To say their pressure to sign up for their membership program was offensive, is an understatement!…read moreI began with a "no thank you", then another "no thank you", then a "no", then a "no, stop asking me", then "do you not understand?" I asked for his name. He said he was the General Manager. (Geez! They must have some kind of training). He wasn't listening after we said no over 8 times. My wife let him know they are losing business with his uncaring tactic. He said "sorry you feel that way", very sarcastically. He asked if we wanted a towel. I said yes. He said "finally got a yes". What an extremely rude, painful and obnoxious experience!

I pay $35/ month and wash my car as often as I want. The young people who work there are respectful…read moreand cheerful-every time. I love the service - love being able to keep my car looking new and will continue my membership as long as I can!

I love having a clean car! I don't even live in Columbia but when I'm here Columbia mall car wash…read moreis one of the places I must go. I love their loyalty program, friendly service, quality ofservice, and pricing structure. The last time I went the guy who took my order reminded me not to leave cash or valuables in the car. Not that I've ever had anything taken there but obviously others have. Usually I remove everything from my car so every nook and cranny can be cleaned. If you leave stuff, say in the cup holder, it won't be wiped down. At the end, inspect your car before driving off. If they've missed a spot they will correct it with pleasure. If it rains within the day, you can take it back and they'll wash it again for free. (I asked and discovered few people take advantage of this.) On losing stuff there... I once lost an important envelope and thought they'd thrown it out with the trash from my car. I called and they went through the trash and I headed over to see what they'd found. Wrong envelope, but the effort they made was above and beyond and I'll never forget it. (I later found that I'd left the envelope near a cash register in the mall.)

My car was in for a wash I had change stolen and they lost my keys…read more No help from management. Waiting on police I will be canceling my subscription

I took my dog to the pet wash station for the first time today. The place was filthy. It had a…read moresewer smell in the building. The pet wash station was filthy. I had to clean it out for 5 minutes of my 10 minute time you get for $10 to wash your dog. No tables in there to sit your towels or anything on. You had to use the floor which was very nasty. It could be a really nice place to wash your dog if they would clean it up and get a table or two. No shampoo or anything in the station except water spray and the dryer sort of worked. Very disappointing.

I used the automatic car wash 2-23-24. The next day I noticed two big white spots on the rear end…read moreof my SUV, looks like calcium deposits. I can't get them off, I'm going to have to go to a detailer and hope they can do it. I would have put in a complaint to them before leaving a negative review but there isn't any contact information on the website. I would stay far, far away. This has turned out to be a VERY expensive car wash for me.

I honestly loved it until I looked at my bank account. $20 for only 3 minutes of just plain water I…read moreused to clean my car mats. It told me I only spent $5 on the little card reader. I think that's an absolute scam or hopefully it was a glitch because I did like this place. Won't be back with the price of $20 for the 3 min of water I used

This is one of the few self service cat washes in Columbia. I found it to be clean, easy to access…read moreand had plenty of room to detail my car.

Received $1500 worth of damage to my new car that they are refusing to pay for. I informed staff of…read morethe damage immediately, they filed the report, but no one checked cameras or checked to make sure that the wipers were clean and free of debri.

Took daughters Audi for touchless wash, cleaned car well. Not crowded, vacuums worked well also.read more

DO NOT USE THIS CARWASH!!! Their blow dryer broke our sun roof bracket, they said they weren't…read moreresponsible and that it was already broken. First off, if that was the case my car would have been wet from the water. When I asked for the video footage they refused to provide. Keep in mind I have a Lincoln Navigator, not some piece of crap car. When I asked Amy from the claims department for cooperates number she refused to provide the number. Terrible customer service and terrible machines!!

I am a year into a road trip and have tried a lot of car washes around the country, but this was…read moreperhaps the best one I have been through.