I have issues with my Frequent Flyer account. Quantas is fully automated or so it would appear…read more Cannot talk to a human Cannot access account as I cannot remember pin. And they have the wrong phone number. All pin resets are going to someone else. They know all this and still send pin reset links to the wrong number. There customer service is lamentable.

Hi, I have been in communication with your contact centres for three weeks regarding the booking…read morereference 6JHK8X. I tried to make a change to the booking around the 25th April but person I spoke to said the 'system was broken' and the best thing to do would be to cancel the original booking and rebook the flights. I asked to make sure that I would have enough credit to make the journeys left on the booking (back to Australia from New Zealand and then back to the UK) I was assured there was enough credit. When I sought to rebook the flights I was told on the 26th April that there would be additional cost of £450 for the flights as my credit was insufficient. At this point I complained and the call centre worker told me that they would need to listen to the previous call to sort the problem and this would take a maximum of 72 hours and the booking that had been made for my daughter from Christchurch to Brisbane, onto Sydney and then back to the UK would not be confirmed until this had been checked to see if the advice given to me about cancelling the original booking was incorrect. I asked whether the ticket between Christchurch on this booking would be valid for the flight the next day and I was advised by the call centre that it could not be confirmed if the ticket would be valid - I asked if I should then book another flight, she advised that she could not guarantee the original booking would be valid, so I should book an additional flight which I did (REF: 6J3J9F) for an additional £200 plus. Following this I tried to book the return flight to the UK but was told that the call centre was still waiting to listen to the original call where I was given incorrect advice and that my daughter had been a no-show for the Christchurch flight . Weeks later and there is no resolution - my daughter has had to fly back from Australia on a different flight (£1460) and I am no closer to resolving this. At no point has any credit showed and now I request a full refund. PLEASE CONTACT ME!

The airline has poor service. Both flights with egypt air we're over an hour late and the…read morecommunication was poor. No vegetarian option provided!

From the owner: EGYPTAIR is one of the world's pioneer airlines. Established in May of 1932, it became the seventh…read morecarrier in the world. EGYPTAIR joined the Star Alliance network, the largest airline alliance in the world, to offer its customers better flight connections and more comfortable travel. EgyptAir is the only airline based in MENA region that is part of the network.

I am writing to let people know how unfair Swiss Airlines is to the flying public. They are holding…read moreus hostage with their RIDICULOUS RULES. Let me tell you about our exasperating experience so far. We booked a Business class round trip from Malaga, Spain on December 18, 2023....to board a cruise ship in AUCKLAND on December 20th, that's a very premium time to travel...and we paid over $13,000 for those flights....you pay more when you fly during high season...so no problem there. There are 2 segments to our cruises...one starting on December 20th in Auckland ending on January 4th in SYDNEY.....then the second one is from SYDNEY January 4th to January 21st ending in SYDNEY. There's a reason I am mentioning the dates. Due to an important family event, we had to cancel the December 20th cruise from AUCKLAND, now only able to go on the January 4th, 2024 cruise. So, I contacted my Consolidator, to make flight changes...thinking now that we're flying AFTER the Holidays, the airfare should come down somewhat. But to my ASTONISHMENT, I was told that we needed to pay a LOT MORE. SWISS AIR NOW is telling us that we need to pay ANOTHER $2,695.00 EACH, A TOTAL OF $5390.00 added fare for a flight AFTER all the HOLIDAYS. So we decided that ok, we don't want to pay the extra $5390.00, so we will then downgrade to Premium Economy for the outbound to Sydney. WRONG!!!!! we were told that SWISS AIR DOES NOT ALLOW VOLUNTARY DOWNGRADES....RIDICULOUS....they are holding us HOSTAGE. WHAT is their reasoning for not allowing us to downgrade??? If we cancel the entire flights, we will have such a big credit balance with Swiss Air, and at this time...not interested in Flying Swiss Air anytime soon. And they WILL NOT refund the monies to Us. Tell me what is wrong with this picture???? Why can't we downgrade ??? OR, WHY is the fare so much higher flying to Sydney , which is closer than AUCKLAND....and it's AFTER the Holidays. We prefer to stay in Business class, we're seniors and need comfort for those long flights. They are being Unreasonable. Swiss AIR, we ask that you'll reconsider your position. Review written by Marie Schwartz. August 23, 2023.

