Royal House Photos
Recommended Reviews - Royal House
Start your review...
5 years ago
Critical: Professionalism So I came to them first time just before the lockdown last March and everything was pretty great , the haircut and hair color no issues. Few weeks ago I decided to come back to them booking myself and my daughter to do our hairs . Even though they didn't have appointment for dates I was looking for , They offered me appointment for colouring and cut straight away , however were not able to accommodate my daughter( probably because of the cheap price tag for kids ) offering me the dates which I couldn't make due to our busy schedule with school and clubs. The owner ended up being rude over the phone claiming that whatever day she offers we can't make it , so they can't make it either. I told her to forget it and closed the phone as i got really annoyed by such attitude . By the end of the day I'm a client and I'm not looking for free service . Anyway On the day of my appointment I again rang them to double check my times ( as I remember I had slot for 9.30 on the 6th of may , but wasn't sure if they kept it , and I was advised that yes there is a booking for 9.30 , but with no name , probably i have a booking , but they are not sure as they can't see my name . She asked me if I changed the booking before from Friday to Thursday , which I did, so we decided it's definitely me and I can come. She was nice over the phone this time. Anyway When I arrived to the salon the same owner of the shop came up to me saying in a very rude way that she remembers me that I closed down the phone on her therefore she has no appointments for me. Full stop . My jaw dropped as I spoke with her 20 mins ago to confirm the times , she said its irrelevant , no name under appointment , no call back from me , therefore no appointment for me . On my question why is she rude to me she said BECAUSE i closed the phone down on her that's it end of story. I usually never rate beauty salons, small business who work hard to make a living , but I never ever came across of such attitude and such a cool customer service. They probably got over the moon being fully booked after the lockdown ,I'm not sure if they had customer service problems before , but running a business from a personal attitude perspectives bullying clients is a shame. It was ordinary situation of misunderstanding , poor communication and probably language barrier, but the level of rudeness of the owner is beyond the point, and I must say is typically Eastern European. Not sure why adults act like. read more
More info about Royal House
11 Geneva Street
Peterborough PE1 2RS
United Kingdom
Directions
01733 763047
Call Now
Hours
What time does Royal House open?
Royal House opens at 9:30 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.
What time does Royal House close?
Royal House closes at 8:00 PM on Monday, Tuesday, Wednesday, Thursday and Friday.Royal House closes at 6:00 PM on Saturday.Royal House is closed on Sunday.
Mon-Fri 9:30 AM - 8:00 PMSat 9:30 AM - 6:00 PMSun Closed
Outdoor Amenities
Does Royal House have parking?
Yes, Royal House has parking options.
Other Amenities
Does Royal House have free WiFi?
Yes, Royal House has free WiFi.
From the Business
Specialties
We are a friendly salon based in the heart of Peterborough, offering hairdressing for women, men and children, as well as a range of beauty and weight loss treatments







