I just walked out. I was needing to buy both business professional clothes as well as a dress for a bridal shower. I chose 11 items to try on. However, despite having probably 10-15 dressing rooms in the store for women, they only had ONE open in the front (for both men and women to share). This is apparently just how they do things as this has been the case the last four visits over the course of the past year. During the last visit, I went to the dressing room one hour before closing, and even the one that was typically open was locked. They told me they close the dressing rooms one hour before closing. I had shopped for AN HOUR choosing items to try on. What a ridiculous policy. This time, like all the other times, there was a line of angry and irritated customers (men and women) waiting for the one dressing room that was open. People were standing in line just saying repeatedly, "I'm tempted to just leave." We all were. After waiting probably 20+ minutes to get a dressing room, I could not enjoy trying things on and seeing what fits or what looks good together. Why? Because there's an angry and upset line of people waiting and waiting and waiting to try on clothes. I skipped a few dresses -- just so I didn't upset the line of folks further. I tried on the others at 120 mph, frantic to get done to let others in. I had seen the sign saying, "No more than 5 items in the dressing room," but what on earth are we supposed to do if we have more than 5 to try on? Return to the end of the line after trying on 5... and wait another 20 to 30 minutes to try on our remaining items? Good grief! Or keep opening the door and returning four at a time -- while wearing the 5th item (even if you can't zip it up and are half-naked) -- to get more from our basket? That just makes the line of people angrier because you look like you're done and coming out, but you're not. Who would risk the wrath of the mob for that? Take another 3 minutes to put back on our clothes we walked in wearing -- which takes even longer and makes the line even angrier? The Ross employees like to yell about how many items you're taking in, but they do not provide instruction for how to deal with high-dollar customers trying to buy much more than 5 items. To make matters worse, I went and found one of two associates visibly working. I couldn't talk to the one because she had a line throughout the store and was the only one working. (Why on earth is there only one cashier on a Saturday afternoon?!) So, another older, short, Hispanic lady came walking from the cashier to the dressing rooms. I said, "Excuse me, but is there any way you could open another dressing room? You've lost my business. I couldn't try on some of my things because there's so many people waiting." The older Hispanic lady just walked by me like the Queen of Sheba and *did not respond to me.* She did not say a word in response to my question. This woman should, frankly, be fired -- especially if she's in management. Under no circumstances should an employee EVER walk by a customer without responding when that customer has asked a simple question. Good managers should (silently) have eyes like a hawk for theft prevention, while simultaneously having a pleasant and sunny disposition toward customers, making the customer feel valued and respected. This is the difference between Amazon and Chick-fil-a (who are wildly successful, largely because of their outstanding customer service) and stores like Ross who treat their customers like dirt. This was my fourth attempt at this store... and I'm just done. read more

During my initial visit, the fitting rooms were closed, and there was a long wait for the two available fitting rooms at the front. At both purchase and return times, only one cashier was available. When returning a pair of low-quality boots, I struggled to identify the correct card to use. The cashier, Neredya, sighed, seemed irritated, and impatient. I left, figured it out in my car, returned, and had my refund processed. There were lines before and after me on both visits, but I was at the counter for a maximum of three minutes to return. It's not the customers' fault that the store is understaffed. I understand Neredya's frustration wasn't with me, but after spending $100 the previous weekend and being a frequent customer, it was disappointing to be treated like an inconvenience with body language and audible sighs. I only needed an extra minute to figure out the transaction issue (the card number wasn't aligned, but the charge was in my transaction history). Working in retail is challenging, and I know that personally. However, each customer should be treated kindly and feel welcome. Associates should be trained accordingly, and the store should be adequately staffed to prevent burnout and negative chain reactions. read more