We used them for my sister's baby shower and, more recently, my nephew's first birthday. They did…read morean excellent job both times! They're professional, knowledgeable, very creative, attentive to your requests, and most importantly, honest! lol If your ideas will look a little crazy, they WILL let you know before you have to find out the hard way! They're reasonably priced and the owners are VERY sweet! I'd suggest this place to anyone! They did such a phenomenal job at my sister's baby shower we vowed to only use them for decorations moving forward!

Colleen, her husband and crew are amazing. Colleen is extremely friendly and helpful. She answers…read moreall your messages quickly, and they have the best prices by far. Her husband and the set up team are hardworking, professional, and very friendly. I wouldn't use anyone else for my future party needs.

Party Heaven was a tremendous help when planning a drive by baby shower. On their recommendation…read moreI rented a flowered backdrop and chair and they were absolutely right in their experience. It was absolutely beautiful. The colors perfectly matched our invitation. It was a spectacular presentation. Everyone was in awe of it. I Highly recommend them for your party decorating needs. They came and set it up and when we had problems with it falling they came back to fix it before the party began.

Website says they close at 9pm on Saturdays. Then we get there at 550pm, and the sign says "OPEN"…read moreand is lit up, but another sign says closes at 6pm, and the door was LOCKED!!! I knocked bc I planned around this trip and need decorations and balloons for a morning event. But no answer. Called and no answer. Very frustrated with all of this.

This place has a great selection. Hardly anyone does balloons anymore seems like. I'm going here…read morefrom now on.

ZERO STARS, DO NOT RENT FROM HERE. Back in May I rented a fan wicker chair for my cousins bridal…read moreshower on August 21. When calling to reserve the chair for the shower, I was told I could pick the chair up the day before, since the shower was out of town & I wanted to decorate the chair. My card was charged the $45 for the chair in May when I reserved it. I had arrived to Party Heaven the day before the shower in August to pick up the chair as discussed, and was told that the new fan wicker chair I rented was just rented out to another person. While I was trying to talk with the owner, Colleen, she was blowing me off and answering phone calls'. After several minutes went by, she finally stopped taking phone calls only to offer me a BROKEN and completely PAINT CHIPPED wicker chair that was behind a wall with other broken items, telling me she would give me a "deal" on it. When verbalizing I wanted the new chair that I rented, she told me "both chairs looked like this and she didn't know what to tell me". She was condescending with her stories, before that she was telling me the chair rented out was brand new. She then proceeded to scream at me in the store and point her finger in my face. She then told me I shouldn't be picking it up the day before, which condescended what I was told when booking. Since my party was out of town and I wasn't going to be able to pick it up the next morning, I wanted to pick the chair up later in the day on Saturday once it was returned to Party Heaven. Colleen proceeded to tell me no that her "1000 party (that night) was more important than my $40 chair". I am almost 28, but look very young for my age. Colleen took advantage of that by screaming at me in her store and trying to rent me a broken chair, telling me I was getting a "deal" on it. Everything I was told by this company was a lie and VERY UNPROFESSIONAL. Honestly, I don't know how they stay in business. Thanks to Y-BUY in Mantua I had a beautiful chair last minute to decorate for my cousins shower that was half the price!!

DO NOT RENT from this company !! Back in May my cousin reserved a chair for my bridal shower that…read morewas August 21 . She was told she could pick up the chair Saturday so she could decorate it ,when she went to pick it up she was told " oh I just rented that chair " After calmly telling her that she was told she could pick it up the day before and why she needed it early she was yelled and screamed at she was also told " my $1000 party is more important than ur $40 chair rental. Extremely rude and unprofessional !!! Would have given zero stars but it's not an option

The store is nice, spacious, meticulously clean, and very well organized. The in-store merchandise…read moreavailability matches what's shown online. Great shopping experience.

We enjoy coming to this store as staff are friendly! We want to thank Donna as she has helped us…read moretwice for Halloween decorations and is always very friendly and accommodating to customers. Thank you!

AMAZING company with the most sweetest employees! We booked a tent rental for our backyard wedding,…read moretables, chairs, a photo booth, the linens and other stuff. They were GREAT!!!! Truly made our wedding. They set up on Wednesday so we had a few days to make it perfect. They cleaned up on Monday. Very smooth process, very direct and clear with prices and add ons. They also help you literally PLAN things! They drew maps and layouts out for us and it made the experience very nice. I would recommend them 100000 times over!

