phone service representative who handles their calls whenever they're on a lunch break was rude.

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    Burleson Old Town Medical Center
    Burleson Old Town Medical Center
    Burleson Old Town Medical Center

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    William A Thomas, D.O

    William A Thomas, D.O

    5.0(1 review)
    3.1 mi

    My family and I go to Dr Thomas as our Primary care Doctor. I recommend anyone in the Johnson…read moreCounty area that is looking for a Primary care doctor to try out Dr Thomas. His staff are always nice and polite and I've never had an issue with a snobby or rude nurse there. On top of that, Dr. Thomas is really nice and he actually listens to all your questions and concerns and he answers everything and even goes out of his way to help you. Also the other doctor in his building, Dr. Shama, she is also very nice and would recommend her as well.

    From the owner: Wilshire Family Medicine provides family healthcare services in Burleson, TX. Our doctors and…read morefamily physician are proud to see patients from across Johnson County, TX and surrounding areas. Wilshire Family Medicine served as an independently owned family practice for many years. We joined Huguley Medical Associates in June 2009 and continue our commitment to compassionate, caring patient care and family medical services. As part of the Huguley Medical Associates network, we provide our patients with high quality care. At our medical office you can be sure you will receive personal, dedicated services from the same doctor each visit. We do not have PAs, nurse practitioners or fill-in doctors. You will always been seen by either Dr. Thomas and Dr. Shama. This ensures you receive consistent, personalized medical care. Our office treats a variety of conditions and provides preventive medical care to patients of all ages. Our services include:full serve family practice care.

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    William A Thomas, D.O
    William A Thomas, D.O
    William A Thomas, D.O

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    Rose Maina, APN - NTX Lung & Sleep - nursepractitioner - Updated July 2026

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