This is a case of BUYER BEWARE. Our experience with the Carl Puma agency initially started out on a…read morepositive note, but that is no longer the case. We are extremely dissatisfied with their service. With no patience to properly explain or discuss options, this agency is intent on forcing you into a corner and taking as much money from your pocket as possible, without providing you with adequate solutions to your needs. Because of their rushed telephone conversations which are usually timed perfectly (they call you up the day before your insurance renewal date in order to discuss options), we feel that we have been completely taken for a ride. Every time we tried to present a new option or new question, the resounding answer from Puma was "no, its not possible". They are relentless in rushing your decision and inadequate when it comes to answering questions. This agency is also not efficient with replying to emails or dealing with any problems that may arise AFTER you have agreed to their terms. Much of this is our own fault for dealing with a broker instead of the provider directly. Now we are truly paying the price for trusting these people. My advice is to go directly to your insurance provider and not waste time with agencies or brokers.

Replied quickly and very courteous and knowledgeable . Very prompt and helpful . The quote was…read morereasonable

She worked well on handling my policy case. I was very happy with outcome in getting me the best…read morerate

Great please to visit and obtain a quote, staff is always welcoming and the entire staff is always…read morevery helpful and kind. Dont forget to grab snack while you're there. Office environment is COVID Ready very spacious and clean.

What an amazing group of people here. I have a homeowners policy with them and during the storm we…read morehad last week my home was flooded. I took many photos of the damages about 150 photos. Had problems uploading it to the app. So Nigel help me upload every single one with no problem. I'm not as tech savvy as these youngsters but I'm glad to have this office as my insurance agency. They even have snacks,water and even have working a.c.

Navigating health care plans can be daunting. We spoke to Tamir and explained our requirements for…read morea plan. He found us a plan and very patiently and thoroughly answered all of our questions. We were most definitely impressed with our experience with Tamir.

MetLife has the worst customer service on every level. Their outsourced, offshore employees can't…read moreanswer questions to withdrawal my annuity account. I finally got my lump sum physical check on Wednesday, Sept 10, 2024, which I mobile deposit that same day. I believed that the check would be good, but no! It bounced. I'm overdrawn by $300, with a temporary week long hold until next Friday! I've contacted the Annuity Complaint Agent, by phone and email the last three days. No reply! No one uses their phone or email out of office notifications. Now I need to wait out my other monthly income to offset my insufficient funds on account due to MetLife's bounced check. Sure! I can loan MetLife money! Pretty damn shady and pathetic. Leaving me to hold an empty money bag with NO MONEY! Scam artists!

This is the worst company I have ever dealt with!! Almost no…read moreone knows what they are doing. They are completely incompetent to say the least! I changed the beneficiary on my father's life insurance policy or so I thought. All documents were submitted and I was told the check would be issued within 60 to 65 days. That's an awe fully long time for a check to be issued. I as in contact with them multiple times spending inordinate amounts of time waiting for a representative to answer the call them to follow up and make sure there was no problem. They told me an important document was never submitted. This is after almost seven months of trying to get this matter resolved and submitting all the necessary documents. After speaking to a barrage of representatives, I decided to just submit the document all over again. I called them to make sure they received it. They had but here's the kicker, the representative told me they had the missing document. It was there all along, but no one could find it. How is that possible-gross incompetence is the answer. Stay away from this company unless you like to be tortured. Then just the other day something told me to call

Anthem is making it extremely difficult for me to renew a medication I've been taking . My doctor…read morehas sent them all the required information multiple times, yet they keep denying my prescription, claiming they need "more paperwork" again and again. This has been going on for over a month, and I'm now out of my medication. The constant delays, repeated requests, and lack of resolution are unacceptable and put my health at risk. And i would give them less then ZERO star for this unacceptable customer service!!!

the Anthem rating of 1 is more than deserved. They deserve…read more0 star but it is not offered. The merge with EMPIRE BC/BS has only worsen the service. Good luck if they dont hung up on you when you call. Please dont take it personally if they do that they do. Is only showing their level of unprofessional conduct. Dont blame the representative: not their fault. They are told so: try to make customer's life impossible. Look at the difference in salary: CEO Pay $20,931,081: Median Employee Pay $54,627. MD are leaving health Insurances because they pay peanuts but pay 21 million to the CEO. Does it make sense? Health care is a business as we all know. There is immorality in this concept because we are talking about human beings not cars. That the reputation of Anthem was low, was well know. Go somewhere else.

If you ask me who I'd phone if my life depended on it.. Phil…read more Phil is such an amazing individual. He has helped me time and time through. His work ethic, attitude toward life, and sweet personality make me come back time and time again. I will continue to use Phil as my main person for all insurance needs. Plan with Phil is A++, great book.

Very pleasant !! My agent, Phillip is always prompt and…read morefriendly when I need help. He goes the extra mile to ensure my husband and I receive the best service possible!

When water leaked from kitchen faucet and the new hardwood floor bubbled up and was severely…read moredamaged, State Farm covered most of the new flooring and labor. When my old Toyota Avalon was totaled and impounded for no up-to-date registration and inspection, State Farm covered the costly cost of the impound and paid out for rental and total car loss, etc. Diane S.

Steve handled our complicated insurance needs involving an out-of-state move, property insurance,…read moreauto insurance for a minor, and a difficult to insure vehicle. He was quick to respond to both emails and texts- often within minutes. He made a challenging time in our lives much easier with his knowledge, expertise, and attention to detail. Outstanding service at every opportunity which is very rare these days. Thanks Steve!