Service was great. Staff was friendly. Got my dress hemmed for formals and they got it done within…read morethe week. Very nice people to talk to and work with. They charge $35/hr of labor a bit pricey compared to tailors in my hometown. Would've liked it if they called to tell me my dress was ready instead of me having to call and check. Would use again!

The owner (or the guy running the shop) is very nice and personable and it seems like he aims to…read moreplease, but the last time i went to get my pants hemmed will be the last time i go. not only are they more expensive than local competitors, but when i went to pick up the pants on the agreed-upon date, the other older gentleman also there helping could not find them for anything. finally the guy running the shop came to help and said that they were placed in the wrong spot. so all he'd done thus far was taken out the seams and they were absolutely not ready. i asked for them back and will be taking them to my regular tailor. i'm sure there are more terrible places than this place, but the quality has been pretty hit or miss and i'd rather just not deal with it. if i make time in my schedule to give my business to a place, i want to know that i'm going to get what i'm expecting and paying for.

On November 12, 2005, I dropped off my winter jacket for repair of the liner and had to pay $60.00…read morein advance for the work that she said would take about a week. After ten days, I texted Stitch Dr. asking the new estimated pickup date. She did not reply. On December 3 she responded to my call, telling me that she had been in Richmond, and that her workspace had no heat and she could not work there. I gave her another 43 days to resolve her difficulties, and then called her phone number on January 15th, 16th, and 21st, each time leaving a voicemail asking that she facilitate my picking up my jacket, repaired or not. She did not reply to any of my calls. With severe weather conditions approaching, I decided to go to her shop unannounced to retrieve my winter jacket. I found the door locked, and no lights on. On my way out, her landlord was in the parking lot, and I asked if they knew of any reason Stitch Dr. might be unable to communicate. I told them the story of these delays and her failure to communicate, and after providing them with a detailed description of the jacket, the liner, and even an Italian Lira note sewn into the liner, they escorted me to her shop where I spotted the leather of my unrepaired property on the bottom of a tall pile of garments stacked in a chair, not even hung up as would be proper and expected. I retrieved my property just in time for the approaching Winter storm. Her landlord said there had never been a problem with the heat in the building. She still has the $60.00 I paid her. After 72 days of waiting for her to answer calls and texts, I mailed her a synopsis of this debacle and a stamped, self-addressed envelope so she could effortlessly send my $60.00 to me. 35 days later, she has not responded.

Find another seamstress!!!! Dropped of 20 pairs of cargo…read morepants to be hemmed on 2-10-2026 was told it would take a week or two. Contacted Amy Henley on 02-25-2026, 03-12-2026, and 03-18-2026, no responce to calls or text. Had to reach out to another tenant in the building to find out when she would be there. Went and retrieved my items on 03-18-2026, none had been done, was NOT offered a refund on the $300 I paid her. She just asked me to leave them there so she could finished them, she hadnt even started them in over a month!!! WOW!!!!

If I could give this place negative stars I would. I took my wedding dress to this place to be…read moresimply taken in. That took a month, and when I came back it was still too big. The woman there argued with me about how much she took it in, but offered to have it done that day. I came back 2 hours later to pick up my dress, and it still was not taken in how it needed to be. When I expressed this, she told me I was "being ridiculous and she had no time." When I reminded her that I was a paying customer and that I would take my business elsewhere, she said "Good, I hope you do." I left the store in tears - I have never experienced such TERRIBLE service in my entire life. You don't get to tell someone they're being ridiculous when they've trusted you with a very important and expensive article of clothing. Do not take anything to this business.

The owner (or the guy running the shop) is very nice and personable and it seems like he aims to…read moreplease, but the last time i went to get my pants hemmed will be the last time i go. not only are they more expensive than local competitors, but when i went to pick up the pants on the agreed-upon date, the other older gentleman also there helping could not find them for anything. finally the guy running the shop came to help and said that they were placed in the wrong spot. so all he'd done thus far was taken out the seams and they were absolutely not ready. i asked for them back and will be taking them to my regular tailor. i'm sure there are more terrible places than this place, but the quality has been pretty hit or miss and i'd rather just not deal with it. if i make time in my schedule to give my business to a place, i want to know that i'm going to get what i'm expecting and paying for.

Unresponsive owner with horrible communication! I felt like I am begging for a time to come. Even…read moreafter days of texting, I still didn't get any availability for an appointment. Looking elsewhere!

After going to another alteration service in the area and not having a pleasant experience, this…read morealteration service was referred to me by eight people when I told them what happened at the first place. I wish I had asked for their help sooner. Tran"s did an awesome job and I will be going there for all of my alteration services in this area. Thank you so much!

On some simple sewing she did an excellent job, quickly, for a very reasonable price.read more

Gail is a very nice person, and does great work for very reasonable prices. Have used her 5-6 times…read moreand pleased each time.