I've stayed at the place before without issue but now they are stalling on my pre-payment of a…read morecancellation. . Their terms state the Cancellation Policy is "free of charge of (sic) cancel 1 day before the arrival date." What does this mean? I tried calling them but the person answering kept hanging up on me. Apparently she doesn't speak English. So I sent a couple emails, and got no response. Then I enlisted my fiancé to call them, since she speaks the language. She was told I could get a credit but no refund. That's not what their terms state. And by the way, the email address listed on the company website is no longer used. How did I know that? This is a disorganized hotelier. So I've sent them two emails clarifying their position, and have yet to get a response back. So I've escalated this to my credit card company. My recommendation: stay away from this place; they don't deserve your business.

If you're looking for a nice place to stay in Tacloban this is it. I stayed in this hotel for 5…read moredays and had a wonderful time. I booked this hotel through booking.com and had zero hassle. I paid in cash upon arrival and was pleased to see I had been upgraded to a fabulous room. The room was amazing and much more than I had expected considering the complaints I read on TA. There was a large sitting area with desk, nice comfy and clean beds, and a huge luxurious bathroom. The bathroom is a huge deal to me, and this delivered. The shower was amazing with a rain setting and waterfall setting. The tub was deep and perfect for having a soak. My only complaint was that the hot water took long to heat up in the sink and tub. The shower heated quickly so I assume it's a piping issue. Other than that, I absolutely loved the room. The service was excellent. I was a bit worried about the language barrier but there was always someone around to assist. No issues at all. One day I need laundry done and they got it done for a reasonable cost and quickly. Another day I went to the spa and had a massage. The masseuse was professional and did an amazing job. I ate at 2 of the 3 eateries here and the food was pretty good. I'm not going to tell you the food was outstanding, but it was decent. I'm sure a few tweaks to the recipes will turn the food above average to excellent. I had the buffet breakfast multiple times here and enjoyed it. There were plenty of options available, including a made to order egg station. The savory breakfast items change daily as well, with choices such as fried fish, longganisa, pancit, shu mai, veggie egg rolls, etc. There is a large sweet section also, with traditional Filipino sweets. Loved it. Check out was super easy. Available as well was an airport shuttle, which was fast, polite, and efficient. Could not have had a less stressful stay. Highly recommend if you are looking for luxury in the area.

5 outstanding, clean, air conditioned, service staff friendly, helpful. Modern elevator makes it…read moreeasy for seniors. Safe environment. Walking distance to Tacloban church, stores & pharmacy. Public transit options easily available. I highly recommend this hotel.

Decent hotel, but there is a better one across from the mall, not the green and yellow, the other…read more1. Stayed overnight, but wasn't too impressed.

What a wonderful stay we had at this 4-star hotel! Not only is it beautifully designed (not…read moreostentatious), but our room had a firm but comfortable king bed, spacious open closet with shelving (instead of drawers), mini refrigerator, hot pot and beverage paraphernalia. The bath's shower had a handheld spray head in addition to the overhead rainshower. I never expected there to be a 2-sided round mirror on adjustable arm, so I was pleasantly surprised. Blow dryer is provided (I had brought my own travel dryer and didn't need to use it for once), as well as steam iron & ironing board. The room has plenty of outlets to charge all devices, and a good sized TV. The pool area is lovely, and the water is very warm with only a touch of chlorine. I think the depth is only 3 feet at both ends, so don't expect to really swim, unless you're a kiddo. Shower room has two stalls with body wash and shampoo provided. But for me personally, the best feature of Summit Hotel Tacloban is the restaurant for breakfast buffet, and dinner, and the lobby lounge's potato lunch bar. What a spread! It beats the luxury hotel's breakfast buffet we have enjoyed in Quezon City, and costs less, too! It pleases me to see how well trained and refined the wait staff is. So you can imagine how it bothered me to see this morning a big family of Balikbayans come to the buffet in their pj's! Their behavior in the Summit is more acceptable for a 2-star establishment in the US that provides free breakfast. I hope the Summit maintains well their building and service. Lord willing, we will plan to stay there again the next time we are privileged to visit Leyte.

The staff here is very friendly and the hotel is kept up nicely. They could use more parking but…read moreoverall this is probably the best hotel in Tacloban. It is pretty much connected to the mall so plenty of food and shopping.

