303 Ruskin Pl, Santa Rosa Beach, FL 32459 We stayed 4 nights with a 7 day old infant. The family was gathering for a celebration of our newborn. 2 nights we experienced air conditioner outage on 3rd floor. 3 rd floor has 3 bedrooms of which the Summer heat escalated. We experienced plumbing issues of which the toilet overflowed Into the bedroom and hall. Housekeeping did not complete sanitation mopping post overflow. Nor did they remove the soiled rugs or contaminated towels. My family was subjected to a Category 3 biohazard (raw sewage overflow) on the floor, combined with a total failure of the climate control system on the third floor for greater than 24 hours. Lovely home in need of maintenance. read more

I Never Write Reviews, But This Was Too Disgusting to Ignore. We booked the "White House" on 30A through Royal Destinations and were shocked by the condition of the home. I never write reviews, but I feel a responsibility to warn others -- this was, without question, the dirtiest vacation rental we've ever stayed in. And at nearly $10,000 for the week, it was a complete disgrace. We appreciate older homes and the charm they can offer -- but what we experienced was not charm. It was neglect. Here's what we encountered: Filthy floors -- our toddlers' feet, knees, and hands were black just from crawling around inside. Screens torn and detached, leaving the porch nearly unusable and open to bugs and dirt. Visible mold in the showers -- completely unacceptable. Dirty, stained furniture and torn bedsheets -- nothing felt clean or cared for. Toilet seat cover was completely broken off in one of the bathrooms. Grime and buildup along baseboards, door frames, and in the corners of every room. To make things worse, Royal Destinations offered a $480 refund -- the cleaning fee -- as compensation, with a request that we not leave a negative review. That offer was offensive. It doesn't begin to reflect the severity of the issues or the cost of the stay. The only positive here is the location -- walkable to the beach and close to Seaside. But that does not justify the price or the condition of the home. Shame on Royal Destinations for continuing to market this property as a luxury rental with no accountability. And shame on the owner for allowing it to fall into such disrepair while charging premium rates. This home needs a full deep clean and serious investment before it should be rented again. Avoid this property. We deeply regret booking it and hope the attached photos help others steer clear. Photos attached: Mold in showers Torn screens Blackened toddler feet after crawling indoors Broken toilet seat cover Grimy porch and outdoor areas Filthy trim, door frames, and furniture Torn bedsheets read more

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We booked Gulf Bridge Lane vacation rental in March 2025 & paid the 50% deposit for the week of Thanksgiving. In the middle of July, we were notified by Royal Destinations saying that the owners decided to use the vacation home for that week and we were CANCELED. Unfortunately, we didn't carefully read the "Premises Selections" paragraph of the rental agreement that this could be done. Royal Destinations offered to find an alternative vacation rental but by that time, the only available vacation rentals that could accommodate us for the week of Thanksgiving were not up to the standard for the cost or kitchens were not equipped to prepare Thanksgiving Dinner. They did refund our deposit, and we ultimately found another similar property with an Airbnb but at twice the cost. read more

ROACH INFESTED $17,000 5 night RENTAL!!!! we were advertised a LUXURY rental home for our family of 10 to come and enjoy Santa Rosa Beach. Imagine our horror when we arrived and found the place completely roach infested!! In the kitchen, crawling the walls, INFESTED SOFA, on the beds and in the bathrooms. These arent small roaches either. Our children were scared to go to sleep. The upstairs master had (STAINED brown/red stains) sheets. multiple surfaces left sticky and dirty from the previous renter, mold on the grout lines, oven filthy. The cleanliness of this home was abysmal at best. The doors to the pool had to be slammed and jimmied shut, the kitchen was not equipped. Royal Destinations did little to remedy the situation, although they brought traps and put them by our food on the kitchen counter . This house needs a total professional extermination treatment. They offered NO refund or price adjustment when we kindly requested it. The bottom line, there is no way with the extent and severity of the issues in the home that Royal Destinations did not know, and in good faith they should have never rented it to us, or anyone!!! Living among roaches ruined our hard earned vacation and Royal Destinations should be ashamed to have taken our money and ran. AVOID AT ALL COSTS ‼‼‼ read more

We own a home that has been managed by Royal Destinations for 4 years. There's always issues when you rent your home but we've been extremely pleased with our Owner Liaison, Conrad Chadwick who's overseen its management for the past two years. Yesterday we arrived to find our main television not getting any cable signal. Luckily their maintenance tech, Brandon Carr, who has helped us with technical issues before, was on duty and solved a complicated issue for us again. His attention to detail, down to tying and tucking loose wires and even painting a damaged spot on the wall (not caused by him) to finish the job was commendable. We thoroughly enjoy our working relationship with the Royal team. read more

