RANT ALERT: Medical Disinformation & Pure Incompetence I need a minute, because my blood is absolutely boiling. Today, I called your company in Dothan on behalf of a patient. This patient is on home oxygen and simply needs additional portable cylinders at her house as a safety precaution in case the power goes out. Pretty standard, life-saving protocol, right? Of course, because it's Saturday, they're closed and I got transferred to an "after-hours call center." And let me tell you, the "representative" I spoke to is an absolute, tier-one moron. I explained the exact reason for my call. I gave the patient's name. I gave her date of birth. And what this absolute ditz told me next completely floored me. With maximum confidence and zero brain cells, she tried to tell me: "The concentrator is giving her the same amount of oxygen as the tank, that's why it's called a concentrator." I stopped her right there. "Ma'am, I don't like your condescending tone. I know what a concentrator is and how it works. It takes room air, pulls it in, concentrates it, and delivers it via a nasal cannula. The patient is receiving 2 liters per minute @ 21% oxygen." You'd think she'd back down, right? Nope. This genius doubles down: "No, sir... she is getting the same amount from the concentrator as she would from the tank." Lady, listen to me very carefully. I have 30 YEARS in EMS. Let me break down the basic, elementary-school science of the oxygen concentration in room air--the everyday air we all breathe. The atmospheric percentage of oxygen in room air is 21%. The concentration of atmospheric oxygen does not change with a regular home concentrator. Yes, she is getting 2 liters per minute, which is the flow rate. And yes, that will be the same flow rate from the oxygen cylinder. But the oxygen in that medical cylinder is 100%, NOT 21%! And yet, this medical administrative black hole still tried to tell me that I was wrong and she was right. It is terrifying that people this profoundly uneducated are handling after-hours medical emergencies for vulnerable patients. If this woman were any dumber, someone would have to remind her to take a breath. To Rotech in Dothan: fix your outsourced garbage fire of a call center before your staff's lethal incompetence actually costs someone their life. read more

I was referred to Rotech to replace my aging CPAP recently and the process went relatively smooth. That was until I received an unexpected bill, then a package with "supplies" I did not order. I called immediately to inquire why I received it and to arrange its return. I was rudely stonewalled and firmly informed that I had signed up for auto shipments, which I did not, at least not willingly. The women eventually relented but demanded I pay a $15 restocking fee. I refused, told her to pound sand, then promptly drove to the local office where I dropped off the package to a rep. A couple days later I got an email informing me that they'd accept the return "this time". I don't think they fully understood that they were going to take it back whether they approved or not. Bottom line, Rotech, like many medical supply companies are predatory in nature with hidden agreements, overpriced products that are found cheaper online, and fraudulent fees that most people won't fight. Whether you use them or another provider, be very cautious and stand up to their shell games and grift. read more

Run don't walk as fast as you can Do not use this company unless you want to see another Dr for high Blood Presure. EVERYTHING YOU DO WITH THEM IS A PROBLEM NO MATTER HOW SMALL. I have never in my life wrote a bad review and I have tried for years not to write this one but from day one on 2011 and today is 2024 has been a problem nobody does their job and you have to make 6 phone call to get them to do their job. NOT HAPPY I have to give them a 1 star I tried not giving one at all won't let you. read more