I made an online appointment on a Wednesday evening and received a thank-you for scheduling email. The next day, no call, no show, so I called them. Customer service told me they tried to call me even though I have no missed calls or voicemails on my phone during my waiting period, confirming her statement. We rescheduled for the next day. I will update on the services rendered. I believe in giving a company a chance before I complete the Yelp, but I will document my total experience. 3/12/26 read more

WARNING: Avoid Roto Rooter - Negligent Service Flooded Our Home Called Roto Rooter 8/21/25 to fix rocking toilet at my mother's house. Technician Leopold took 7 HOURS and left huge gaps around toilet base. Charged $720 for terrible work. Next day: ALL water fixtures gurgling/leaking, back bedroom flooding. Called Roto Rooter - they sent field manager Jason and restoration crew. After multiple visits, drain specialist found WHITE SHOP TOWEL stuck in pipe causing all the flooding. Jason confirmed towel was from their Cintas inventory and Leopold likely left it covering the drain opening during original service. Asked for partial refund since their negligence flooded our home. Branch manager Daniel Peacock offered "Maybe $100" and said he wouldn't be allowed to do more. Called owner Daniel Bausum's office multiple times. Staff was rude and dismissive. Final rep Called owner Daniel Bausum's office multiple times. Staff was rude and dismissive. One call was purposefully disconnected. Final rep Melissa said owner knew of the situation but essentially did not care enough to overrule Daniel Peacock. When I questioned their disrespectful treatment, she said "Well if you keep overtalking me and cutting me off, I am going to end this call" and told me to "take the $100 and move on." 22+ days dealing with this nightmare. Hotel costs for ruined family vacation, potential insurance claims, water damage throughout house - all because technician forgot his shop towel in our plumbing. Their response? Take $100 and shut up. Avoid Roto Rooter, especially branches owned by Daniel Bausum (Jackson MS, Hickory NC, Bloomington IN). Find local plumbers who actually stand behind their work. read more

It has taken me some time to write this review because I wanted to get my wits about me and have a clear mind. My issue began on January 2, 2025 when my husband noticed that we had a sewage leak. We called Roto-Rooter to fix the issue. The guys came out to assess the leak, gave us a price and work was set to begin the following Monday. One of the guys was new and the other 2 were on light duty. During the repair, my main water line was broken. The guys supposedly repaired it when they repaired the sewer line, free of charge. My yard was completely destroyed, but I was promised that someone would be out as soon as the rain stopped to put down soil, seed, and hay. In February, we received an alert from the city that we had another water leak. I checked the front yard where the previous repair was made and it was very evident that there was another leak. Called Roto-Rooter back. They sent out the guys who were previously on light duty because the "new guy" was no longer with the company. The guys repaired the line and made the statement that the other guy should have never been allowed to complete the initial repair, but the company was short staffed and had no other choice. The leak was fixed. It was found that the connectors had been put on too tight and caused a split in the pipe. Nothing could be done to my yard at the time because of the amount of rain we were getting during that time. In March, the same guys came back out to "fix" my yard. In April, I received ANOTHER leak alert from the city. Went to check the area again, and there was yet another leak. At this time, I called in a different company to repair the leak. This time the pipe was bent at an angle and the pressure caused a slow leak. I called Roto Rooter to file a complaint, I was asked if I would like one of their technicians to come back out to assess. However, NONE of the previous technicians worked for them anymore. Let me also add that I was initially told that my line was too deep to be hand dug and so I incurred an extra charge for the use of the heavy machinery. The second company was able to dig the line up by hand/shovels. I am very displeased in the level of work and service I received. I will not use them again. Oh and my front yard is still an eyesore. Yet another cost we have incurred due to Roto Rooters incompetence and lack of care. read more

On Saturday June 12th Roto Rooter service technician in Jackson MS was sent out to fix the faucet on the tub that kept running even when turning the handle to off position. The technician came out and reported that the stem needed to be replaced but couldnt perform the fix until Monday as he didn't have the part and the part center Roto Rooter uses isnt open till Monday. As I understand, the part needed is a common part. Why wasnt that part available to the technician through Roto Rooter and if it wasnt, why wouldn't the technician go to Homedepot where the part could be bought right away? Allowing the faucet to run all weekend wasn't a good solution so I had to pay the service fee $53.95 and get another company to fix it. read more

will never use!!! called several time with a request and was to call after 5pm ! no call until I called twice for service. them service person stated he had a headache would not be out until late! very poor customer service!!!!! read more

