These people were so kind. I had a lot of pressure on me & of course my family wanted me to screw…read moreeverything up. The guys there guided me through the process & went out of their way to make sure that anything I needed to prove that I had my father's memorial was absolutely the case. They were so understanding!!

They really made a difficult task bearable. Chris Meseke took the time to explain everything to my…read moremom and me. If you are local, Gross is the only one that doesn't transport the body out to another city or location to do the actual cremation. You can get on a payment plan with no interest.

My parents bought two plots at Rest Hills Cemetery in 1968. My father died 10/31/2015 and Rest…read moreHills could find no record of their purchase. My grieving mother escorted our assigned funeral director on the grounds and pointed directly to their plots. Still they could locate no proof of ownership. Thankfully my father kept meticulous records himself and we found all the original paperwork from 1968 proving ownership. Wouldn't you know it, all the sudden Griffin Leggett miraculously located their copy of the records corroborating that we did indeed have the exact two plots my mother pointed out conveniently obviating our need to purchase two more plots all over again for my parents. How lucky was that? My parents had excellent burial insurance on which they had been paying premiums since 1968 which was purchased through what is now Roller Drummond Funeral Home. Roller Drummond and Griffin Leggett have a mutual reciprocity arrangement whereby they honor each other's insurance. Having no experience with burying a parent or anyone else for that matter we were having difficulty understanding some of the service charges being imputed on us by Griffin Leggett while the language in the Roller Drummond contract (an original contract in our possession from 1968 signed by Mr. Drummond himself) seemed to specify they were already being covered by our burial policy. The funeral director displayed little interest in entertaining our questions to explain the policy and said "We aren't even making any money on this since it's Roller's policy and we'll never do this again". That is an actual quote from Griffin Leggett's employee. We were not being obstinate or argumentative we were just having trouble discerning if what we were being told comported with our understanding of the language in the contract my parents had in hand. Because of the funeral director's disinterest in educating us on our policy I asked if I could speak to a Roller Drummond employee for thorough clarity. The funeral director said "Sure" and directed me to sit at the receptionist's desk in the front lobby to make my call. I asked him if there was not a more appropriately private place anywhere else in their building from where I could call and he said "No". As I was talking to Roller Drummond's representative Griffin Leggett customers entered the front lobby and approached me thinking I was the receptionist and lacked understanding as to why I would not get off my phone call to tend to them even after I said I'm not the receptionist. Putting me and these newly arrived customers in this situation was inexcusable behavior by the funeral director. Please remember this is within 48 hours of my father's unexpected death. We were not emotionally prepared to deal with much of anything let alone callous behavior from people whose business it is to assist in these situations. I can only guess the people who walked in thinking I was a poor example of a receptionist were probably in a similar condition. We were told that due to his service in the Air National Guard my father would receive a plaque from the Guard that would be placed at the foot of his grave and that Griffin Leggett would take care of submitting the paperwork and getting the plaque installed. That was never done. Four months after Griffin Leggett buried my father they mailed him an invitation to a free lunch and seminar to discuss his funeral plans. My mother was thrilled to receive such a friendly reminder of her husband's death from the people who should have known better. It has now been two years and three months since my father's funeral. I would not have bothered to bring all this up in a review now until Ms. Mary Gayden from Griffin Leggett called me out of the blue last week and asked if I would mind coming in so she could review how Griffin Leggett performed in handling our funeral so she could close out the paperwork on my father's file. I agreed to meet and we set the appointment for today (1/11/2018) at 3 p.m. Ms. Gayden called me again this morning to confirm our appointment and I affirmed. My mother and I were on time and waited in the lobby where I felt like sitting in the receptionist's chair just for old time's sake. We waited 27 minutes where Ms. Gayden never showed up. Then we left. While the location is extremely convenient to us being literally at the front gate of my father's and what will be my mother's final resting place, we will have future services conducted at Roller Drummond's location. I will never willingly deal with these people at Griffin Leggett Rest Hills again.

My family and myself used Rest Hills Funeral home when our grandmother went to live with Jesus. We…read morewere very skeptical on using Rest Hills Funeral due to reading some of the reviews online first. We decided to come down and talk with a lady named Brenda, the funeral director with Rest Hills. The very first thing I noticed was how respectful and caring she was, even though they looked busy at the time of my arrival, she insured me that, there were no rush and I could take my time on making all the arrangements needed. I have been in many funeral homes over the years and have never had the experience that I had when I chose to walk into Rest Hills Funeral home. I was very impressed with the way they greeted me when I first walked in. Everyone that has lost a loved one especially the caring and loving person like my grandmother, the person who raised me. I did not want to think about anything, let alone my grandmothers funeral arrangement and they definitely saw it. Overall I was very satisfied with choosing Rest Hills Funeral home and will definitely recommend to anyone.

Roller-McNutt handled our funeral beautifully and Larry Grubb did a beautiful job at Mary Melton's…read morefuneral. And this was an unusual funeral. We were from out of town, but came here because it was Mary's hometown and she would be buried here. Mary had severe mental issues, so she didn't have a lot of close friends. I am her cousin, and have been her guardian for 3 years, but her amazing caregivers were the people who really knew her well. So basically we were giving a funeral for a lot of people that I didn't know. They let me come in and handle things the way I chose to - more informally, because Mary was anything but formal, and they were respectful and loving and kind with every aspect. Many people from our family have had funerals at Roller and even though my memories of being there are sad, they handled everything with dignity, grace and respect for the family! Thank you, Roller, for making a difficult time as smooth and easy as possible. You are greatly appreciated!

I called to check on pricing and funeral plans and the people I spoke to were VERY rude and treated…read moreme very poorly on the phone. Kim was brisk, hateful, and did not seem to care at all in this very trying time for me and my family. I should have checked these reviews before I ever contacted them because they sound like truly horrible people! Don't use these people unless you want to be treated like dirt.

Smith Family Funeral Home done an amazing job with my grandmothers funeral! Zayne & Jerri Lynn are…read moreamazing people with huge hearts! They went above and beyond to do everything just how we wanted and when we wanted even though they were so busy the week of my grandma's passing they still worked us in and got stuff done. If we could rate them 15 stars we would. We'll never use another funeral home for our loved ones. They were amazing!

Chrissy and the team were amazing. My father's service was everything we asked for and some. They…read morewere very honorable and professional. They made everything easy as it could be.

I cannot speak more highly of my experience with Mandy at Smiths. My son passed away fairly…read moreabruptly and thankfully, this was my first personal experience having to handle a funeral. I didn't know what to expect. I had heard horror stories of upselling, and even pressure sales at such a vulnerable time in folks lives. Mandy NEVER did that at all!! She was EXTREMELY gracious and pleasant. She was caring as she guided me through the process and helped answer questions and concerns I didn't even know I had. Never once did I feel pressured or pushed. Mandy herself has been so very helpful and gracious. Our funeral is this weekend, and thanks to Mandy and Smiths funeral home, I have been able to just mourn and not stress the process. Forever grateful!

smith Little Rock Funeral Home did a wonderful job during a difficult time. They answer the phone…read more24 hours a day., and this came in helpful when we had difficulty getting a sound track for a vocal solo to download. Christina who facilitated the funeral arrangements did a fantastic job, giving great attention to detail and accommodating my MANY wishes. Tom, our funeral director, showed professional courtesy and compassion toward our family. Overall, I believe Smith handled all the arrangements beautifully. Thank you.