02/12/2025 In the evening when I arrived to meet with my family to shop. Immediately I felt unwelcome and uncomfortable as I approached my mother and older sister were already in line. The man at the register seemed to be saying something into his radio/earpiece. Not only that man at the register but it seemed the Security Guard (I'm guessing) who was at the self-checkout seemed to be giggling about something. Now I wish it was just me but I was having a pretty good day and it felt as if I was being avoided. The man at the register left and let a young woman take over. Seeing as I got there a little late to meet up with them to shop. We had gotten out of line to continue to look around the store to leave together. Moments after we got back in line the SG notified everyone that if we had left than X items we could go to self-checkout. Seeing as we did we went ahead and moved. The same thing happens the SG was laughing and seemed to be talking into the radio/earpiece and called over the Young woman to take over at the self-checkout. I confided in my sister and mother about it, they agreed that something was strange. So it was not just me imagining it. Needless to say, it was a horrible experience. The young woman was kind and I appreciated her kindness. read more

The store is always a mess and there are barely any workers. the workers aren't treated fairly and the managers are now where to be found. the manager named chris is a horrible excuse for a leader when he can't lead himself. he doesn't help around and will take hour long lunches while the workers are doing the hard work. there needs to be serious changes since the "manager" isn't doing his job. these workers deserve better read more

this is for all their stores... if you try to return something, especially if it's after the 30 days, even with the receipt, they will most likely make you not only show your ID or give your name but they'll make you allow them to put your Driver's license or identification number in their computer system, where it can be saved and later hacked as an attempt to steal your identity. Yeah I'm making an assumption because IT IS SO COMMON THAT EVEN "SECURE" GOVERNMENTAL SYSTEMS GET HACKED! And then it's not their problem when other people's lives are basically ruined by at least scammers, if not full on identity theft. AND MULTI-MILLION DOLLAR CORPORATIONS THINK THEY CAN CALL ALL THE SHOTS WHILE ABUSING THEIR CUSTOMERS AND EMPLOYEES AND NOT TAKING CARE OF JUST PROVIDING GOOD PRODUCTS AND GOOD CUSTOMER SERVICE AT A GOOD PRICE WHILE TREATING THEIR EMPLOYEES HOW THEY WANT TO BE TREATED so the corporate big wigs will be set for LIFE (unlike most of their employeea) or at least be able to look themselves in the mirror and know they're not crappy people who just use others for what they do to (seemingly) advance themselves. They've basically assumed that (we all) I'm a thief or a liar or that someone is scamming them somehow by trying to return a brand new (with tags) 25 DOLLAR pair of sneakers that were never worn after tried on and attempted to be worn around the store with them hooked together still, so I'm good; I don't need to shop at Ross Dress for Less, ever again anywhere. That's their corporate policy everywhere. So that's my policy everywhere too. & they're unintentionally or intentionally part of trying to force everything to have digital records, which will lead to the mark or you can't buy or sell. Even back to the people for the same price and same condition lol. No thanks. I'm good. I'd rather give them away to someone who will love them and won't feel guilty, unlike me. Over a $25 pair of sneakers they should have been able to easily resell. read more

if I could put no stars, I would. Idaho Falls, Idaho THIS IS FOR DELTON "THE MANAGER" AND A Female CO WORKER! We just left Idaho Falls Idaho Ross walking out at 10:02 PM. on June 23,2023. Your manager DELTON would not let us purchase anything because we did not come to the register by 10 PM and it's 10:02pm. Delton the manager and female co worker were so RUDE!! she saying idk why you're so upset he made announcements! Well we heard only 1 and walked to the register obviously by 10. He sent 5 customers out with NO PURCHASES ALOUD. HE LOST MONEY FOR YOUR COMPANY! Lots of money! He made it well know "well I'm the manager"!!! This is a Ross I shop at weekly.And many many many years! I pay his wages by shopping there. NEVER HAVE I EVER BEEN TREATED SO RUDE AND UNPROFESSIONAL!!!!I They need fired!! You just lost lots of sales from 5 or more customers! And my purchase was at least $100! I will be posting this EVERYWHERE!! read more