They lost my daughter's bag and pretty much ignore us when we try contacting them. Except for the…read moreone time we actually spoke to a real person who was extremely nasty and arrogant. Dealing with this airline has been just about my worst customer service experience ever and I have had some bad ones.

Trip from Madrid myself and 2 boys (one whose bday was supposed to be the day after we'd returned)…read morethrough Heathrow to Chicago (ORD). IB Flight (8a) leaves 1.25 hours late from Spain- our 2h window becomes a mad dash to meet security at customs saying BA pulled us off the flight - go see Iberia customer counter. 3.5h later Iberia staff have been unable, they confess they're actually BA staff covering (no actual Iberia staff - even had me call Iberia call center), supervisor (BA) says only option- take a flight tomorrow on our AA partner, we'll put you in a room overnight, dinner voucher, grab your bags and recheck in following day; next day (640) we attempt check-in at AA- no itinerary, go speak to BA, BA turn and say can't help- go to another terminal and find Iberia staff to accommodate. I put my foot down and told the agent to get her manager- he can walk us to the terminal, print our tickets and hand them personally. (750a) find BA agent at the opposite end of counter appreciating AA agent for helping. AA agent firmly says put your bags, here's your tickets- my now 10 y old pipes up 'could you please upgrade me for my birthday?' She smirks and said ask at your gate - maybe they can help you. We're now waiting for the final leg 2.5h again delayed. Thanks to the wonderful staff involved (IB tele - Gian Franco; BA - Georgia; AA - Deborah) - for helping us celebrate my 10 yr old's birthday running around London/Heathrow with his brother and I; mom and lil sis are safe at home- took another flight. All the signs here say 'please respect our employees' so I'll leave my other choice words aside

we were sightseeing in Spain for three weeks, on the 20th of March flew from Madrid to London. My…read morewife's luggage did not arrive, we file the luggage claim and chased the service centre for two days on the date 22nd and found the luggage but till today the 24th still doesn't know when the luggage can return. We stay in London for 5 days, now didn't how many days shall extend to wait for the luggage? Chui Iberia service centre response can't do anything, request us to wait.

My first trip on Cathay Pacific, to Hong Kong was a good one…read more I was slightly confused when I sat in the seat I had selected online becuase the map (you know, the one with the aeroplane layout) implied that my seat was a window seat (which it was) but there was a gap and then another seat, whereas there was no gap. Yes, Im British, I dont like talking to ppl I dont know..! Anyway, so just a warning if booking that its misleading! The checkin itself was pain-free (no needles, knives, or beatings), and the food decent, the in-flight entertainment good, actually was quite impressed with selection of films). On the way back, I was VERY impressed with the new matt (ie non reflective) screens which it made it a lot easier to watch. Cathay Pacific was also about £140 cheaper than Virgin, and my return flight didnt land at 4am! Will use again :)

OMG! I can't believe such a company exists in the United States! They cancelled 2 ticket ANA from…read moreLa to Tokyo without my authorization, with zero refund!!!! If my credit card doesn't dispute $2,159, I'm not even pay to my credit card, I already talked with the bank and gave them all information with details. PLEASE STAY AWAY FROM CHEAPOAIR BEFORE OBSERVING THEIR VIOLATIONS IN PERSON.

You May Be Tempted, But RUN!…read more I wish I had researched this a bit more thoroughly before booking, but I saw a number of good reviews (paid for???) and called. What a miss - first booked me on a different flight than I'd requested, then charged me to change the flight, then let me know I only had a "standby" ticket and if I wanted a guaranteed seat? - guess what? Another charge! A total mess and WAY more than I would have paid if I'd booked directly with the airline. AVOID AT ALL COSTS!!!

Aire New Zealand has a small window inside Terminal 2 in Heathrow. The ladies working here were…read moreefficient, not as pleasant as the ones in LAX. The check in process was fast and easy. I didn't give them five stars because their window doesn't open till noon (our connection dropped us in London around 10 am) and the customer service could have been a bit better. Otherwise, boarding and flying with Air New Zealand is nice and pleasant.

Never again will I fly this airline. Slow and incompetent. Thought the airline was bad after flying…read morefrom LAX across the Atlantic, but they achieved a new level of terrible, when I was unlucky enough to have to check back in for my return trip at Heathrow. Blatant ineptitude!