I hired this company 10 years ago for a tent and had such a different experience. Not sure if it's…read morenew owners or new management but my husband threw me a 50th birthday party that went until 12-1 a.m. in the morning and they were calling my cell phone at 8 AM the next morning to pick up the tent. Such horrible business. They claimed that they left a voicemail on Friday with pick up time which never happened. They woke me up twice on a Sunday morning after my major birthday party in a rush to get the tent. They set up the tent 4 to 5 days ahead of time and we're such a hurry to take it down. They could've at least given me 24 hours to recover and clean up from the party. You may save money with this company, but it's not worth the hassle. And they were extremely rude to me. The quality of the tent wasn't even that great. The side walls had slits in the windows. In addition, the chairs had stains all over them. Spent over $1000 renting from them to be aggravated not even seven hours after my party ended.

My mom has been using this place for the longest time to get sternos, aluminum pans & racks, etc. I…read morerecently started using this place as well because I'm about to throw my parents a wedding anniversary party next week. I bought a lot of my supplies there, and my mother went with me. We had a great time inside, because the cashier was awesome. She was a pleasure to talk to, and was helpful.

It's a hot mess in here. It reminds me of a store you'd find in something like the Columbus or…read moreBerlin farmer's markets. You'll find half opened cartons of pop tarts with some of the boxes inside crushed. Cheap Chinese imports next to Mexican hot sauce. But the reason you come here is for the cheap party goods. For $6, I got a set of cutlery, party cups and enough napkins and dessert plates for a gathering I'm hosting. The price you pay literally means you're going to have to dig a little harder to find matching items, since people don't seem to bother to put back things in the proper bins after picking them up. Kudos for being open into the evenings for those who work hard for a living.

Recently rented a tent/chairs thru Westmont Party. From…read moreplacing the order to final pickup everyone was knowledgeable, helpful & professional! Chairs were perfectly cleaned, linens labeled & ironed & set up was mindful of sprinkler system & my preference. TOTALLY A PLEASURE TO DO BUSINESS WITH & it's family owned & operated. Would highly recommend!!!!

Well stocked party supply store. Attentive staff. My go-to party store. My only complaint is how…read moreearly they close. That's it's so a 9.9/10 would recommend.

If I could give them zero stars, I would. A company's reputation is defined by how they handle…read morethings that go wrong. And with this company, let the buyer beware. While delivering party rentals to my next door neighbor, their delivery driver hit my basketball court, knocking it to the ground, shattering the backboard, destroying the rim and hydraulics and exploding the base. The drivers stopped, exited the vehicle, picked the basketball court up, left the broken pieces on the ground and drove away. We have video and photos of the entire incident which have been shared with the company and its owner. They have not taken a single step in the right direction and nothing has been done to rectify several hundred dollars in property damage. A complaint has been filed with our local police department, which they have not responded to. Charges are pending in civil court. This is not how reputable companies do business. Not only is it morally reprehensible, it is illegal.

Being in the business of event planning, you deal with all types, but ultimately it's the efficient…read morenice folks who get my company's hard earned dollars. I've worked with Mike and his team twice now and both experiences have been filled with quick, efficient, and personable service. For an upcoming event, Mike came out to the site, measured all the rooms and is in the process of entering the info into a program that creates a basic blueprint of the venue. He's figuring out where all the tables are to be situated, he's helped me visualize where the vendors should go, and even offered to deliver and pick up the tables, chairs, linens, and other rental stuff during non-business hours. Being a one-woman operation, it's really wonderful to have someone like Mike on my side. He's taken a lot of stress off my shoulders and I gave him a muffin for that.

I rented tables, chairs, and table linens for a high school graduation party. They were able to…read moreaccommodate me with just a few days notice during the busy "graduation season"! Michele was very gracious and worked with me to ensure that I got what I needed. I even called the day before the delivery panicking about the color of the table linens and she endured my moment of psychosis! Communication was also thorough and timely. The rates were competitive and I used the discount deal featured on Yelp. Their delivery was also great; I had the equipment 2 days before our party and they picked them back up the next day. Using Preferred Party Rentals was a breeze and I'll definitely use them again in the future!

They don't even deserve one star…read more Both customer service representatives, Gabrielle and Michelle, are very rude! I ordered silver candle holders and most of them were sent to me tarnished. I spent the night prior to my wedding polishing them and they only offered to take $30 off my bill When they say no refund, they mean it. My wedding venue advised me that I could not rent outside silverware after I had already made a down payment with Preferred Party Place. I explained this to Michelle and she refused to refund my down payment. Whereas, another vendor did so, without a problem. I would never rent from this company and would not advise advise anyone to do so either.