I would have rated Cheapoair only 1 star (I have no choice since I can't rate with 0) considering how they messed up with my flight 2 weeks ago. It's a good thing I did not give up waiting for a Supervisor to take my call and reverse the charges they were asking from me for a flight reschedule I never authorized. The first agent I talked to was rude. He kept interrupting me. Thank you for helping me though (I waited for 5 hours until the whole hoolabaloo was fixed). You deserve two stars and be grateful for that. read more

OMG! I can't believe such a company exists in the United States! They cancelled 2 ticket ANA from La to Tokyo without my authorization, with zero refund!!!! If my credit card doesn't dispute $2,159, I'm not even pay to my credit card, I already talked with the bank and gave them all information with details. PLEASE STAY AWAY FROM CHEAPOAIR BEFORE OBSERVING THEIR VIOLATIONS IN PERSON. read more

You May Be Tempted, But RUN! I wish I had researched this a bit more thoroughly before booking, but I saw a number of good reviews (paid for???) and called. What a miss - first booked me on a different flight than I'd requested, then charged me to change the flight, then let me know I only had a "standby" ticket and if I wanted a guaranteed seat? - guess what? Another charge! A total mess and WAY more than I would have paid if I'd booked directly with the airline. AVOID AT ALL COSTS!!! read more

Terrible company, do not do any business with them! They take advantage of people. They took close to $1600 from us even know we canceled the booking. Outargues! The government should not allow for them in business read more

NOT EVEN ONE STAR!: I booked with Cheap-O-Air and the policy of the airlines was a TOTAL refund for a cancelation within 24 hours, BUT Cheap-O-Air kept $100 and did not fully refund me. I spoke again with the airlines about this, and the airlines said they MUST FULLY refund me, but Cheap-O-Air said it is THEIR policy to keep the $100. SO, PLEASE DO NOT BOOK WITH CHEAP-O-AIR. read more

do yourself a favor and pay the extra $$, but dont use them, or get travel insurance and read all details. When you buy package bookings beaware - cheapoair does not disclose the breakdown between hotel and flights. 2. Customer service department and Online chat department does not speak or have any knowledge of what is discussed with the customer for a given booking. 3. Two separate departments for hotel and flights cancellation, even if you booked it as a package. 4. If you do have to cancel, cheapoair chat and customer service people will give you two different refund values 5. They do not disclose the cancellation fees cheapoair will charge and will only give you the airline cancellation value. 6. So until the refund is processed you will have no idea of what is going to be refunded from the overall package. See chat for proof. It took us 5 hrs of calls to get cheapoair to acknowledge the lack of disclosure. While we figured a partial refund, please please ask every breakdown to the penny when you book or request refund to avoid frustration should something not work out. Cheapoair does not disclose what is not asked even if you have paid for it. read more

CheapOair - Chat customer evidence - Travel Services Near Me - London, XGL

This company is a total scam, when I traveled to Mexico I had a car reservation, paid and scheduled. When I arrived I was told there was no such reservation, but my credit card was charged for the full 12 days. After emailing them and calling them for days, I finally got a response from several Representatives from what sounded like they were in India. They kept giving me the runaround, telling me they were looking into it and trying to get my refund from the vendor. I kept telling them I didn't care who the vendor was, I paid CheapOair and they should refund me immediately and take care of the situation with their vendor. They tried to give me a $17 refund when the charge on my credit card was over $300 Good thing I kept copies of my conversations, printed documents and emails. I sent that to Chase Bank and I insisted the put charge back on them. This company's reviews at every website are all negative comments. I am surprised the government is not banning this company. There must be a law firm somewhere that can review all of these scams and horrible situations with CheapOair and put in place a major lawsuit against them. I strongly encourage you to never do business with them and block them from your system. read more

This company is a total f'ing disaster from start to finish. Booking & Confirmation Issues We purchased our tickets online and received an email with "Receipt" in the subject line, which led us to believe that our flight was confirmed. We packed our bags and rushed to the airport. However, while attempting to check in en route, nothing worked. We then called your customer service and spent one hour on the phone with a representative who informed us that our tickets were never confirmed. With no time to spare, we instructed him to book our flight immediately. He explained that there were no more seats available on his website, claimed that our credit card had not yet been charged (although it actually was), and assured us that he could secure a flight home if we purchased a one-way ticket at the airport desk--because he had confirmed directly with the airline that seats were available. Airport & Flight Mishaps Following his instructions, we rushed to the airport--incurring $4 in short-term parking fees--and proceeded to the gate. There, the airline staff informed us that the 4:00p.m. flight did not exist for our intended route. Instead, they explained that the flight was from Key West, not to Key West, and that no flight to Key West had operated in over a week. The next available flight was at 6:30a.m. the following day. This not only left us stranded but also resulted in missing our first night at the resort and spending almost three hours on the phone with your customer support. Lost Baggage & Further Disruption After enduring a 45-minute flight to Key West on the rescheduled 6:30a.m. flight, we discovered that our luggage was missing. We were assured by airline staff that our bags would be delivered directly to our hotel by 1:30p.m. However, when 3:30p.m. arrived, we received no update. Despite repeated calls and texts to the provided contact, we were completely blown off and eventually had to take an Uber all the way back to the airport--only to be told that our bags were there, with no explanation or apology. This mishandling resulted in additional delays and caused us to spend the entire second day of our vacation resolving the luggage issue. This experience is completely unacceptable and I wouldn't wish this company on my worst enemy. read more