This is a review of Royal Destinations & their terrible rental, 30A Linger Longer, in Santa Rosa Beach, FL. Do not consider it! It was by far the most rundown rental with the most plumbing issues that we have ever experienced in over 3 decades! And, we paid very good money--$14,000 for a one week rental. Here are a list of the numerous problems we encountered once we arrived: We did arrived on evening of Sat, 8/3/24. By morning, we had already taken inventory of several big issues--mostly plumbing! 1. One downstairs toilet was dangerously wobbly & shaky--it was practically falling over when we arrived & could not be sat on safely. 2. One downstairs toilet had a completely broken & unattached handle. We did not realize this at first & had to flush inside the toilet tank which is gross. 3. The only upstairs main level toilet whistled loudly for 5-10 minutes EVERY time we flushed & could be heard throughout the house. 4. The main courtyard black metal gate from the house to the walkway was completely off its hinges. It was heavy & had to be lifted up completely & moved each time we wanted to go to the beach! We reported these items the next day (Sun, 8/4/24) to Royal Destinations. They said they would send someone, & requested that we secure all of the outdoor furniture & décor by moving it into the home while a storm was approaching Tampa. We immediately worked together & did this very carefully so that we did not scratch any floor or wall; we treated this home with respect. By Mon, 8/5/24, nobody had stopped by. We notified them that the gate that was propped against the house had fallen over due to winds from the rainstorm the night before. A team member did finally come by on the evening of Monday, 8/524. He did fix the gate completely--which we truly appreciated! He noted the 2 broken toilets downstairs & said parts would be ordered. He supposedly tightened something in the upstairs toilet, but this toilet continued to whistle very loudly in the same way it had before the repair. Since it was one of the 2 out of 4 toilets that worked in the house, we continue to use it despite the annoying noise. On the evening of Tues, 8/6/24, we requested the ETA of the parts for the 2 toilets again. At this point--halfway into our vacation still with only 2 working toilets, we also requested some form of compensation. Royal Destinations said that they would reach out to the owner. On Wed, 8/7/24, a plumber did arrive, but he only had parts for the rocking/falling over toilet. He had not been told about the broken handle toilet. He was able to fix the dangerous rocking falling over toilet & it was usable. We were now up to 3/4 toilets! However, the plumber was not sure when the next toilet parts would be ordered or arrive, but said Royal Destinations would be in touch. On Thurs (8/8/24) afternoon, we reminded them yet again that we still have one unusable toilet with less than 2 days left of our vacation! A plumber did return to repair the downstairs toilet that evening. Thus, we finally had 4 functioning toilets for the very LAST full day of our trip! We asked again about some compensation request, but we were informed that the owners supposedly had not responded to our request via Royal Destinations. We let them know the other issues that the home had before we left so they could hopefully be taken care up before the next renters: 1. The upstairs AC is not cooling well at all. It was set to 72 and would get up to 78-79 degrees during the day. Their AC needs a service at least & likely a repair. 2. The fan was unbalanced in the upper/ main lever bedroom that was already hot at night. My daughter & her friend that slept in that room were uncomfortably hot all night because the fan was too loud to run while trying to sleep. 3. The only toilet in the upstairs was whistling loudly after every flushing & was not fixed. Since it was the only toilet on the main level, it had to be used. Luckily the whistling would cut off after 5-10 minutes but it was annoying. 4. The oven light was not working. 5. The kitchen faucet has a broken part on it & is wobbly & needs to be adjusted to be able to pull down the hose and aim. 6. The hot water in the right master sink is not working. 7. The den Roku remote was not working when we arrived. We bought & replaced batteries in the Roku remote. This is minor & common in rentals. However, the Roku remote must be breaking because buttons could only be pressed 2-3 times before freezing again. They will likely need a Roku reset or new remote. We finally received word on 8/17/24 from Royal Destinations that the request we made for some small compensation for our troubles during our very expensive beach vacation was supposedly DECLINED by the OWNERS. We are terribly disappointed & feel that the owners do not take of this rental & do not care at all about their renters. Other units in VIZCAYA are AMAZING BUT DO NOT RENT 30A LINGER LONGER/1025 VIZCAYA! read more

