I was going to be a new patient in this office, and had a dire family emergency, which…read moreunfortunately made me unable to keep the appointment. I felt horrible missing it , and had apologized up and down for it, the office manager Jan, had absolutely zero sympathy or compassion for my situation and would not allow me to reschedule . How horrible to feel in pain like I have been in for months, now only for someone to make you feel worse even after a family emergency, and say go someone where else. It would have been my first appointment . I could understand if it had happened a second or third time definitely, but to be denied your first visit because of a situation how unethical and concussion uncompassionate and pathetic is that??!!! Wrong in a many ways. This is what the world is coming to . Sad. I will let everyone I know about this place. Holland, South Haven and Allegan locations. Find a job you like Jan, because your attitude clearly shows you don't!!!

My toe was bugging me a lot and I couldn't get into my regular doctor so I Googled for a…read morepodiatrist. They got me in the next morning with Dr. Rebecca Sundling. She checked it out but had me get a few x-rays. It turns out I had fractured my foot. WHAT?! Who knows when that happened but she explained how that was affecting my toe and gave me a shot. So far, that's working great and I can walk normal without fear of taking that "wrong step". I'm giving 5 stars because she was not only quick at figuring out what's wrong but she was very personable. She even trimmed off a couple calluses for me. I also didn't have to wait long and every staff person I interacted with was friendly. In case anyone from Northwood Foot & Ankle sees this, thank you so much! :)

Dr. Bergsma and his staff were all very friendly and professional. I felt like they all worked…read moretogether in a positive manner. Dr. Bergsma was very thorough, and he showed me exactly what was going on with my foot using a foot figure to point out the bones that were giving me an issue. He really was great. So glad I went. I feel that I will be back to normal utilizing his advice, inserts and good shoes.

My grandmas appointment was at 11 and it is currently 11:57 and we have been sitting in the room…read morewaiting for the doctor and haven't been seen. Not impressed.

Negligent doctors who don't read the chart or actually care. Didn't bother to read the mri or…read morechart, or address concerns for pain, sent me to the er and after they can't find a pulse in the foot with the ultra sound and the ct confirmed other issues, the office blew me off and told me to call my pcp. What a crappy office

If I could give this negative stars I would absolutely 100% with every fiber of my being!!…read more My partner had a bunion surgery done from them Feb.28 2024 and they messed it up. Because of that my partner had to endure not being able to walk without having pain for roughly 1 and a half year and they told her to have a bone stimulator which never worked btw, then they have her buy expensive silicone stuff for foot to put in the expensive shoes they had her buy .Then they told her to keep the bone stimulator on and not do anything even though she told them multiple times she was experiencing pain from it cuz it was literally shocking her, and they dismissed her and said "Just wear it anyway!" They later on referred her to another doctor within their area to tell him about the pain she is experiencing and then his only solutions were "Buy some silicones for your foot" she said never worked for her. "Get a bone stimulator" never worked for her either and his response was "I'm hearing a lot of negativity" NOOOOOO YOU THINK?!? I would have yelled at the guy if I was there with her. And then they did a cortisone shot on her foot and they bent the first needle because they forced it way too hard on her foot and then they grabbed another one and just kept going like they didn't even fucking care. She still has two dot scars from them. She went to another doctor out of the area and they fixed the mistakes that holland foot and ankle did, removed 3 screws that were way too long and fixed the broken metatarsal that wasn't even connected. The doctor even said to her mom "She wasn't crazy at all" about the pain she was experiencing.

As someone else said - RUN AWAY. Receptionist is a RUDE immature child and the entire place is…read moreun-inviting. Doctor Monfore took x-rays of my feet and I had to inquire about the results after 2 visits, because he wasn't going to volunteer any information. Wanted me to buy orthotics at the tune of $500.00, PLUS the cost of a 3D scan without telling me what the issue was, or if they would even correct the issues I'm having. I think he was trained by Al Bundy. PUTZ.

The front desk ruined the vibe right from the jump. How about you hand me my insurance card and…read morelicense at the same time instead of one by one while each time I had to set my stuff down and grab the card? "Dr." Monfore was horrible. He didn't explain he was going to butcher my big toe nails and ruin my pedicure and did it without my consent. He got mad that I was mad and when I checked out I swore that my toes were F'ed up so he told me to go elsewhere. Gladly! The front desk said I was "all set" and then he asked me how I was going to pay. HE needs to pay me! I wasted $40 and ruined my pedicure for nothing. He needs to explain what he's going to do and have patients give consent FIRST. I didn't need my nails cut until the surgery. If I needed or wanted them cut I would have done that myself. Such a waste of time and money. The place is also a hole.

Doctor was first rate - best podiatrist ever. Took the time needed to understand my problem,…read moreexplained it clearly, fixed the problem over a few visits and then wrapped it up. Never had the feeling he was dragging it out to increase his revenue, like other podiatrists. Very nice man - recommend highly!

From the moment I walked in, I was greeted by a very friendly receptionist who made me feel…read morecomfortable right away. Dr. Hartger was AWESOME! He took his time to explain everything thoroughly, went over all my options, and answered all my questions. Everyone in the office was friendly, and I would highly recommend this place!"