Roth Carpet Cleaning is also in the business of taking advantage of the elderly and minorities. My 93 year old grandmother recently used them to clean an expensive carpet. They thought my grandmother was senile. They did absolutely NOTHING to the carpet, with the exception of probably stepping on it. They lied to my grandmother, and intimidated her into not saying anything. They made her feel uncomfortable raising the concern that they left the carpet the way they found it. Instead of righting the wrong. The manager offered to give her a 25% discount. Audacity is at an all time high with Roth. Why would you offer 25% off a service NEXT time when you couldn't clean 25% of the carpet the first time around? How does that make any sense? Roth needs to right this wrong. We want 100% of her money back. Mr. Manager and I use "mister" loosely... Would you give your grandmother a discount on a cleaning service when two incompetent workers couldn't properly clean the carpet the first time? You talk about "Brand Name Quality" since 1988. Your "brand" lacks integrity. Preying on anyone, especially the elderly in a time like this speaks to your character. Do the right thing and give my grandmother her money back. Asking someone to trust you to do your job a second time when you didn't complete it in the first place is a scam. Stop taking advantage of the elderly. read more

I called Roth Carpet Cleaning in Penn Hills. The appointment was scheduled to my convenience and they workers, Dennis and associate called before and arrived on time. They cleaned my living room, 2 bedrooms, a hallway and 15 steps of carpet. Also, my 3 cushion sofa, 2 chairs and 2 ottomans. And my 4 chairs at the breakfast table. They were not here long at all. Everything they did was amazing. My carpets Look new again. My chairs were also scotch guarded. Thank you Roth for doing such a great job. I highly recommend them and will indeed use them again. Alfreda G Fox Chapel read more

promises of coming on a diffinate day and not coming. NOT CALLING TO CANCEL OR RESCHEDULE and acting not really interested in the appointment. We had an appointment scheduled well in advance, took the day off,...moved all the furniture around to accommodate the cleaning and if WE had not called..... we would still be waiting.... excuse we got....the technician wasn't coming..... How nice for someone to call ......NOT and then we were offered a $10 discount......ten dollars......no "im sorry ....nothing" Needless to say....wont be using Roth the next time, thank you very much. read more

I wanted to write a review for Roth Carpet Cleaning after noticing there was only one and it was very negative. I had an awesome experience with Roth, and will definitely be using them again in the future! I searched high and low for a good carpet cleaning company in Pittsburgh at a decent price. Roth gave me a very reasonable quote and also offered a 25% off coupon on their website, which made it even more affordable! The woman who scheduled the appointment was very friendly and was able to get me in on my preferred day and time, even with only a few days notice. They called to confirm the day before, and the technician (Keith) also called the morning of to give me an estimated time frame. He was a little late, due to the job before me being more work than expected, but the office called me and let me know he was behind and it was no problem at all! When he arrived I explained that my studio was very cramped and that I had to shove some furniture into the bathroom in order to make room for him. He had no issues with this and was beyond friendly and accommodating to the very small space! It took him less than 30 minutes and did a great job! I have zero complaints! Would highly recommend and will definitely be using again! read more