Royal Destinations - On of unusable toilets in rental when we arrived. It was not repaired until after we had been there 6 days despite many complaints! - Vacation Rentals Near Me - Santa Rosa Beach, Florida

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We rented a property through Royal Destinations - 2635 East County Highway 30A. They posted pictures that were 9 years old. The place is in total disrepair. The owner refused to do anything. It's a total bait and switch. Do not rent here!! 2635 East County Highway 30A read more

We had no internet for the first 24 hours and even though they provided "hot spots", we were never able to use more than one of the 5 TVs without it freezing up. This was the entire trip. I was embarrassed to tell my adult children and spouses and kids we could not use their TVs. Royal Destinations offered to wave their late checkout fee as a way to make up for it, but that was nothing since new renters werent arriving for 3 days. They should have offered us an extra night or some money back. We would not use them again. There are better agencies on 30A. read more

DO NOT BOOK WITH THIS COMPANY! They are greedy! They take a non-refundable security deposit, and then at will if you have any incidental damages (no matter how small) and you forget to read the small print of their contract and do not report it at check out, they will charge you for the entire furniture item. We spent $10,000 on a vacation home and our little 2 year old accidentally drew on a $1,300, it happened the first day and since we didn't report it at check out, they obviously banked the non refundable deposit and charged us $1,300 for the chair! Just because we didn't read the fine print of the entire contract. The house was also NOT in perfect condition. Almost all of the bedding had stains. The couch and the chair (that i luckily got to replace for them) were filthy, as well as the kitchen chairs. We also had 3 sinks clog while we were there and one bathroom tub not work. We also had a bathroom door fall off the hinges and almost hit our 2 year old niece. It is a beautiful location, but there are plenty of other properties and companies to rent from and I would advise you do so, or else you expensive trip could end up more expensive then you budgeted for. read more

Has numerous properties for large groups in beach area both beach front and others. Local. Office on main beach drive so they are nearby

*House was rode hard, put away wet* We stayed at Wave on Wave. Stained rugs and window coverings, giving the vibe the home just really wasn't clean. The master bed had a broken box spring that was discovered after one night of awful sleep. Trash, clothing, and other debris was visible under the bed when maintenance attempted to fix it, gross. The pool was filthy when we checked in, and learned it was broken (after we prepaid to have the pool heated for our stay). They did fix the pool on day 3. Just bad communication with the team, a lot of back and forth and dealing with maintenance during the majority of our stay. Last thing you want to deal with on vacation! read more

Royal Destinations - Vacation Rentals Near Me - Santa Rosa Beach, Florida

A summary of our recent stay: After a 6.5 hour drive, we received a call from our adult children 30 minutes from our arrival at 48 Geoff Wilder. They called to tell us of the deplorable condition of our vacation home...the home that we chose based on your website description. The photos didn't reflect how run down the furniture was and your service standards are not what you claim them to be. This is the list compiled by us and a supervisor from Royal Destinations. *front door lock and handle hanging on by a screw, which we had to repair *brown drips and smudges on walls in foyer, we wiped the walls down and removed the stains *large, uninviting stain on foyer rug *first floor master-sand and hair on comforter, potato chips on floor and in the bed, shoe foot prints on shower floor, liquid foundation on bathroom counter top, brown drips on front of cabinets and walls around toilet, toilet handle broken *first floor queen-sand and hair in beds, hair on pillows and comforters *going up the stairs, large brown liquid spot on wall trim and what appeared to be soda splattered on wall, we cleaned *kitchen trash can lids covered in food, dirty dishes in cabinets *living room rug covered with sand, all of the glass doors and windows had hand and face prints on them *outside table with food and sticky drink spills *bunk room bed with smudged handprints on sides of beds and food and hair on ladders *bunk bathroom shower curtain had liquid foundation on shower curtain *upstairs master comforter covered with stains, sheets put on upside down with tag at top center, comforter completely unusable due to large amount of hair, hair on pillows *dryer filter was broken and sitting on shelf, a fire hazard and couldn't dry our close properly, supervisor said it had been broken for a while *water damage on many walls, supervisor said the owner knew about the issue, but didn't feel like fixing it *we asked that the pool heater be turned on, after 24 hours we called back and finally someone was sent We could not believe that the same crew that did not clean the house, was coming back. It was incredibly uncomfortable for us and them. They were unable to clean because of the number of cigarette breaks they were taking. The clean linens in their car we under a filthy vacuum and smelled of cigarette smoke. There was also a baby in the car and one of the workers looked to be around 14 years old. We asked them to leave and we took on the duty of cleaning the house, as it was clear that it wasn't going to be cleaned well. The supervisor agreed that they weren't cleaning, but said they were "good people".He also told us that the reason the beds were dirty was because they place the comforters on the floor when they change the sheets. Our vacation arrival was ruined. We never got the exciting walk through the front door because Royal Destinations simply did not do their job. My family was up until midnight cleaning and spent $90+ on cleaning supplies. We spent a day and a half cleaning, being disappointed, and trying to get settled. We were told by an administrative employee that we would be generously compensated and we believed her. We thought Royal Destinations was going to do the right thing, but they did not. They offered a refund of the cleaning charges, which we declined, as they asked us not to post any negative reviews if we excepted the refund. Do yourselves a favor and not only look at the house reviews, but also look at the management company reviews. It is shocking what you will read about Royal Destinations. #royaldestinations #48geoffwilder read more

