excellent service! Very knowledgeable and fixed my issue quickly!! from the time I called and the lady in the office answered they were so polite and professional got me a scheduled. He was there within 30 minutes diagnosed my problem and got it all taken care of and the price was reasonable. Cleaned everything up and it was good as you when he left. read more

Over priced sloppy work. Wish a national brand was a higher standard of trust and workmanship. Check the local vendors.

If it had no stars this is what they deserve! RIP OFF!! Quoted me one thing & ran my card for over $1000!! 15 min fix to apply a female fitting onto a pipe! I was told one fee and after the 15 min job I was charged over $1000 Unauthorized!! I disputed the charge & bc I signed a waiver they took what they wanted! Due a ladder being needed I was charged $800?? DO NOT TRUST THEM! I ended up with a $500 bill and my $ taken in the end- the part is $2 at Lowe's btw! You do the math! They have ppl on Facebook recruiting ppl that need handy men so the add said then I was transferred to Roto Rooter read more

Roto-Rooter Plumbing & Water Cleanup - Plumbing Near Me - Hickory, North Carolina

Tried telling us we needed a whole new well pump and wiring, etc totalling $9300 because we were desperate to get our water back after 7 days! We got 2nd opinion and only needed a pressure switch and Guage totalling $225! They tried taking advantage of us! Please don't use this company!! read more

Quoted $800 for a small job. When I told the technician I needed to get another quote because I wasn't sure on how much this job( spigot replacement) usually cost he was clearly irritated and told me now they were not going to get paid for coming all the way out here. After I didnt respond he asked me what I would pay for the job. I was uncomfortable. They pulled out my washing machine and the hose and left the washer out and water all over the floor. Another company came out and did the same job for $275 plus cleaned up their mess. read more

Charge was more than quoted even though they go by Roto-Rooter they are a company DBA. He finally got my plumbing fixed, but stated there was no guarantee and did not give me any paperwork before starting and when he did it said they were not responsible for any damage and if their equipment should get stuck, it was my responsibility for the cost of removal and any damages. It would have been better to know this before hand, so I could have decided if it was the correct choice for me. I still would have had to pay a fee for them just showing up even if I decided not to use them. read more

Rotorooter Hickory NC. Had a leak in the ceiling of the basement. Sheetrock was removed when he arrived and all he had to do was replace a small section of pipe which took around 45 minutes. Charged over $700.00. I priced the fittings and pipe at lowes and those added up to around $20.00. This means they charge well over $600/hr. While there a restoration specialist showed up and he didn't know I overheard the conversation between the two of them. "Your not getting any money out of this job they are too cheap." I reached out to the manager who said he would look into it. He told me to give him a couple weeks. Sent several emails with no response. read more

Overcharged, RIP-OFF, Theft I don't recommend Roto-Rotter Plumming, in fact I warn you to stay away from them. I had a leaking pipe in my house basement which was easily accessible. After a half done inspection, they informed me that I had to replace the main shut off water valve and the water pressure reducing valve. They charged me $2,500.00 for less than 5ft x 3/4" PEX pipe/tubing , 3/4" main water shut off valve , 3/4" water pressure reducing valve and a minimal amount of hand digging through soft mud. This job was done in 2 hours. Again, $2,500 for this fix. Absolute theft and an embarrassment to plumbing work. After repeated requests, to their reluctance, I received a long invoice which utilized big words, which were both unnecessary and misleading terms. I feel robbed by this company and hope that many others see this review and are able to save themselves from a similar situation to what happened to me. read more

VERY EXPENSIVE, MISLEADING AND DECEPTIVE PRACTICES An associate came out and put a $5 part on my sink. It only took 23 minutes in total to complete the simple repair and they charged me nearly $300. I asked the associate what there hourly rate was and that person explained that they charge flat fees for repairs regardless of the amount of time it takes. This was not disclosed to me when I asked the booking associate to provide a summary of there fees at the time when the appointment was set. The associate who made the repair also disclosed that they receive a commission and the more they mark up the charge the more they receive. The associates are essentially incentivized to overcharge their customers which I believe to be an unfair and deceptive practice. The bill is very vague and does not provide a breakdown of costs. I will never use Roto Rooter again. read more

