Forget the Christians and their Gregorian nonsense, in our household there is only one measure of…read moretime, Pre-Steve and Ado-Steve. It's hard to remember the time PS, the more we charge ahead into the AS era the more the past becomes fuzzy, fragmented and frankly pointless. I can't remember what life was like for me before the advent of the Universe's Greatest Kitten and I'm beginning not to care. Everything starts and ends with Steve. Step aside assorted mystical deities, there's a funky black kitteh in town. Steve, or to give him his full title Unstoppable Steve 'Awesome' Summers-Jackson, came from this excellent pet shop on York Road. I've been going here for years for the wide range of food and treats, fishies and fishy related frippery and to buy small furry things whose entire purpose in life is to make me feel cuddly on the inside. As soon as we saw Steve we knew he was the one, he'd already made a huge impression on the staff in his time there by virtue of his mega meowy awesomeness and they still ask how he's doing every time we pop in. Great shop, great staff, happy and well cared for animals and an excellent example of how to do things right in a tricky and often poorly delivered industry. If Steve could say anything other than MROOOOOOOWWW, MAAAAAAAAAAAAAAAAA and PRRRRRUPPP I know he would give a double thumbless up.

I came here with my friend to get some food for her little dog and we ended up getting really…read moredistracted by the animals in store. ..as usual. I love pet stores that actually have animals inside for you to look at and paws for thought really do have a wicked reptile selection. I'm not a fan of them as they creep me out a lot but I kind of like looking. They provide care sheets for loads of different animals in store which is a really good service and all of the staff really know their stuff about how to look after the animals properly. As Susan's review said, they advise the RSPCA on exotic animals so they really do know their stuff.

To be honest I'm a cat and a dog person. I'm not really into things that eat things whole or can…read morecrawl. My friend is into her weird (sorry unusual) pets though so Pet and Garden World was a good choice. It's a fish lover's heaven and not like the Cat off Red Dwarf. I'm talking for people who like their swimming things to be kept alive. They've got loads to look at. From different species to all the stuff you need to keep them. Next it's the wonderful world of the reptiles and they seem to know their iguanas from their well erm other iguanas. I don't mind admitting my reptile interest and knowledge is somewhat limited. If you like more conventional animals you'll still be fine here and get your laughing tackle around things for a host of creatures including dogs, cats, parrots, small birds, hamsters, rats, mice, rabbits, guinea pigs and chinchillas. Excellent find and plenty of the things you need on hand.

My husband has been to the Pet & Garden World in the last week for some plants & tropical fish as…read morehe has renewed a old hobby & both of us are very pleased with the beautiful healthy fish & plants plus the staff are very helpful & polite. Chris & Stew

Rude experience instore, nasty, cold and unfriendly I…read more mentioned it on facebook in a private message, to try and get the situation fixed No bother to even get back to me four days later. I called the shop, nobody got back to me And then they have the nerve to reply to my review claiming im harrasing them Ie to twist the situation which all started from their NASTY ABYSMAL ATTITUDE. vile company avoid like the plague

I was interested to read a review about the rather unusual manners of the staff here, as I rather…read morethought it was just me. You know, my face or something. It's nice to hear that it is at least one other person's face and not just mine. I popped in on a bit of a whim, looking for dog treats and to see what was going down in the latest pet shop in ma hood. There is a wide range of merchandise at fairly reasonable prices and the animals looked well cared for, so there is a star for that. But the staff? Genuinely bamboozled by their attitudes, and I mean attitude in the very literal teenage huffypuffy 'I hate everything' sort of a way. I asked to have a look at some collars that were behind the till, and was met with silence. Actual for real silence. Staring right through me silence. SO weird. So I asked again, more silence, so in a very English was decided to babble my reasons for wanting to look at the collars. Not a single damn word. The girl just turned slowly (revolving for eternity with the centrifugal force of internal rage?), reached for one random collar and slapped it on the counter....then looked away. Just so very very odd, to be THAT bad a customer service is really an art. To be that rude a human being interacting with another human being is quite unnerving. I should have said something, and believe me as I left my potential purchase (more fool you lady, I have LOTS and LOTS of cats who I'd happily buy diamante collars for) and walked out I knew I was in for a long argument with myself in the shower later with all the awesome statements my brain just couldn't come up with at the time. I wont be going back to such an unwelcoming place, no matter what the convenience...I'll stick to making the effort to go to Paws For Thought on York Road where I am guaranteed good advice, as much browsing as I want and *faint* a smile. So, top tip for the staff at Paw Prints? Ladies, if you hate your job so much that you death glare your customers out the door....then the service industry is probably not for you. Perhaps bouncer or loan shark would be a better sphere of employment.

Pets at home offer a good range of products, but their pricing can be a little on the high side,…read moreespecially their food! There is a local garden centre near me who offer the James Wellbeloved food my dogs eat at a far lower price. Since signing up for a loyalty card at pets at home (I know. A bad move!), I am getting regular post from them, which is more irritating than anything. In short, I'd use pets at home again if I urgently needed something, but I'd rather go somewhere else if possible.