We stayed at Dancing in the Sands. The house overall was very nice. Could have been cleaner, and the service from Royal Destinations was not as expected. They didn't come and put the outdoor furniture out, which was extremely heavy, after storm, like we asked.We had a terrible time with the beach chairs, so sadly disappointed We rent every year on 30A and have never had any problems from other companies!!!!!!! read more

Royal Destinations is a rental property management group in the Panama City / Rosemary Beach Florida area. This is the first time we used Royal Destinations to rent a home in Rosemary Beach Florida for a family vacation. The home we rented was $14k a week and was not worth the money. The home was infested with cockroaches, unsafe walking areas by the pool area, had peeling paint on high traffic doorways and siding and the outdoor furniture was very dirty. I would not recommend using or renting any properties from Royal Destinations. Kevin Olson read more

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We had the most amazing Spring Break to the beautiful beaches of 30A all thanks to the amazing staff at Royal Destinations. They took care of all our needs and made our week so care free and relaxing. From the beautiful well managed home with a pool to the chairs reserved for us on the beach. Royal Destinations goes above and beyond with their service to detail. It felt great to know they cared about us. The staff is so wonderful to work with from checking in and departing. They even offered recommendations for some great places for the kids to get ice cream and my husband and I to go for a fabulous night out. I would definitely recommend Royal Destinations if you're planning a vacation along 30A! read more

WaterCastle in Watercolor: Beautiful home, perfect location but not cleaned or maintained whatsoever. I reached out to the company with all of the issues below and asked for a 20% refund in light of all of the problems. They never even responded. When we first arrived at the house on Saturday, the inspector was leaving and informed us that the air conditioner was not on, which was odd given the heat. Once we tried to turn it on, we realized that it wasnt working at all. Royal Destinations sent out their person and then a contractor had to come out around 10:30 that evening. That evening I also smelled gas coming from the side yard of the property. The gas company came overnight and confirmed that there was indeed gas leaking and that the oven and stove would have to be inoperable for our first day at the property until they had fixed the issue. Sunday or Monday was when we realized that the dishwasher did not work and that all of the dishes in the cupboards had been put away visibly dirty. This is also the day that my mother decided to see if the visible dirt on the floors could be cleaned by scrubbing. I have a picture of the before and after that shows how dirty the floors were. Given how easily the dirt came off the floors, I believe that housekeeping must have only vacuumed the kitchen floor. The downstairs floors were better but similar. Once we pushed the trundle back under the bunk beds, it became clear that no one had even swept under that pull out part of the bed. Later in the week, we found a pipe coming out of the carriage house that was literally pouring sewage into the side yard. Finally, the air conditioner in the carriage house stopped working on Friday of our stay. The good news was the RD responded to all of these issues maintenance issues promptly but I don't think it's fair that I spent my entire vacation informing them of the huge and very obvious maintenance issues with the home. They never did anything about the cleaning issues. read more

