I've never felt so embarrassed and disrespected in a store before. I grabbed a purse from a cart that had been sitting there untouched for 30-40 minutes because I genuinely thought no one was coming back for it. Instead of talking to me calmly, the manager and two ladies walked up to me in front of everyone and made a whole scene. I felt humiliated, like I was being treated as if I did something wrong on purpose when it was an honest mistake. There was absolutely no reason to confront me the way they did -- no privacy, no kindness, no respect. The whole situation left me shaking and honestly ruined my whole day. I hope this store trains their staff to handle misunderstandings better, because customers shouldn't be made to feel embarrassed or attacked over something that could've been explained politely. read more

Half the dressing rooms are closed on the weekend before school starts. Line is 10 people deep for two dressing rooms. I think this is poor management and terrible customer service. read more

I went to ROSS with my mother tonight who is 72 years old. We went to pay at the cashier. Tuesday may 28th 2024 at store number 1253 The cashier blonde AROUND 18 years old or 21 ...horrible attitude! She said to everyone shopping: I'm tired of working!! I want to go home now ! I don't want to be here! She dropped all my mom white dresses on the floor now once ... one time second time third time ! All my mom clothes i the floor After we paid 401.35 cents and she made my kids pack and work my kids are 8 years old and she asked them to work for her because she must go home ! And she's tired of working ! No smile no please no thanks ! Also she gave an order to my old mother " ma'am move that car and walk near to the window quick because I don't want to be here! Wow she was rushing a family who finished worked at 7 pm and we are so unhappy with the customer service here ! No greetings no smile no thanks and this blonde skinny girl at the cashier tonight was the biggest brat I saw.I was quiet because my mom is nice and my kids inocent but I will try to speak to your manager so you can get FIRED !who you think you are ? We are paying yourpaycheck the customers !!! We will never EVER RETURN TO ROSS AGAIN AND WILL CLOSE OUR CREDIT CARD ! I work 17 hours per day and I treat my clients who th good manners no matter what ! You need to hire people with manners ! You just lost a family $$$$ of 8 and we are done! We don't go shopping at ross to be treated poorly ! It's not our fault blonde highlights moody grumpy cashier who do t even gave her name in a tag !so unprofessional! read more

Ross Dress for Less - We spent 401.35 $ because the blonde cashier rushed us because she need to go home and we are her problem ! - Department Stores Near Me - Westminster, Colorado

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Absolutely ABOMINABLE! So so DIRTY, ZERO selection, RUDE and USELESS staff! 6 girls were working the the counter when I was checked out and I asked if they had low staffing or something. She said "Why? Do you think the store is dirty or something? Well, we can't get a lot done because we're minors!" So right there she admitted it was dirty while trying to deflect like I was crazy for suggesting it. I told her that there was no toilet paper and dirty diapers and trash all over the ground in the bathrooms and it smelled absolutely awful throughout the store. What in the WORLD does being a minor have to do with not picking up TRASH and DIRTY DIAPERS from the floor of the business you work for for a paycheck! I don't know what is more disgusting. The attitudes of today's workers or the store itself! Needless to say I will NEVER be back! read more

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I always end up going shopping at Ross, no matter in what state I find myself in. This particular store was somewhat a waste of time. I think because I didn't find anything to buy. They were reasonably stocked in merchandise but not much to choose from. It could also have been that I wasn't in the mood for shopping here. In any case I think I am going to stick with thrifts stores more. I may make more of an effort to buy used clothes and not be so wasteful purchasing new clothes every year. Perhaps just thinking out loud here. In any case, the store was clean and as organized as a Ross store can get, but unfortunately, the restrooms were disgusting. read more

Nothing here to buy. Lots of empty shelves. No inventory and what they do have is mostly just strewn about in the wrong department. read more

Ross Dress for Less - Bunches of empty shelves - Department Stores Near Me - Westminster, Colorado

