The NO return sign at the register makes me wonder why did I drop in, and yes I discovered that I…read moremade an incorrect product selection. I'm annoyed at myself for not double checking more closely for the product I selected I was in a hurry as it was closing time. I should of come back another day when there was more time to make sure I had the right items. The store is clean and nicely arranged. I did not experience negativity from the staff, the mistake is on me not the store. Please accept my apology for the incomplete review, an issue on my side.

Bought a new machine and was surprised that the employees were so unfriendly and not helpful. I…read morefelt like I was a burden in their day. Was not even given an opportunity to "test run" my machine -- only told that there was a "new owners" class in a month. They knew I was not a local and have to travel an hour to their shop so why not have someone sit down and go through the basics while I was in the store? During a women's luncheon I heard other shoppers make the same comments. Just not friendly. And it was NOT a busy day.

An employee Jacob, profiled me from the moment I walked in the store. If you don't look like a…read moresuburban housewife than you will be followed around throughout every single aisle the entire time! I wasn't even allowed to purchase anything because I was lied to and kicked out of this location for no reason!!! Here's what happened: Michaels store - 16531 N Washington St. Thornton, CO 80023 Employee Name: Jacob Date: Saturday, May 31, 2025 around 8pm. My friend and I, were shopping last minute for our friend's birthday presents. From the moment we walked in the store, the employee Jacob was following us around like crazy. In the beginning, He came up to us and told us that the Dicks store next to them had gotten robbed so the police are next door and that they will be locking the doors to Michaels just so we know, but we can still get out after we check out. I didn't think much of it and kept shopping. This employee continued to pass me back and forth when I was in every aisle. My friend had her service animal with her and went outside to wait for me until I was ready to check out. Then Jacob came up to me and said that the police wanted to talk with my friend and I, because they saw something on the camera and some items have went missing. So I started walking towards the front of the store because I knew I had not stolen anything or had my friend. Then Jacob, tells me that the police were outside with my friend and I had to go outside to talk to them. He then proceeds to grab my shopping cart away from me. I was angry at this point because I knew he wasn't being honest and just wanted to take my cart. When I walked out of the store, he slammed the sliding door shut and locks it, laughing with another employee. Both employees stand at the door and kept it locked so we could not re enter the store. There were no police outside and the Dicks never got robbed either. It was really weird of this employee to say all this to me and my friend. We weren't trying to steal anything, we didn't look like we stealing anything but we were profiled from the moment we walked into the store. I was unable to purchase anything for my friend's bday which was that same day, so that was ruined for me. I was so embarrassed because other customers in the store saw this and so I was made to look like a thief. This was such a degrading experience for me and I never want to shop at Michaels ever again. I know theft is a big thing but how I was treated for no reason was so uncalled for. Jacob is very racist and I think he doesn't represent the Michaels brand well at all.

Store was super neat and organized; staff was helpful and friendly; items I wanted were in stock…read more I'd recommend more quilling paper and embroidery kits/books. This store is a distinot contrast to other chains that are just chaotic right now. Will be back to this one!

Since I can't give more than 5 stars- 5 stars doesn't seem like enough. I love this shop and the…read morepeople who work there! The selection is fabulous, the quality is outstanding and variety seems endless. They sell zippers by the yard as well as unique zipper pulls for any project. You can't get out of the store empty handed. Everything is beautiful

OMG ITS LIKE CANDLY LAND SOME MANY FABRICS SUCK LITTLE TIME The associates were very helpful and…read morevery friendly if you happen to drive by pass in, you will be so glad you're dead.

Helpful staff and great yarn colors Comfortable place to sit…read moreand knit Lots of classes available

I wish I could give this place a zero! I've been in twice, each time I was completely ignored…read morewhile the employee chatted with people sitting around the table. Unless you're a member of their neighborhood clique, don't bother going in.

I know this sounds crazy but now for the 2nd time I've bought expensive face cream, retinol, etc.,…read more the container was empty and there was a small hole in the bottom. Looked like it was deliberately drained from the bottom. Bizarre! So double check the packaging and bottom of the containers. People are crazy!

I recently moved to the area with just my clothes and needed to furnish an apartment...while the…read moreselection is decent the Home Goods side is a mess. Not like anything I am used to. Plus the staff doesn't know anything. Every time I would ask what section I could find something no one knew where anything was at. Then checking out not one time did I feel appreciated as a customer. I found the Ross down the street to be be way better and cheaper for the things I was looking for.

I visited the Ace Hardware near Standley Lake for the first time recently, and while the staff was…read moregenuinely friendly and helpful, my overall experience was disappointing. Before going in, I called ahead to check if they had kiddie pools in stock. The employee on the phone was great--she took the time to physically check and confirmed they had several available, which I really appreciated. When I arrived, I worked with the Assistant Manager, Vanessa. She was polite and walked me outside to where the pools were stored. Unfortunately, this is where things started to fall apart. The pools were stacked haphazardly in the back corner of the lot, completely uncovered and sitting in direct Colorado sun. As a result, every single pool I saw was warped, dented, and misshapen from heat exposure. Vanessa had to climb over pallets to reach them and pulled one out from underneath a stack. The plastic was visibly bent in multiple places. I asked if there was any possibility of a discount due to the condition, and she quickly said, "we don't do that." When I pointed out the warping and explained my concern, she said discounts are only given if there are holes--but also admitted she couldn't guarantee there weren't any holes because of the condition of the pools. That was frustrating. It felt like there was no real effort to acknowledge the issue or offer any kind of reasonable solution, even though the product clearly wasn't in good shape. I ended up buying the pool because I needed it, but I left feeling taken advantage of. While the employees were kind, the way the products were stored and the lack of flexibility in handling an obvious quality issue didn't sit right with me. Personally, I wouldn't return. I'd recommend driving a little further to Murdoch's, where you can find similar items and (in my experience) better product quality and overall value. Update: After leaving this review, I was contacted by the general manager, who took the situation seriously and issued a full refund while allowing me to keep the item. I really appreciate the follow-through and effort to make it right. This response felt much more in line with the customer service I expect from Ace.

The prices are insanely high. Staff seem nice enough and sometimes they have things that aren't in…read morestock at other places. But the prices are absolutely terrible.

Came here earlier tonight and I just have to say the staff was so kind and helpful, five stars for…read morethem! My "one star off" is for the quality of their products. I bought this grabber, and when I got to the car I realized it didn't work. So I went back inside, and they were more than happy to exchange it for me, even making sure the new one I was getting actually worked this time. So then i get back to my car and once again try it out, and after just 3 squeezes on the handle, it stops working completely... so I just gave up

The Dollar Tree on Baseline in Boulder is VERY OFTEN closed during their posted Open hours - today…read morefor example, on a Saturday around noon, lights were on and doors were locked. Sign on door said they opened at 9am. There was a worker inside walking around way in the back, but he/she didn't open the doors. At least a half dozen people tried the door while I was hoping they would open but alas, no one ever opened the door. In the past when I was lucky enough to find them actually open during their posted open hours, the selection was very good. Not sure if they're going to go out of business or what. This has happened at least three times on various days when I've gone there.