I went there just right after the storm passed by in Tacloban. Internet was lost as well as the…read moreelectricity all over the town was gone but the hotel was on a generator so there were few problems here. Due to the storm the hotel was booked and my room was rented out even though I reserved it, but luckily they upgrade my room for one night. I felt like a queen in that room. Even though I saw a lot of hair in the bathroom, under the bed sheet and on the bedroom floor, even when they transfer me to my original room there was still hair. Guess they were in a hurry. The staff was nice and receptionists were very accommodating especially when I asked for directions. There was a Jollibee and few sarisari store nearby with transportation around. Over all I can say that my stay was really nice.

The place is under the same management and ownership as that of Hotel XYZ, and likewise brings a…read moresense of refinement and attention to service and details are prioritised. There location is close to the main road and has easy access to local transportation, but most areas of require a jeep ride. The compound has a fair amount of parking spaces available, and free WiFi is available as well. There are three rooms available: single rooms are quite tiny and should suffice for a few nights stay with anything longer proving to eat up on the remaining space within the room; twin or queen sized bed rooms are a bit larger. They both feature private baths and have shared living areas. The deluxe suite room however is like four smaller rooms rolled into one, with its own living area with a refrigerator, and a spacious room within and an appropriately sized bath. All rooms are contemporary and have flat screen LCD TV's.

My parents and I booked this hotel just for a two night stay and planned to transfer to a less…read moreexpensive hotel, but we ended up extending our stay here until we flew out of Tacloban (a total of 6 nights) since we enjoyed it so much. We got a room facing the ocean, which provided us with a gorgeous view as well as allowed me to run on the beach every morning. I'm not sure how the hotel was before it was renovated after Yolanda, but it is very nice now. Our room was large, even for US standards, had a flat screen TV, and the bathroom was nice and roomy. The water pressure was good and had nice, steady, warm water available during showers -- something I have come to find as a luxury in the Philippines when not in major cities. The pool area, restaurant, and lobby are definitely instagram worthy and my extended family enjoyed spending the day with us there. There is a 500 php fee per guest not staying at the hotel to use the pool. Breakfast buffet was 599 php and dinner buffet was 699 php per person if not included in the hotel price. I loved breakfast, but for me, dinner was lacking and not worth the price. However, there is a show offered during the weekend dinners include fire dancers, which my family loved. Everything looked clean and all workers were helpful. They do utilize OJTs though, which I feel like is kind of an abusive system in itself, but that's for another time -- minus one star for that. The one hour massage I received here was just okay and would not be acceptable if I received it in the US, but for about $15 dollars, what can you expect? That's about how much I thought it was worth. Otherwise, I enjoyed my stay here wholly.

Staff was polite, helpful, and very attentive, Wi-Fi is SOOOO BAD, and you are not allowed to bring…read moreany food from outside they will charge you $500 if you bring food inside your room which is TOTAL BULLSHIT. That's the only hotel that I've experienced a BULLSHIT like that. DEFINITELY NEVER GOING BACK TO THIS FUCKING HOTEL. HORRIBLE MANAGEMENT WHOEVER RUNS THIS SHIT. They want people to buy foods from them but they don't have any website to check what they have to offer. AGAIN, NEVER COMING BACK TO THIS HOTEL.

I really wanted to give this place a 5 star rating however it is not possible due poor pricing,…read moreaverage service,poor facility maintenance. Just the facts: entrance = 350 pesos + 50 for the corkage fee per head total = 400 and more or less we were 75 heads they gave 15% discount for a group discount of more than 30 people, it is still to high on my opinion. Slides and children's water park - they start at 10:30am and only do 1 slide at a time 30 minute each . There reason is the equipment will only do one. (Why open a park when you can only run one). In my opinion it's a rip off. What if you are all adults and want the big slide. Fyi they stop running at 4:30pm. Food has corkage fee , lechon has corkage fee and you cannot bring water or any drinks or you will also be charge a fee. The soft drink as of this review is 77 pesos. The tuba was also expensive. The restroom was decent however there was no soap to wash your hands . The employees also uses the restrooms , so I wonder if they even wash hands with soap. No toilet papers and no trash bins inside the rest rooms. The positive side is the place outside looks well maintained a lot of opportunity to take pictures. The staff is good at getting your needs like plates , utensils and drinks ( service water). Just a suggestion there should be two people watching the slide to monitor down below and up on the deck.