Rest assured that Royal Destinations is not vetting the properties as a property management company. My first mistake using VRBO to reserve a property for a family vacation managed by Royal Destinations that was infested with ROACHES. YES, tons of ROACHES at Vista Mar Crest #3 in Blue Mountain Beach. On our first night, they were crawling on the dining table and all over the kitchen. The AC was also broken right in the middle of summer on the 3rd floor which was the main floor of the kitchen and a master bedroom. We had to eat breakfast and lunch there the next day in the blistering heat and humidity and could not open the doors or windows, because you guessed it, ROACHES. Our last straw was finding the ROACHES in the bed crawling on the pillows where my baby niece and nephew were sleeping. Not to mention the home was not cleaned, there was old food in the beds and sand left on the nightstands which would not be there if cleaning personnel had wiped down the nightstands and tables. Someone named Maria called me from Royal Destinations and we spoke. She was apologetic and asked me what would make this right. I told her that the company should have vetted the property before letting anyone stay here and at least 50 percent refund would be ideal for all the issues we encountered. Its been over two weeks with no follow-up, only a "we are still awaiting feedback from the owner." Its no wonder the owner is SELLING the property. As many roaches as there were, it would be impossible to not know theres an infestation. It is also evident it is being sold by "the owner" because their paperwork is all over the home selling for 3 million. We paid over 4,000 dollars for a 4 story roach infestation. Not to mention the grill nor the elevator worked. Save your money unless you want to sleep in filth and roaches. A beautiful home disgracefully managed. They are sooo wrong for still trying to rent it out despite this issues. Had we had anywhere else to stay, we would have left the first night. Very appalling situation. read more

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We rented from royal destinations and they are anything but helpful.... We rode our bikes to the pool and the grandpas were playing basketball with the grandkids so locked their bikes around a tree by the basketball court.... When they came to get them they were gone.... Security admitted to cutting the locks and said they had no idea where the bikes were... we called royal destinations numerous times and they were not helpful other then to say go rent more bikes!!!! The bike rental place vacayzen were not helpful either and security just played dumb to say yes they cut them but who knows where they are now!!!!! We have vacationed at many resorts with family but would never refer this organization to anyone!!!! Rent at your own risk!!!! read more

The property we rented was very dirty. Cleaning very substandard. There was mold in the kitchen and the floor was sandy, mold and body hair in the bathrooms, garbage under beds, candy stuck in upholstered chair, moldy bag of food in one of the ottomans. We were advised before arrival that pool cleaning was behind schedule. Pool was dirty when we arrived, it got cleaned about 6pm, but had to be shocked so we could not use until 8pm. The icing on the cake was only found on departure day. We try to be helpful by stripping beds. What we found made us sick. The mattress pads were grossly stained. Several pictures included below. If you are wondering if we immediately contacted Royal Destinations to notify them of our findings, the answer is no. This was a family vacation and we were not going to have it disrupted by a crew coming in to do what certainly should have been done prior to our getting there. This filth was not new...it's been a long time since this house was properly and thoroughly cleaned. It was not going to be accomplished in a matter of hours. We've rented many beach homes over the years. Our expectations are realistic in that we understand it is a rental property and will not be "perfect." We have NEVER felt the need to report cleanliness to the rental company. read more

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Do not rent from Royal Destinations. They cancelled our booking without even a call and our trip to Seagrove is less than 3 weeks away. They do not honor their bookings if the home sells, we have been renting down here for 16 years and this has NEVER happened. We now have no beach plans for our family. We will never book from them again, beyond unprofessional. read more

Terrible! Just got back from 3 day vacation at BSide Seaside. Construction on the house next door started at 6:00 am and stopped at 7:00 pm. Woke my daughters 3 month old baby up constantly. Using the pool was out of the question. They put plastic on my care constantly since they were spray painting. NONE OF THIS was told to us prior to arrival. We called on 5 different occasions while there and never got a phone call back. We had to call them to even get a response. They finally offered a total of $100 rebate for a a ruined 3 day vacation that cost $3,300. DO NOT RENT FROM THESE PEOPLE read more

This review is for the 110 Surfer Lane, Rosemary Beach Florida property managed by Royal Destinations. After traveling 1400 miles, we went to check in to that home on October 29. It was the most filthy/disgusting home we had ever seen. Photos attached are a small sample of what we found. We refused to stay for more than 30 minutes in this environment and our long planned vacation was a bust. Royal Destinations offered no solutions/alternatives and we are now in the process of chasing them to recoup the $700 cleaning fee that we were forced to pay in advance. We travel to higher end properties on a regular basis and have never experienced anything like this. BEWARE, of Royal Destinations and especially this property. read more

Just returned from a rental Sea Prize Managed by Royal Destinations. It was a perfect stay. The house is 4 from the beach, with a gulf view from the middle and top balconies. Restaurants in downtown Grayton Beach are within walking distance. The vacation rental firm itself was awesome. They took care of us so well. They responded to texts almost immediately. The chain was loose on one of the provided bikes, and another tire was rubbing, they sent the bike wrangler when they said they would and the problems were fixed. Nothing went wrong with the house during the stay. The house was clean, linens were high-quality, and we liked the Aveda bath products. I wouldn't hesitate to use this vacation rental agency. In fact, we already booked through them for next year. read more