I recently moved out of an apartment and my landlord specified in the lease that I had to get the carpets professionally cleaned as part of the turnover process. As if moving isn't stressful enough, Roth managed to put me into full frenzy mode a couple days before I had to turn in my keys. After some research, I found that not only did Roth have the best prices given the incredibly small space I was having cleaned (two rooms about 10x10 ft. each plus the hallway/landing outside of my door) but there was also a 30% off coupon on the website that I just had to mention when booking. Roth did end up costing me about $20 less than the lowest quote I found through any of their competitors. HOWEVER... When I called to book I said that I would need an appointment after 3:00. I knew I would not be able to get out of work early so wanted to make sure they could accommodate that. "No problem!" the woman said, "I will make sure you have the last appointment of the day!" The day before my scheduled cleaning they called to confirm my appointment "between 1:00 and 4:00" and I reminded them once again that it had to be after 3:00. Once again they said that it would not be a problem. The day of the cleaning I received a call from the technician around 1:30 and he said he would be at my apartment around 2:00. I explained that I had booked for after 3:00 and received an incredibly rude response from him indicating that customers can request cleaning times but that they are not guaranteed, and if I couldn't leave work I would have to reschedule for the weekend. This was on a Wednesday and I had to turn my keys in on that Friday, so I let him know that would not work. He continued to argue with me at which point I asked if I could speak with someone else, so he hung up and called me back with someone from their central location on the phone. She somewhat tried to help the situation, telling him that my scheduled time was until 4:00 and that even if he started after 3:00 he would still finish before the time slot was closed. Then he started arguing with HER with me still on the phone. Talk about unprofessional. I conceded and said that I could leave work a half hour early at 2:30 to get there before 3:00. He said that he would wait until 3:00 on the dot and would leave if I wasn't there. I frantically rushed out of work and arrived at 2:45, and he was nowhere to be seen. I called the office and they spoke with him, and called me back to tell me that he had made a stop on his way and would be there shortly. Uhhh? Seriously? He finally arrived at 3:00 and explained that the reason he had to finish work early that day was because he had to pick up his kids somewhere. Glad to know that his personal schedule trumps honoring a professional time frame. He rushed into my apartment, set up his equipment, and got to work. Upon seeing the landing, he informed me that it was going to cost extra for each of the two stairs. I was so annoyed that I told him to just do what he needed to do, and he cleaned the carpets (at least they DID get clean) but then without asking dumped all of the dirty water from the tank into my bathtub that I had already scrubbed since I was moving out of the apartment! He did not even wash down the grime. To top things off, when I looked at the ticket order after he left it said in HUGE BOLD print next to the time that it had to be after 3:00. Don't waste your time with this company, spend the extra $20 and work with a company that values professionalism and service! read more

Roth Carpet & Flooring 2U is closely related to Roth Carpet Cleaning. Our tile install by the Houston so-called "franchise" was a complete disaster. Horrific punctuality, obscenely slow, extreme incompetence, and nonexistent supervision. And oh, yes, the worker robbed us of some valuable jewelry. Ed Stumpf, related and/or business partner to Dave Henc, promised to remove the trainwreck and failed to do so. He promised to provide a refund and ignored all calls and emails. He even ignored a small-claims judgement for the same. Multiple calls to the Pittsburgh office were similarly ignored. Even trying to track down these companies' relationship and status was a frustrating quagmire of nonexistent companies, addresses, and names. The long and short of it, whatever quality of work this outfit does on a good day, don't expect to get your money back if it goes badly. Looking through past reviews, this seems to be a pattern. Not from Dave Henc, Ed Stumpf, or any company that combines the words "Roth" with "Carpet." read more

Unfortunately the quality of the cleaning services offered by Roth Carpet Cleaning has deteriorated from a personalized caring service to an unacceptable level of carelessness, dishonesty and greed. I had this company in the past, but they have since compromised the quality to unacceptable levels, and sadly the customer service is now atrocious. We called to report a terrible job, by an extremely rude technician (Jeremy) that was done for nearly $600 after we were sold all kinds of extra "scrubbing services" but leaving even the simplest spots behind! After leaving, we found out that the spots they stated "could not be removed", we were able to manually scrub away in ~30 seconds with a wet rag, meanwhile video recording the process as proof that they simply did not try! We called Roth's Carpet cleaning back, not to get a refund, but rather to have them redo some of the area that was clearly not done properly. Initially a lady by the name of Angela was apologetic and promised to send someone to do the job right. However two weeks later, we got a call from a an angry gentleman who claimed to be "the owner" of the business. He was confrontational, interrupted every sentence I said, insisting the technician did the best job, and refusing to even see the pictures and or our recorded videos! He then threatened to hang up on me, if I did not have "something to add" to support his assessment! I am not sure what kind of business they think they're running nowadays, but if the main goal is to overcharge, under deliver, then bully the customer, I would call this...a scam. We are extremely disappointed in Roth's Carpet Cleaning and strongly urge you, the customer, to report them to the better business bureau (as we intend to do) if you had a similar experience. We need to put a stop to this kind of business practice in Pittsburgh. read more

I forgot to post my stars they did good cleaning 5 star! They also called and check in to see if I needed the cleaning done again this year for our family holidays which I thought was a nice gesture. read more

I got my couches cleaned by Keith. He was so nice and professional. I have a toddler so my cream couches had everything on them from ink to ice cream. When he left my couches looked as clean as the first day I bought them. Will definitely be a repeat customer! read more

First, the lady on the phone was really nice & helpful- good rates, explained everything very well. The guys who came- one of them was named Kevin, I don't remember the other guy's name. Super nice guys!! Explained everything-- the carpets look great! So happy I had them done. read more