Do not use this company!!!!I purchased flight tickets through this company and as soon as I got done with the reservation, I got blasted with different emails about the air lanes making changes on my flights. I suspect that they keep selling the same tickets over and over. Long story short! I ended up canceling my reservation two days before my flight, what costs me hundreds of dollars more to buy new tickets on short notice. I'm very unhappy with their service and would not recommend it to anyone! read more

I had cancelled my ticket from Delhi to Toronto (YYZ) on May 27, 2025. At the time of cancellation, CheapOair charged me $175 as a refund fee and promised that I would receive $833.60 back. However, they never mentioned that the refund would take 60-90 days to process until I followed up later. Now, even after the 90 days have passed, no refund has been credited to my account. I have called their customer service multiple times, but no real action has been taken. Recently, I was told that there is actually no fixed timeframe for refunds--which is completely different from what I was told earlier. This is extremely disappointing. CheapOair is holding on to customers' hard-earned money, providing misleading information, and offering very poor customer service. Their website also provides no proper response or support. I strongly advise others never to use CheapOair. They are unreliable, misleading, and seem to be running a scam with their refund process. read more

Made a reservation and cancelled it within 45 minutes. At time of reservation it said cancellation with complete refund this was November 2025 and no refund different answers when someone finally answers saying 7 to 14 days. Still no refund no answers. DO NOT Use CheapOAir read more

I booked a round-trip ticket to Barbados months in advance. When I got to the airport, I was denied boarding because they claimed I didn't have a valid return ticket. After checking, I saw the issue: their system had my return flight departing from my original departure country instead of from Barbados. In other words, my itinerary literally had me leaving the same place twice and arriving at the same place twice completely impossible for a round-trip ticket. CheapoTickets tried to blame me, claiming I booked it that way, which is flat-out impossible since their system doesn't even allow customers to change the return departure location. They refused to fix it. Even worse, other travelers with me who booked on different days and times had the exact same error. This is clearly a system-wide glitch, and their refusal to take responsibility cost us time, money, and caused major stress. Travelers beware double-check your tickets and don't expect help when their system messes up. read more

Totally dissatisfied with customer service. I was ripped off at individual car rental place and ask for help from customer service and they basically told me nit their problem. Do not use this site to do rental cars or plane tix. scam!!! read more

This was the worst traveling experience I've ever had. Will never use them again! They were not helpful at all. When having flight problems and car rental problems. read more

Do not use! They charge $100 cancelation fee, even if you just ordered 5 minutes ago. ​

zero star for Cheapoair.com yesterday I was booking with them and in one page was showing one total price in the 300s, when I place my card number and click pay, I was shocked with more than 700 charge in my card. I imedi called them to cancel, guess they did? they took another 150 dollars to cancel my transaction. it's a thief, should have laws to protect the custoners from those thief's, dishonest, bad business, who screw customers for money. 150 dollars for what? less than a minute after I click on to pay. it's totally screw, totally disgusting. CheapOair.com are thieves. they should not be in business at all. besides all this stress, they make me waiting for part of my money back. I want all my money back. Cheapoair.com is a trash company, do not do business with them if you don't want to be robbed. read more

booked car at a cheapoair and when I went to take the car. They didn't give me the car..I think they don't have a car for rent???I called the cheap 2 time for refund and they don't want to give me refund..I don't recommend it. You going to lose money if you rent car from cheapoair p. they don't know how to work . read more

CheapOair - Travel Services Near Me - London, XGL

Stop scamming people! I was so excited to get a lower rate... until I gave them my credit card and they locked me in at a higher price thinking I wouldn't check! So I went back and looked. Five other providers were $25 cheaper!! And they still advertise their lower price !! Total scam-I will never spend one penny anymore with this company ever. It was my first and last mistake with these scam dogs. read more