We just returned from a Royal Destinations property in Watersound and it was filthy. The windows were covered with handprints, food on the floor, clearly not vacuumed, but the worst was the mold covered master bath! it clearly had not been cleaned and I know it was available the day before we arrived. I contacted them and they were to send out a cleaning crew. The first appointment was a "no show". I spent way too much of my vacation time communicating with them. Watersound is a beautiful development and you pay a premium to stay there. This is unacceptable and I will use one of the many other options for my next trip. I did request some type of partial refund and have been ghosted. read more

We rented Modern Magnolia in Grayton Beach and it was ROACH infested. They did nothing about it. Will never rent from them again.

BLUE MOON My family and I have been coming to the Gulf Shores(Destin to Santa Rosa area) area for the past 12 years. We would rent a house large enough to accommodate 16 people. We have had no issues until this time. First thing we were not able to check in until 4:40, not the 4:00 promise time). The key to the golf cart I rented wasn't in the packet. No offer was made to deliver the key. My son had to pick it up at the office on Sunday morning. Upon getting everything moved in, we notice the ice maker was not working and it look like the read more

BEWARE - DO NOT RENT SEABOURN 120 GEOFF WILDER LANE FROM ROYAL DESTINATIONS IN FLORIDA The home is located on a beautiful beach front property near Rosemary Beach. However, I am completely disappointed to report that the home is not maintained well. The following is merely a list of the most egregious problems that we encountered. I would highly recommend staying away from this property. 1. Every outside light was burned out creating a safety risk. 2. Both of the sleeper sofas that are included in the advertisement for sleeping accommodations were broken and included unusable mattresses. There was filth and garbage within and under both sleeper sofas. We had to request rollaway beds to be brought in for the guests that were scheduled to sleep on the sleeper sofas. 3. The lighting fixture in the master bathroom was hanging by the electrical cord. 4. The gas grill was corroded, butane tank empty and it was totally unusable. We had to make other arrangements for cooking our filets. 5. We were charged $535 to replace the glass cooktop on the stove that we believe was broken when we arrived. We attempted to dispute this amicably, especially since the rental was supposed to have included a warranty for this type of damage; however, our credit card was charged while we were still in discussion over this claim. read more

Our experience with Royal destinations was for the most part wonderful! We rented a home in Rosemary Beach that was managed by Royal destinations. They made many attempts ahead of our arrival to encourage us to download their app. On the app we were given an opportunity to message them, submit any issues that needed attended to, and provided information regarding check in and check out as well as many other features. Upon follow-up there were multiple attempts to review our experience with the company. They were very attentive and accommodating! Our only issue would be gaining access to our rental. In our past experiences renting over the last 15yrs, this was the first time we were required to drive far out of the way to "pick up the keys". It was a good 20minutes away from the unit we stayed in which after driving 6hours to the beach, adding another 30-40min round trip was certainly not ideal. The same was with check-out. We were required to drive back to the Royal Destinations location to return them. We paid a pretty penny to rent for the week so this made the arrival and departure procedures very frustrating! We are in a time where there are better options.... hope to see them happen in the future!!! read more

We rented a house, for spring break, through Royal destinations in Sea grove. The house we rented was about $600 more than another very comparable house we were looking at for the same 4 nights. The only difference between the two was a 'heated pool'. So we decided to pay the extra money and get the house with a heated pool. 4 days before trip/check in, we received a call from Royal destination to let us know that on top of the $3k we paid for the 4 night stay, it will cost an extra $300 if we wanted the pool heated. I was shocked that there is an extra fee and that it is at pretty much $100/day for just heating the pool. I asked them why they didn't disclose this additional fee in the description and I was told there is mention of a fee (no $ amount) at the very end of the description and that bottom line it's their prerogative how they choose to advertise. Mind you we can't blackout of our reservation now or we'd lose our money. Then on the day we checked in, we were told the pool heat is not working. I reminded them that the only reason we rented the house was for the heated pool and they said they'll get someone fix it by Monday (this is on a Saturday and our ck-out is 10am we'd). Monday came and no one showed up, so I called Royal destination and they said they'll try to get someone to the place and will call me back to follow up. After 4 hrs (no call back), we see someone in the backyard working on the pool (again Royal destination didn't call to let us know someone would be there and thankfully our kids were not playing outside alone when this stranger just walked into the backyard and started working w/o alerting us. After several hours had passed we checked the pool and it was still freezing cold. We decided to give it until Tuesday (overnight) to heat and when we woke up, it was still freezing. We checked the temperature setting on the pool heater and it was set and locked at 60 degrees (hypothermia temperature). I contacted Royal destination again and did not receive a response. So pretty much they are deceptive in their marketing and sales tactics. They also need to work on their communications with their clients. I do not recommend them and would be very weary of their ads. Double check and get everything in writing before booking. I plan to write the BBB on what happened to us. read more