Reviews can be misleading -- I find that for stores, people don't usually think to leave a review unless it was a bad experience. Like I'm not out here leaving a review on every Target or Walgreens I go to‍ Anyway, back to the store. I have been to many Ross locations in a couple states, and this is definitely one of the better ones! They are decently stocked and the staff seem to enjoy their jobs. The store was relatively clean when I went on Saturday. The cashier accidentally scanned one of our items twice, but when we went back in to correct it she was extremely kind and apologetic. It was a busy day, I don't blame her honestly. It's hard to find an in-person store nowdays thats cheaper than Amazon, so Ross is definitely a win read more

The staff at this location are discriminatory and rude. The cashiers are especially at fault. I'm contacting their corporate office to make a complaint. Outside of their horrendous customer service. The store is dirty, the selections are mediocre and the dressing rooms are a mess. Take your money elsewhere. read more

Sunday May 31st 2009 Been searching this ROSS, until today I managed to find it, after getting accidentally "LOST" while driving around with Hubs. This location of ROSS was opened sometime in March/April 2009. Since this ROSS location is slightly new in this part of the neighborhood area of The Orchard Town Center, Westminster, CO ~ I like. This ROSS location, the things are kept in order, just the way I like it. Managed to get good deals for the house, home decor and personal usage like some clothes, couple of pants, jeans etc etc. I like. Definitely a return when I'll be in the neighborhood next time. ROSS Dress For Less Store # 1253 14458 Delaware St Ste 500 Westminster, CO 80023 Phone : (303)-451-0117 Center Hours: M-Th: 11am-9pm F: 10am-9pm Sat: 10am-9pm Sun: 11am - 6pm read more

Ross Dress for Less - ROSS Dress For Less Westminster, CO Delaware St May 31st 2009 - Department Stores Near Me - Westminster, Colorado

I have never been in such a disgusting and rundown store. Merchandise all over the floor, food and drink wrappers/ trash in just about every aisle. Most Ross locations I've been in have been a little messy which is totally fine- this location was flat out gross read more

Was at this store yesterday. Even though notice on door says customers MUST wear a mask, there were at least 6-8 people without them. When I questioned cashier, her response was "We recommend it but can't enforce it". So why have the sign on the door??? Also no sign of any way to sanitize carts. Very disappointing! read more

I'm sad to see mostly negative reviews. I've been here at least 10x and always had a wonderful experience. The staff, the organized items plus I always find more than what I wanted. It's in a great shopping mall plaza with everything needed. read more

I will be writing to corporate as well but know that this store associate decided to refer to my black children as "the help". I had purchased a large canvas, two larger rugs, and a trash can. She was super rude when I walked up and I kept trying to ask her about her day and she would ignore me. I realized you couldn't take the carts outside and asked her how they expected me to get everything out to my car. She had no response until the loss prevention worker stepped in and told her to bag up my stuff. She HANDS me the bag and I ask her to please hold it while I place my items in it (which is supposed to be her job to start with but I was thankful I was even getting a bag). Then she just let go as I go to grab something else to put in it! She then said, "well looks like you have "the help" to help you." I asked if that was a comment directed towards their skin tone and she wouldn't respond. If it wasn't intentional...she should have corrected herself and I would have let it go and wished her a better day. As a white mother of two black children I found this beyond offensive! When I left the register to finish bagging my own merchandise that she refused to, the loss prevention employee was kind enough to apologize and tell me he would discuss the matter with her. Anyone boycotting for #BLM...this is the place to boycott. I was so upset I didn't even get her name but the receipt said the associate number was #973399. She is lucky to have a job and offending small children is so unacceptable. read more

This store is a joke and the managers probably don't even care. Lack of products and check out is horrendous. I don't understand why they separate the return lines and the check out lines, it should all be one line. It's frustrating when there are 10 people in the check out line, who have been waiting for 20+ minutes, and the cashier takes the person who just stepped into the return line, with the intention of returning 5 items and buying 50 more. It's not fair to those who have been waiting. The cashier's aren't friendly at all either. I shop around these stores when I'm looking decor/gifts and I've been to Marshalls across the street. They get the same clientele, yet their employees always manage a smile at check out. I consider myself lucky if I get a hello here. The cashier here even started ringing up another customer as I was gathering my bags. She didn't even hand me my receipt, she made me rip it out myself with two heavy bags occupying my hands. The deals don't outweigh the customer service here, go elsewhere for cheap merchandise. read more

