I had a very frustrating experience with customer service. When I initially approached the front…read moredesk, I asked the representative whether I needed to purchase tape for my return. My question was not answered, and I was left without clear guidance. After completing my first return, I had tape ready to purchase for the next item. At that point, the representative informed me that I would be charged for tape. I explained that I had already asked about this earlier and had not received a response, but my concern was dismissed, and he continued with the charge without acknowledgment. The lack of communication and disregard for my initial question made the interaction feel dismissive and unprofessional. It ultimately led me to take my business elsewhere, as it was clear that customer service was not being prioritized.

I've had my box here for several years and the staff are always great, friendly and fast.read more

Such a great group of people. They were responsive and accommodating. My team and I needed some…read morematerials printed for an event we were putting on in San Antonio. We reached out to multiple printers, but AlphaGraphics was the only one who could make it happen in our short timeline. The prints were beautiful and delivered earlier than we could have hoped. Thank you!

We always receive fantastic service from Taylor and the AlphaGraphics team and cannot speak highly…read moreenough of them. We rely on them for all of our marketing needs (signs, business cards, design work, etc.) and they do a wonderful job. Friendly group of people, quick turnaround time, and high-quality products. Give them a call!

I have been to this store five times and four of those five times it's been a hassle to ship a box…read moreas a return. If you're short on time and don't need a hassle, please visit another store. Rudeness

I sent an item in for warranty repair. UPS store packaged and shipped the item, and it arrived…read moredamaged. The recipient company is now asking for five hundred dollars to repair the damage done in transit. Because I didn't purchase the extra insurance I was only reimbursed my shipping cost and one hundred dollars. Make sure you purchase insurance if you ship through this ups store because apparently they don't guarantee the safety of your items unless you give them the extra $$$.

Package got delivered to this store, someone there signed for it, as noted BY FEDEX, we call store…read moreand they tell us it's not there. We physically drove there, were still getting told it's not there while these lazy bums were standing in front of it. We see our last name on the box behind Reggie, the Assistant Manager, and he goes "oh yeah, it's there". These people are inconsiderate, rude, and bad at their job. Yes, we spent over $700 and wanted to find out package and YES we were upset. But in typical San Antonio and Texas fashion, they had to be petty, lazy, and inconsiderate for no reason. To the owner: Fire your workers and find new ones or teach them to grow some thicker skin and just do their freaking jobs like grown adults not like petty high school drop outs they and 80% of texans are

Got treated horribly by one of the staff members named Crystal attitude, sarcasm, and eye rolling…read morethe whole time for a simple question. It was so bad another customer in line helped me with my print because he overheard how nasty this employee was to me and felt so bad he offered help instead.

Excellent Customer Service by Angelica. I came in to mail a care package for my BFF who's visiting…read moredaily his Spouse who's in the hospital ICU unit. She was Incredibly Professional, deeply Caring and Compassionate. Her kind words and genuine positivity meant the absolute world to me. She went above and beyond & she is a Tremendous Asset to this 20079 Stone Oak Pkwy location! Both Gals working there today were smiling and so nice She helped with my items in a bubble wrap envelope and made it smaller for cost efficiency

I have been coming to this UPS location for years and years to drop off packages for UPS for the…read morepost office for Amazon and all of a sudden today they told me they were going to charge me a dollar to drop off a USPS package when all they have to do is take it from me put it in a bin and then let the post office come pick it up but they want to charge a dollar, no thank you. That's just unacceptable. Shame on your UPS!

Overall FedEx experience: Perhaps this ship center is very good, but I didn't visit here. This is…read moremerely a warning about FedEx's overall corporate abilities. A package I sent through them languished in Spring Branch for four days before they picked it up. It then took a week to get to Houston. A week! I could have walked 199 miles in a week. After that the package simply disappeared. After another week of seeing the same lack of progress on their website I contacted customer service. They told me they couldn't track it because it had been "too long." They delayed the package and then lost it, but couldn't track it because their system took too long to do anything with it. I use USPS exclusively unless a shipper insists on using UPS or FedEx. If I really need the item I acquiesce. From now on I think I'll stick with USPS as they have proven to be very dependable.

Ordered a few posters from this FedEx as I needed them for a conference at Marriott (where they are…read morelocated). The posters looked good; however, I was surprised when I noticed they printed them on thick boards rather than on poster paper (which can be rolled up and carried around). I needed them right away so I couldn't return them (even though the woman did offer to reprint them, but it would have taken another day). Not sure why it was assumed I needed posters on poster boards, but this really messed up my two presentations. It was also a major inconvenience to carry them around (and to throw out later on). Very polite staff, which is much appreciated, but very unsatisfied with the product.

I was looking around for a place that does customs sticker prints, and this company popped up…read more After doing some online research it felt like I better idea to try to get it done in person rather than over a software online. So I called this place, to ask about coming in. It seemed like they would be helpful to get some stickers made for my business. When I got there the person who does that kind of work came out to 'help' me but basically blew me off and acted annoyed that I was there. I emailed him all the specifics he asked for, including the logo to print. He never returned my email, never quoted me a price and never got in touch with me again. If you need printing done, avoid this place. They don't seem to care about gaining new customers or fulfilling orders.

The AlphaGraphics team was absolutely phenomenal! We needed 500 copies of several different…read moredocuments, some of which required special binding. Not only did they deliver flawless documents, they also hand-delivered the documents to our hotel so we could access them over the weekend. Additionally, we had several last-minute changes to our documents, which the team accepted without any complaint. They were professional, timely, flexible, kind, and delivered perfect products. Its a shame we aren't from the area, otherwise we would use them for every print service we need!