Pros: Good booking process. Friendly staff. Property was better than expected. Good rental rates. Cons: Stay clear of concierge.... book directly. read more

Scammers! DO NOT RENT SEABOURN in ROSEMARY BEACH! We rented the Seabourn Home from Royal Destinations for a mother/daughter celebration of the girls 8th grade graduation. We are a group of women comprised of doctors, lawyers, business owners, therapists, and stay at home moms. When we arrived at the home we found MANY things about the house to be worn down. There is NO WAY a proper inspection was completed prior to our arrival. The carriage house shower was VERY slow to drain. The light in the 3rd floor bathroom was hanging by a wire. The tile soap dish on the first floor shower fell off of the wall while a young girl was showering. With 22 filets waiting to be grilled, we discovered the propane tank was rusted closed. Not a single outside light worked putting ours and our daughters security at risk. The downstairs bedroom doors were almost impossible to close/lock. There were less than 8 wine glasses in a home advertised as sleeping 22. There was not a broom or a dustpan, we purchased one to keep the house cleaned to our higher standards. The cooktop was cracked. Of particular disappointment were the completely inoperable sofa beds which were advertised as a place to sleep. Not only were they dangerous and falling apart but they were filthy with trash both in and under them. We had to call Royal Destinations at this point to have cots brought in. This took away from our time at the beach with our daughters as someone had to be at the house when they came. Although we were all disappointed with the condition of the home, we made the decision to not constantly call to complain and have our entire trip wasted waiting for maintenance to arrive. This was advertised as a nice home on the beach in Rosemary and we paid $8000 to rent this mess and after we left we were charged for the damages that were already there! We are disgusted with the extremely unprofessional way we were treated. Neither emails nor phone calls ever received a response. We have been given no choice but to warn potential renters of the scam Royal Destinations is running, having unsuspecting renters pay for the neglected maintenance of the homes. Disgusting!! read more

I would not recommend this management company. It was more like Royal Disappointment! We had a house in Seagrove Beach reserved for over a year and it came down to the day we were driving down to Florida that they sent us our contract to be signed or we wouldn't have a place for our family to stay. This is deplorable customer service. When you spend this much money and time planning the perfect family beach vacation, you don't need that kind of stress on the day you're driving down to Florida! So, be advised, demand your contract at least a week before leaving on your trip and never use Royal Destinations. They never did what they promised, told half-truths, and are dishonest. I would recommend Oversee Rentals. read more

I stand corrected this is a great company. After the hurricane cleared the client pant made good on their customer service. I truly appreciated he diligence read more

We Spent Labor Day weekend 2017 at the EBB and Flow home on Spooky Lane in Santa Rosa Beach. We had two families in this nice large beachfront house. The property was nice but HOT. The owners had locked out the Air Conditioning at 70 on the first floor thermostat. The third floor thermostat was also locked out at 68. Unfortunately, as the Florida day progresses the third floor became intolerable with a temperature of 81 degrees despite having the curtain drawn and all doors and windows closed. The second floor was better but with no thermostat I would suspect mid 70's. The basement is not a conditioned space and was stifling. The entire HVAC system at this home is inadequate. We are from Alabama and used to the heat - But I did have expectation of air conditioning. Needless to say we were uncomfortable. Previous reviewers had noted this as well but I thought the problem was fixed. Ashley at Royal Destinations was promptly available and communicated our troubles with the owners. Unfortunately, their response was they were unwilling to allow us to change the thermostat and just to make the best of it. I enjoyed the location and the building. However, I would recommend avoiding this property in the Spring or Summer. It's TOO HOT INSIDE. Royal Destinations should not participate with this property given the known problem and their past and current ability to make the house remotely comfortable. I expected more for over $4,000 and would appreciate your thoughts and remedies. thanks You , John J This is the first time I have posted a review so I apologize for the length - Buyer Beware!! read more

