The selection and value for what I purchased was great. The value was on point. The service was not the best. I get so disappointed shopping Ross Stores spending hundreds of dollars and they will not let you keep one or two clothes hangers to keep your clothing from wrinkling. Literally behind for it and they will not let you have one. I understand they reuse them but consider your customer needs. We are the ones keeping business growing. read more

This is a terrible Ross. In both customer and employee aspects. The restroom is the worst thing I experienced at a department store, it has an overwhelming odor of diarrhea, filth, and smells like its breeding bacteria. I'm sure employees and Management are well aware, but careless and if the restroom is gross like that, then that speaks volumes about how the store and merchandise is managed. It deserves ZERO stars and the Manager of this Ross should be ashamed and should not be the Store Manager. read more

Whoever worked March 16th at 10:45 light skinned tattoo by the ear. I asked if my merchandise would work because all of it was cracked busted or looks like it had been ripped into and the guy looked at the merchandise like what do you mean I don't see any rips or tears when clearly all three items were busted into like they were trying to be stolen all I asked was these are going to be good right like they will still work and he looked at me like I was stupid and continued to say I don't see where they've been busted into when literally could have saw it. Another suggestion Is when there's 10 people in line stop asking everybody about their life and having conversations for five min, move the damn line along!!! read more

Ross Dress for Less - This is the ross. of customer service and quality is something u go for. Stay AWAY from this place - Department Stores Near Me - Tyler, Texas

Over 20 people in line and only 2 cashiers. Of course, they have a "loss prevention" guy, who doesn't help at all.

Line soooo long, as always, and only 3 cashiers. Don't understand why this keeps happening.

Love this store! I can always find something in this store at affordable prices! Store is usually very neat. Problem I have is the other customers that let their kids run around in the store or don't pick up after themselves especially in the shoe/rugs/towels etc. the staff is also always friendly! read more

The store hours are from 9:30 to 10:30...I went to the store around 10 pm, and I was treated with a condescending attitude. One of the employees made a point to inform me that I was the only customer in the store, felt uncomfortable the whole time that I was shopping, like the staff did not want to be there...or did not want me to be there. I have been shopping at various Ross-locations for a while (not only the Tyler store, but other stores in Texas in Las Colinas and Waco) I was never treated badly in other stores... read more

Ross is great for their prices. You can find almost everything cheaper here - clothes, socks, kitchen appliances, household decorations and accessories, etc. The main downside of Ross is that it's cluttered, and you have to sift through things to look. If you find an item you like, you should purchase it because chances are there are only one or two in the whole store, and it most definitely won't be there when you come back. Usually a busy store and lines are long. So, if you can get past the people and clutter, you can usually find some great gems of items for cheap. If you're looking for an organized, up-scale store, Ross is probably not for you. However if inexpensive is your thing and you don't mind spending time to look, try it out! read more

Ross Dress for Less - Storefront - Department Stores Near Me - Tyler, Texas

I like the bargains. The ladies restroom, however, is filthy. Long-term neglect. Ugh!

The prices are cheep IF you can find what your looking for. If you love the feeling of digging around like you're at a yard sale this is the place. read more

A good place with quite a reasonable rather sometimes the amazing prices with extremely rude customer service.people on the check out are extremely unprofessional & rude rather with a frown n glare on the face all the time .they behave as if they are angry with themselves as well as with the whole world.this attitude is seen on the Ross on Broadway only . read more

I was at This Ross on Saturday June 20, 2015 with my 10 year old Daughter. I did find some great shoes for a great price. That was the only highlight of my trip here. After shopping and heading to check out, I found the crazy unorganized and confusing line for the registers near the purses and shoes. There was no one in line at all so I walked through it and just waited about 4 feet from the registers for my turn as both cashiers were checking customers out. They were slow so a line of three people formed just to my right and we continued to wait. Then the woman at the register on my left that I was closest to looked up at the line forming to my right and said were you all here first because I'm trying to figure out who is checking out next. My daughter and I had been standing there quietly waiting for several minutes. She gave me an evil look and said well you're not in the line so I don't know. Then motions to the woman at front right to come and check out. While I just continue to stand there and say, miss there was no one else here when I got here. This line formed after I got here. She checks the woman out and then motions me to check out, saying well I guess you're next. Normally I wouldn't be too upset. It was that her tone was very rude and uncalled for. I spent $80 on shoes and I was treated very badly. I just wanted to leave the shoes and walk out, but I decided to just bite my lip in front of my daughter. After we walked out my daughter said, mom why was that woman so rude? I said well, maybe she was having a bad day. I felt as though I was being scolded and no customer should ever feel that way. The woman was white with blonde/ gray short hair and looked maybe 50. Someone really needs to retrain her on customer service. I'm not going back there. read more

Poor customer service ,long lines at register only one cashier, no help from any other associates lost prevention they were just standing around looking outside the door, customers leaving there items and walking out the door . Estimate wait time was 15 -20 minutes , there was enough associates in the store to be assist . read more

Good prices and cute items but bad customer service! Employees are rude and unprofessional.