I called Roto-Rooter to come out to My House, a few months ago, and to replace a shut off valve, that was underneath the Bathroom Sink...I thought that the Price was too high, and decided not to have them do the Work...Meanwhile, the Service Guy asked me to sign a contract with them, afterwards, even though they didn't do any work. Also, He said that signing the Paperwork "This was a "Standard Company Policy, for all of their customers, and that they had to sign even if they didn't do the Work." ...Well, needless to say, I ended up signing the Contract, but, he failed write "Zero", on the Paperwork, where the Total Amount was shown. (In fact, the Column for the Dollar Amount, was left blank, until I had called their Main Headquarters, to have them to correct the Paperwork, and give me another copy.) Thank goodness for Headquarter! (Please note: Never Sign the Paperwork, afterwards, if they fail to do the Work, because it could come back to bite you in the But, later on!) read more

Horrible horrible horrible service. Use at your own risk Just warning you, they will over over over charge you for very little work. read more

As a first time homeowner repairs can be a little scary sometimes especially if you don't know a company with a good reputation to call. One night all of the pipes in our house backed up, so I hopped on Yelp to find a plumber in the area. I saw Roto-Rooter had good reviews, so I gave them a call. I'm so glad I did! Two plumbers were out first thing in the morning to fix our drainage problem. They were both fast and very kind. I can't really say much about the prices since I've never had work done on my home before. I would highly recommend Roto-Rooters for their great service though! read more

Excellent, upstanding plumbing service with courteous service folks. Quick response time and solved my issue. No more clogged up sink.

These guys have great customer service. They were very flexible and came out to my rental property right away. As an out of state owner, I certainly appreciate finding a company that I can be sure will do all the work that I contract. I would not hesitate to recommend these guys, especially to out of state landlords. read more

I called yesterday afternoon (07/13/2018) at around 3:00 p.m. and requested a plumber because I had a slow draining toilet, possibly due to a ninja turtle stuck in the toilet...who knows. I spoke to Marcus who was very courteous and professional. Since it was a slow drain and not an emergency, I told Marcus that anytime next week would be fine. He said next week would not be necessary, that they have technicians who work on Saturday and that a tech could see me on Saturday morning sometime between 8:00 a.m. and noon. Well around 8:15 a.m. this morning (07/14/2018) I received a call from a very nice lady at Roto-Rooter (I didn't catch her name) who told me the tech was on his way and should be here shortly. Within about 45 minutes, two technicians arrived...Terrance and his other brother Terrance. Both were extremely professional and courteous as well. I expected nothing less out of RR's technicians. I would say that both of those men represents RR very well and management should be extremely proud of them. They got to work immediately and had the issue resolved in no time flat. The price was very reasonable at $175 to include tax. Keep in mind, they came to repair my toilet on a beautiful Saturday morning, without a cloud in the sky and in the middle of July. They could have been fishing at the Reservoir, which is where I'm now headed. By the way, it was just as I had suspected, there was something lodged in the pee trap of the toilet...probably that dastardly ninja turtle. You may be asking yourself, why didn't you rent a "snake" and do it yourself? First off, I'll do a lot of things but plumbing is not one of them. I leave it to the professionals. Secondly, if it had been a much worse problem, the guys were already here to handle it. I consider myself lucky. Great job guys!!! Management..give these men a raise. read more

I called to scheduled an appointment to have someone check out some plumbing issues at my rental property. I confirmed this was a rental property when specifically asked by the individual scheduling my appointment. He then got my phone and credit card number and assured me that all communication regarding billing would go through me. When I told him I would not be on the property at the time of service, I was also assured I would be contacted with a quote before they began any services. I discovered they'd completed services when I received a receipt for $600 via email. No one contacted me, the card holder, prior to proceeding with the transaction. I've received an apology followed by excuses as to why this was a misunderstanding and not necessarily their fault, so now I'm just out $600 for a service I may not have even wanted rendered and an apology that does absolutely nothing to make it right. read more

Not pleased with RR!! They replaced a connection from my copper waterline to the pvc coming from the road last year, and the connection has already failed. I dug it up myself to find water shooting out of the connection. They were not willing to offer me any kind of discount to come back out and fix it again even though I have already dug it up myself. Honestly, I am not sure I would want them to come back, even if they would do it for free because I do not trust the quality of their work! read more

I had a pop off valve on a hot water heater that leaked. On a Saturday afternoon. They came right out and took care of it quickly. I was very happy about the quick service. The price was a little high, but worth it, on a Saturday afternoon.. read more