If you find yourself looking at a vacation rental managed by this organization, do yourself a favor and look elsewhere. We were looking to spend a little extra for our recent beach trip, as we have pets and it was a very special occasion. The place was in a great location and looked great from the outside, but we soon discovered that the house was not even close to ready for occupancy. There was mold in the ceilings in every bathroom, the sofas were filthy from the previous pets, the floors were filthy, there were dirty dishes in the cupboard, the showers weren't clean, there was urine left in the toilet in one of the upstairs bathrooms, along with a child's clothing hanging on the back of the door, dirty sheets on the bunk beds, moldy patio furniture upstairs, and so on and so on. The management responded to our complaint by sending cleaning and maintenance staff over unannounced on three different occasions while we were trying to make the best of the vacation. Once, the manager KIM came with a housekeeper, a small bag of cheap travel-size toiletries, and two twin size sheets to cover the filthy sofas with. She also asked that we NOT take photos or give bad reviews. What she did NOT do was offer another place to stay or a significant refund! We were paying for a "five star" rental at the tune of over $400 per night! Well, we did take photos and plenty of them. Even after sending them to management, they still refused to do the right thing! My wife spent over two hours overseeing a maid that KIM left at the house on the morning of her birthday!! Royal Destinations should be ashamed and we will NEVER do business with them again!!! read more

Best VRBO stay yet. Loved everything. Sand toys, ping pong, fuse ball, golf cart, elevator, lots of decks, beautiful updated decor, several separate living spaces, bikes, close to beach. Couldn't have asked for more. Kids, adults, seniors all loved it. read more

We had a great experience with this company and the property. Company was very attentive to our calls and checked on us during the stay to be sure we didn't need anything. Property was beautiful and clean. We will definitely use company again. read more

Just rented a house through Royal Destinations for Spring Break in Grayton Beach. There were 14 of us, adults & kids, and the house was ok (not great). The service from Royal Destinations was the problem. We did not have cable or wifi the entire week! Which in turn, made all the families use their cellular data plans in a few days leaving cell phones very slow and unable to use laptops for work. We had to call the office every day to get updates. They never reached out to us to give us updates and they said it would be on by Thursday (3/4 of the way into our stay) and no one from the cable company ever showed up and of course didn't hear anything from Royal Destinations to check and see if someone came out. This was after one person had to stay behind and not be with his family on Tuesday to wait for the cable company. But when the guy got to the house he told us he told the rental company he would not have to get in the house. Again, no one from Royal Destinations bothered to call us and tell us that. There were many other issues with the house like leaks in the ceiling, extremely dirty decks and furniture outside so you couldn't even sit on them, elevator broken, etc. The lack of communication and lack of concern left all of us stunned at how bad the customer service was from Royal Destinations. And we had to leave messages every time we called, we never got a live person on the phone when we called. After all of this they were only willing to offer a few hundred off our almost $8000 rental. Love 30A area but will never use Royal Destinations again. read more

Oh I wish I could tell you not to rent from this company. They are deceptive about everything they do. We rented a "private" beach front home and was advertised with state of the art appliances and free bicycles. Were late getting in, the freezer did not work and they sent some guy out who just walked in and said the last four folks had complained and they were supposed to order the part. So we bought ice the entire week. The private home was deceptive in that the driveway was a gravel parking lot and so the guys who go up and down the beach parked there every single day and used the deck right in front of my open window to go down on the beach for a hour to setup the beach gear. Not fun. I had rented a bicycle that was supposed to be smaller for short people and got there and had to return it as it was not smaller. Was promised credit and a month later still calling to hear every excuse in the book as to why the credit has not been done. Horrible company, very deceptive. I had never had a beach rental company treat me so awful so I had not thought to check the reviews for them. read more

Beware to any renter! Do not rent from this company. Their home owner, out of the blue, cancelled our rental just days prior to our rental time during a holiday week. Royal Destinations offered a lot of apologies, and 2 substitute homes in their portfolio that happened to still be available, both of which were inferior to the one we book and fully paid for months in advance. They were unwilling to cover any additional costs for us to rent a comparable substitute home from a 3rd party, with only 9 days to find one. We either had to pick between the 2 homes they offered or find one on our own and pay any and all additional cost. After we found a comparable substitute home from a different rental company and negotiated a substantially reduced rate, they were unwilling to even cover the 10% increase in rental cost for us. Horrible experience, unprofessional customer service and completely insensitive to the situation. They broke the contract, refused to make us whole and failed to follow up and ensure that we found a rental. Would not recommend them to my worst enemy. read more