Had the worst shopping experience!!! I will NEVER again shop at this Westminster, CO location. The staff were so incredibly rude. Horrible customer service. read more

I went here with my sister as she was looking for socks and tennis shoes for my nephew. There was no one greeting when you walked in. it was a weekend so it was packed. People disgust me! There was clothes and hangers and shoes all over the floor and just shoved anywhere. Why is it so hard for customers to PUT THINGS BACK WHERE YOU GOT THEM ORIGINALLY?!?!?! I do this! Customer service needs work, there was 3 cashiers and the line was almost to the back of the store. I may go back but not on a weekend! I tried looking for a few things and they didn't have them so I ended up leaving empty-handed. The store is big in size but carries little of what I like or need. I will give them a 2nd chance another time, but They earned a solid 2 stars out of 5 from my initial visit. read more

This store was a disgusting pigsty! It looked like a bomb exploded! Shoes all over the floor, I mean everywhere. Clothes off the hangers, racks spewed all over. Baskets full, empty all over the store. No employees cleaning stuff up. Nothing was in its place. Then to top it all off, I was at the checkout, and the light was on in the lane I was in and next to me was an associate checking out a lady who had ton of stuff and I asked her since the light is on can you ask one of the two associates behind you to check me out? She just looked around Iike a complete idiot and didn't say anything! I just threw my stuff on the counter and said this is ridiculous and I'm out of here. I'm NEVER going back to this Ross! read more

I have been shopping at Ross since I was 4 years old with my Mom and G'ma. I still shop here as an adult, but I have to be prepared before hand. This location was no different. The racks were mostly neat and the place was "clean", but the dressing rooms smelled like urine and some other offensive rank. Also, the checkout was a million miles long and only had one cashier tending to it for quite a while. read more

This Ross is typical, and awesome. As the discounts at all Ross stores are usually amazing. The line here got long fast and it took a little long for the second cashier to stop cleaning up and instead tend to the line with the other cashier. I would have left if the shoes I found weren't so cute. Their security guard greets guests on the way in and that can either be charming or annoying. Probably depending on your mood. read more

You know you are in a quality store when they have more loss prevention people standing at the door talking and bouncing balls than they have cashiers checking out the line of people. read more

Disappointed with the service at this store. They are slow to serve - I walked in and stood at the counter while the woman stood and counted hangars, ignoring us, even though she saw us walk in. Then when I tried to return a Christmas gift I didn't want, the manager didn't allow me to because I didn't have a receipt and rudely accused me of using it, which I hadn't. Also their store is in shambles, granted the holidays just passed but this store was pretty bad. I'll be shopping at Tj Max and Marshall's from now on. read more

This store sometimes has great stuff (usually when I don't need anything ) and then can't find anything when I really need something. Great deal on a pair of boots about a week ago. I shop here often. Lines can get really long during the weekend. Return policy is good. Great selection of accessories. Yes....you can DRESS FOR LESS!! Staff is ok....typical for this caliber store. Overall ok. read more

This Ross is more organized and cleaner than most other Ross's that I have been in, but it still leaves a bit to be desired, especially towards the end of the night within the two hours before they're about to close. I went in tonight and it seemed very understaffed. There was only one cashier, and the customer he was helping was paying with a check that kept causing problems, just making the line back up even more. After seeing two employees walk by the line and ignore it, a girl finally came to help check people out. I always find at least a few things that I like, & they usually have a really good clearance section, especially for the purses & shoes. The fitting rooms are always pretty messy, though, with hangers scattered throughout each fitting room, and fingerprints on the mirrors. I do like this location overall, and how much "luxury" can you really expect from a discount clothing store? read more

I love shopping at Ross. You can usually find what you are looking for at a great discounted price. This location doesn't have a lot of selections compared to other Ross. However it is close to my place and I can't complain! read more

It,s a discount clothing store, if you r complaining abouta greeter just goes to show u r walmart material..yes the store can be a bit messy sometimes but if the customers put things back it would be tidy. I shop midday midweek n the store is clean and neat. read more