My friend and I entered the Ross dress for less store in idaho Falls at 9:50 not realizing that they closed at 10 o'clock. We heard one announcement over the loudspeaker and headed to the front of the store. The store employees were waiting for us and said sorry we can't help you anymore. You're going to have to leave and come back tomorrow. They would not let us check out nor buy anything that we were going to purchase. It was barely 10 o'clock. We have been shopping at this Ross dress for less for around eight years and have never been treated so badly I am apalled by the way the manager Delton treated us. There was also another girl that said to us and I quote "well if you heard the announcement over the speaker, then why are you upset". Your customer service sucks here we have spent so much money over the years and will probably not be walking back into that store again to purchase anything!!!!! Your manager needs to be fired. He is ignorant and rude. Plus there was five other people that they would not check out also so they lost money for your company. And because of this experience, it will be a fat chance in hell till I shop there again! Test? Yeah, me they've never been rude there. read more

Pretty disorganized and cramped, but it's worth it for the price. Sometimes you have to dig a little.

Horrible!!! Not even 1 star. Just a reminder why I don't go into Ross in Idaho Falls. I was greeted with the "we close at 10pm, it was 857pm. Then like hearding cows, a loud, stern, unfriendly voice would come over the intercom remind of the time, how long til closing & threatening no sales would be accepted after 10pm, regardless if you were in line or not. I wasn't greeted as I was being checked out. And EVERYTHING was crammed into one bag, tearing as I double bagged it. Yes, I get the short handedness- no excuse for sub par customer service & being herded like a cow. Moooooo read more

I've been here several times, a few for myself, and one with a friend of mine. The prices are exceptional, you can buy a nice dress for less than $20, and if you need a whole new look for a new job or semester at school, you can get everything you need for super cheap. The best part about this store is that they allow opposite gender in either dressing room. This option is great for moms with kids, spouses helping each other with sizing, or for that transvestite friend that doesn't know how to size himself and doesn't know what's good on him yet. Seriously, the last one was my situation a little while ago. It was great to be able to go into his dressing room with him to give him a hand with zipping up, or helping him out of stuff that was too tight. Overall, I've never had a bad experience here, the staff are friendly and knowledgeable of their merchandise. I would definitely recommend to friends. read more

The manager at the location is a rock star!! Excellent customer service! Thanks for all your help!

This place is ripped to shreds and the customers are ugly. But I was there, but I'm not ugly, I assure you. My mom says I'm beautiful no matter what anyone else says. My sister took me here so she could by cheap gifts for people she for some reason feels she needed to get something for Christmas, but aren't good enough to get something worthwhile for. I got a pair of 20 dollar shoes made by Polo Association and on the label it said "We are not affiliated with Ralph Lauren's Polo" So Obviously a really classy brand. If you don't mind sifting you can find some good stuff for cheap, but it's not a fun experience. read more

Do not go here on a Saturday. They are packed with people and the shoes and clothes are all over the floors, not sure what the customers here are doing. Go on a Monday and the store is back to normal. The workers make it seem like you are inconveniencing them when you have to check out or actually make them do your job. The worst worker here is actually one of the general managers! Other than that I love Ross because I can always find good deal. read more

I've had a horrible experience at this Ross! Employees here are very rude. I've had more than one bad experience with a particular one, I believe her name was Catrina...? Carina..? I don't remember exactly. But she was very rude in front of customers, swearing in front of us and making us feel very unwanted in the store. I was appalled by her behavior! I would never have someone like this working for my company. I will not be returning and neither will the 2 others moms that I was with. I have 2 young kids and do not care to have them in that environment. I also do not want to feel like I am burdening an employee when I am simply just doing my shopping. I pray that someone from management sees this and has a serious talk with this girl. read more