Great new salon right in the CBD…read more I had a manicure here before attending an awards night, and they did a great job. Efficient, professional and friendly. I'll definitely be back next time I'm in town.

I great little spot hidden away on top of the hairdressers. Good mani pedi without breaking the…read morebank. Will be back.

Went here for the first time today to get a sky blue shellac (for the Sydney FC semi-final this…read moreevening) and was pleasantly surprised at the excellent job and the cheap price. It was really busy but I got straight in and didn't have to wait. The girl was very nice and really get a great job.

Quick, affordable, clean service, they can always fit you in and do a good job of mani, pedi and…read moreshellac. I think these ladies work really hard and do a good job - no complaints here!

Worst place to get your nails done. My cuticles were snipped off too much to cause a pool of blood…read moreon my nail bed. The girl transferred my blood to the bottle of product too. Really unhygienic with no proper hygiene practices in sight

We bought a voucher and unfortunately we had a medical condition which wouldn't allow us to get the…read moremassage. The Groupon expired on 11 march and we called on the 12 th to ask if we could pay a surcharge or something and they wouldn't hear of it . They said ' oh well!' ( she couldn't speak English to crown it all) $100 down the drain. I stress stay away from their business at all costs !!

I went there for a so-called 3hr pamper massage package with Groupon. It included a full body…read moremassage, facial and mask plus express manicure. Mask was poorly done as it dripped down my neck, I told the woman responsible for serving me and all she says is don't touch it (it also got in my hair in various places which she tried to remove when the mask was finished, however I still walked out with lots of gooey mask in my roots around my face and in my ears). Massage was rushed. I had my first "manicure" experience here at the end. The polish was smudged on my finger tips from the woman using her nails to get rid of the excess polish from where she painted and missed. She also did no shaping at all. The steaming part of the face was supposed to be ten mins, I was lying there for twenty ( there was a clock on the wall). I went with my boyfriend, and as we entered they told us to be quiet as there were other customers near by. Fair enough except throughout the whole experience I could hear the other customer talking loudly which ruined the experience for us. Staff were constantly walking in and out of the room and leaving the door open which did not help with me lying right next to it. Out of all the massages I have been to from Groupon this has got to be the absolute worst.

The very best place in West Ryde . The girls are hardworking ,polite and friendly …read more They are always busy & they do a great job and attention to detial is fantastic. I have been going there for the last 2 years and will continue to go there . A small business with great results. LOVE IT. Tina

Having had five or six Shellac manicures, I am beginning to think of myself as a bit of an expert…read moreon the subject. I went in here in the afternoon for my most recent Shellac manicure and the shop was quiet and the employees friendly. However, the manicure itself was far below par. To begin with, they don't have the standard selection of OPI/CND shellac colours so you'll be picking mostly from no-name brands. I'm not usually a label whore but in regular non-Shellac nail polish experience I've found OPI to be a superior formulation for application and appearance. I eventually opted for an off-label hue so it remains to be seen whether the knock off Shellac polishes wear differently. In removing my prior Shellac, they proceeded with the tinfoil wraps that give your fingertips an acid bath. I've seen this at every place so far, so although I wouldn't do it myself when I return home and do my own nails again, I accept it as part of the process. It is also standard for them to file a bit of the top layers of existing Shellac off before the acetone soak, but since it only files away polish, I never objected before. This time, my manicurist only halfheartedly peeled off the polish with the metallic push tool and spent more time going at it AGAIN after the acetone with the file. DIRECTLY ON MY NAIL. I was too afraid of retribution to speak up but it was not acceptable. I've had people push it all off entirely with the tool, so I know it can be done with patience. I've also had one manicure where the employee put the wraps back on to let it soak longer - I preferred that to directly filing away my raw nail. She also made a poor show of most of the other elements of the manicure. She brought out the tools on top of the standard sealed packet but it wasn't sealed, and I got to thinking it might never have been sealed either - still could have been sterilized but maybe not. I realized then it's psychologically calming to see them at least pretend to open the supposedly clean packet. There was also feigned cuticle pushback, feigned cleaning out under the nail, she skipped cuticle cream entirely, feigned cuticle trimming, and feigned the brief hand and lower forearm massage, applying lotion before asking me to go back and wash my hands prior to polish, which is backwards to most places' order of operations. She also rushed me through the curing process a bit and I discovered a small amount of my previous polish STILL remaining in one corner of a nail - sloppy. I've given two stars because the store was relatively clean, the services were fairly priced, it's in a good location with plenty of mall parking, and in the end, the manicure itself was decent. I have no bubbling (yet), the polish appears relatively consistent in coloring/density/coats, and she got it closer to my cuticles than most without getting it on my skin.

Beyond disappointing. I went in there with my little girl for a fun mother/daughter activity. They…read morewere incredibly rude and rushed us out (I could understand if it was busy but it was the opposite, super quiet). The mani/pedi was of terrible quality with the shape of my nails different from one fingers to the other (also started chipping the next day). I'm leaving this review less because of the mani/pedi itself and more because of the rude and unkind customer service. Won't be going back and won't be recommending.

I have been to this beauty salon many times. They have quite a few branches, the staff there are…read moresuper friendly and professional. The west Ryde branch has old European style designed, more like friends catch up venue. I love the music they playing all the time, quiet soothing and calm. I was there for Ultherapy (skin tightening) not like other salons will also try sell me do Botox and surgical lifting all sorts of procedures. Serendipity has tried to give most appropriate & cost effective solutions. To me, this is the best beauty salon I have been to for the past 10 years.