Make sure you open and sleep on your mattress right away. I opened mine slightly over the 100 days(because I didnt have a place for my old mattress yet) and slept on it for a week, only to realize my new $3,300 purple premium hybrid firm version of the "softest version" is way too hard on my hips and back. I'm 53 with orthopedic problems so really needed to exchange it with the softest version. I was told to try it for 30 days, so did, and they won't exchange it for less than $1,700. I'm so sad and my body hurts. read more

Terrible and unprofessional. We ordered a kitchen set at around 4000 dollars in January. We were told it was a 4-6 week backorder. We could deal with that. It is now past mid-June and nothing. In fact, these people haven't reached out to me ONE time with a status update. And the 4 times I've called, I've heard the exact same thing. "It should be there the 1st week of April.....oh" (this was in may). A half-hearted apology followed with a promise to reach out and get an updated delivery time....none of which happened. It's obvious these people couldn't care less if you get your furniture after the initial sale. I've never experienced a business so bad. Will never be coming back. Buyer beware. Steer clear of this place! read more

Ordered several pieces of furniture in July. Short story, it is now mid October and still no furniture. The long story: A month after I ordered I finally got a delivery scheduled for a week later. At that time I thought fine, it takes time to get furniture. Day of delivery I get a call that the truck was in an accident and all furniture was destroyed. Things happen and that is totally fine. They say it will take a little bit to get things back in order because everything is now messed up for them. One item was the last of its kind in there store so that piece could not be replaced. No trying to make the inconvenience any more palatable, but whatever I understand the situation. End of the call They will call me when they have everything figured out. I got no such call and a week later I called and nothing had been on order. Annoying but still not pissed yet. Got everything ordered. A month later I got no call giving me a delivery day. I called and apparently all my furniture was in and waiting for delivery, slightly more annoyed. Got a delivery date for 2 weeks later. Day before delivery they said they would call and give me a delivery time. Got no such call. Day of delivery they called at 3 and said the delivery will be between 5-7.... crappy and even more annoyed but w/e. Apparently they arrived at 7:30 wanting to deliver. I said they are outside the delivery window and I'm not there. I ask if I should reschedule with the delivery company or furniture row. The guy says "yes" I laugh and say which one? He replies "yes". I say are you f*%#ing kidding me as I was super annoyed. Got hung up on. I called back the next day and canceled the order. They didn't try to make anything better, just accepted the cancellation, which in itself was an ordeal!!!!!! read more

Super helpful staff and GREAT selections. We have a small RV/trailer with only an uncomfortable u-shaped dinette for lounging. We had the dinette removed and went to Furniture Row to find two small swivel recliners. Because of space limitations I thought we'd have a hard time finding something. We were happy to find half a dozen options. Jamie walked around with us with a tape measure and helped us figure out the best chairs for our needs. He asked insightful questions that caused us to think more critically about the space and use and movement of the chairs. The new chairs are in our trailer and last weekend we went camping with them for the first time. All weekend we kept saying how grateful we were for such awesome chairs. We were super comfy all weekend. read more

2.5 months wait on a sectional couch and another 2 months wait for the legs, so delivery and setup are ridiculous. I would never recommend this place!!! First off after making someone wait that long make sure everything is there before delivering!!! read more

This review is for Denver Mattress specifically. My husband and I came in for a king-size bed and Ephram helped us. Ephram was especially wonderful and helped us picked out the perfect bed and pillows to go with it. He even knew how much we wanted the bed that day and delivered it himself!!!! Overall, he provided some of the best customer service I have ever experienced. If anyone is looking to buy a mattress go to Denver Mattress at Furniture Row in Idaho Falls and ask for Ephram. You will not be disappointed :) read more

Great place, nice people. I believe they have something for all budgets but not all things are high quality so pay close attention and ask to see the framing on sofas and sectionals. read more

We just got done buying sofa set, tables and area rug from Sofa Mart. Jesse helped us find exactly what we needed. He knew all the facts and numbers and kept running back and forth to help us find out what was in stock, or reduced price or would have to wait 2-3 week for delivery. He rang up several estimates for us and never wavered from being pleasant and courteous. We ended up with some pieces available to be delivered to us this week and others to come later. He gave us good advice on speaking with other stores in Furniture Row as well. When we were finished, he sat us down and talked us through step-by-step of our purchase. Definitely go and see Jesse, solid, knowledgeable and hard-working!! read more