This is the best company and the employees are great! I will never use anyone else. Jason with water restoration and Chan have been life savers! I highly recommend calling Roto Rooter Hickory first! read more

They are Very kind, professional, and knowledgeable about plumbing issues and they always have great technicians and plumbers that will come out, fix the problem, and thoroughly explain everything that needs to be and have been done!! Josh is one of my favorite plumbers!! I highly recommend Roto Rooter!! read more

After my daughter's homeowner's check came in, suddenly the bill appeared from Roto-Rooter for the exact same amount. They didn't finish the job either. They tore out a wall, a kitchen cabinet, and the kitchen floor tiles, brought in some fans to dry out the place from a leak in a pipe...all to the tune of $10,000.00! They replaced nothing! How can that amount of work, requiring no specific skills and no materials, cost $10,000.00?! They had all the information about my daughter's homeowner's insurance, so they had access to the amount it would pay. Can you say insurance fraud?!!! We will be contacting the Better Business Bureau. read more

We live in a duplex in which the other side had a leak so the landlord called Roto-rooter, the crew came out fixed their leak and dried everything out and discovered that we too had a leak. The leak was fixed on our side which then was discovered there was a lot of damage. Matt and Carlos did and awesome job and keeping us informed on every step of the way. Both were very professional and friendly. Now we are just waiting on the rebuild team to finish but Matt and Carlos went above and beyond to help us through a stressful experience. If you need some water restoration, request these 2 they are the BEST! Thanks guys for all you have done for us! read more

I had what appeared to be a blockage in my main drain line. Roto rooter snaked the pipes and diagnosed the issue as a blockage caused by a cracked pipe due to tree roots, which voided coverage by my home warranty company. That cost $500. The tech quoted me a price of $2,000 to actually dig up the line and repair it. I had another company come out less than a week later and they found that it wasn't a tree root but an issue due to the sidewalk settling that had actually snapped the line. This other company snaked the line, diagnosed the problem correctly, and dug our and repaired the line for less than $400. Roto rooter's prices are outrageous and the work did not solve my problem. Never again. read more

i had a great experience using roto rooter last week. I have used other plumbers to help with my plumbing problems. Roto rooter were the 1st to diagnose AND repair the problem. They are more expensive, but did what needed to be done. They didn't just come by, unclog the line and ask for a check. Thank you! read more

I use them when my main drain line in front yard need to be routed out. They always come between 8AM And 930Am. with a nice heavy duty Roto router. Price is very reasonable in my opinion. $110 last time. Also I'm 14 miles down the road. Can't say enough. Don't hesitate to try. read more

Same day service. Called before arriving and arrived in time range given. Rick worked hard and gave me a few useful tips. Would definitely use them again. Also, when I called I got a live person, not a recording or transferred to a tech's phone (often in the middle of a job). read more

I called Roto-Rooter this morning for a plumbing issue. My kitchen sink was completely backed up. Jay came to the rescue immediately. He solved the issue for a very fair price. He was professional and didn't mind my asking loads of questions about how the household plumbing system works. I will forever use Roto-Rooter for any plumbing needs I have. From the first call to the moment Jay left, the company was nothing but professional, courteous, and understanding of the issue. read more

If your having a problem with your main sewer line in yard with tree roots. Call them. He showed up with a hydrojetter. Warthog nozzle. Nothing stops the Warthog its a 1200 dollar nozzle. It will be more expensive then running a cable cutter. But it will last longer. His van has a hydrojetter in it. It works by remote control He was in and out in 20 minutes. Highly recommend. If you don't know what i'm talking about Just go to bing click on videos type in warthog nozzle. You will see many videos demonstrating. Its a bad boy. Good luck. read more

Great job repairing my storm drain, which was an old terra cotta 8" pipe running 80 ft under my paved driveway. The the pipe was cracked in several places causing sink holes. The team assessed the problem and gave me 3 options, and pros and cons for each. We went with a liner "blown" inside the old pipe. No digging up the old pipe or tearing up the driveway! The team continued to work long hours each day to minimize the inconvenience on me, and they were professional and courteous. The liner is a great option, relatively quick to install, and doesn't tear up the yard. Final liner is stronger than PVC pipe, with no connections that can fail. Great team who I strongly recommend! read more