Bait & Switch Pricing!!! Do NOT use this to book your travel!!!! They show you a cheaper fare than competitors and then nickel and dime you for EVERYTHING. Then right when you confirm and hit pay, you don't get a "confirmation." It says your reservation is "pending." Then you'll get a phone call from someone with an Indian accent (3 times I was on the phone. All 3 times, Indian customer service). And they shockingly tell you "Oh, we're so sorry! The price went up. But we can try and find you another flight." The 1st time this happened to me, I thought it was legit. I listened to other flights and prices they gave me, yet at my computer I saw better prices. So I said I'll call back later. I booked another flight with them and just sat back and waited for my phone to ring. And it did. And then they said the same thing all over again. Magically the price always rises to the same price as other booking sites. It seems that a number of travel sites use this strategy to get priority over other sites upfront pricing. Awful experience. When I called them out on it, they just ask me if I want to cancel, no questions asked. You're better off working with a reputable and honest site like Booking.com and such. read more

CheapOair - They bait you with a lower price and when you confirm, they jack it up to higher prices all of a sudden. - Travel Services Near Me - London, XGL

DO NOT USE THIS SITE!!! It is a huge scam! I clicked on a flight the date change I contacted them immediately and they tried to charge to cancel, and then said they would wave it but then never canceled it. Now 3 days later I'm reaching back out telling them I have screenshots and proof and they are telling me they can cancel it but I won't get a refund. DO NOT USE THEM! I REPEAT DO NOT USE THEM! Spoke with several agents today to get it fixed and they all kept leaving the chat! Super unprofessional and WILL NEVER USE AGAIN read more

DO NOT USE THEM!!!!! I have had terrible experiences with them. I have called and explained situation a million times - no one wanted to listen to me. Instead, they charged me $3,000 when I had to reschedule my trip by 3 days and gave them 6 months' notice, they collected the money and sold the tickets to someone else and made double the amount. There is no humanity in any of them at all!!! read more

A friend purchased ticket for me as a surprise, but they also purchased cancellation insurance through cheapoair. Unfortunately They did not read that cheapoair uses Tripmate as the carrier for the cancellation. Tripmate is a fraudulent company. They ask for copies of every single document, even credit card statements They also what me to sign a release for all my medical records. All this for a $500 ticket. read more

I've used Cheapoair for about 20 years on and off. I've recently in the past year booked 2 flights through them and have had nothing but problems. Changing flights, then changing seats, they simply can't be trusted anymore. It's such a shame as I used to swear by them. They cut you off if you have a problem. I won't ever use them again. read more

5 minutes after booking online. ($200 flight), I received a call from CheapOAir, trying to get me to pay an additional $28 for something I could barely understand what he was saying and basically told him to F-off and hung up on him. Now calling them to cancel and if they do not cancel, I will call my credit card company. I've used lots of third-party booking agencies, but I've never had anybody. Try to call me back and get more money out of me. It felt like extortion, playing off people's confusion. DO NOT USE CHEAPOAIR...!!! read more

So I called cust serv after reading a promo on CheapOair stating by calling I can get better deals. After a while I had the impression was going to be helpful. 4:40 am may 3 2024 was when call ended said will call me back after he checks on better deals withing 15min-30mins. NEVER DID. I'm writing this review at 6:27 am and still no return call. This is a shame I mention how important was to take my mother as a gift for mothers day. But he made sure he told me about short survey after the call, which I did as highly satisfied. Definitely I REGRET. If I would've known he was going to ghost me...the survey would've been a highly dissatisfied. By the way,If you guys take a moment look me up..in the past years ago I have used CheapOair and was great...but now can't say the same. Looking foward for response. Deborah Nunez..760-335-8214 read more

CheapOair - Travel Services Near Me - London, XGL

We bought a round trip ticket with insurance, we had to cancell one way. They charged us an extra 40+ dollars to cancell. The ticket was $250+ dollars they said we will only be recieving $193 dollars credit back not refund and taxes are non refundable. read more

A bunch of scammers! I made a typo on my last name and they wanted to charge me $25 to change it! I ended up paying the $15 to cancel the reservation because f them! The airline would never charge you for a typo, any attempt to nickel and dime you, these third party sites. Never again read more

Going to surprise my granddaughters in Las Vegas, and they weren't going to be home that week as it turns out. So I call CheapO and tell them I bought insurance for cancellation and they give me number to some insurance company.... insurance tells me they can't reimburse me cause granddaughters not going to be home is not a reason they cover with insurance policy. WTF? So I call Cheapo again and say sorry but we can't help you. Cheap had advertised this flight to Vegas for $100 RT but of course it cost me $280 after all the add ons (including useless insurance) Cheapo told me to call Spirit airlines who I was going to fly with.... they said "Best we can do is give you a credit voucher for $100 the cost of my ticket before Cheapo added all their crap. Avoid Cheapo read more

BUYER BE WARE BUYER BE WARE! I booked travel for family and the flight left without them due to airline incompetence. Cheapoair said they would rebook only charging fees, taxes and fare difference. But the charges were so high it was cheaper to book a new flight on the Cheapoair website! It didn't make sense. I have lost all trust with Cheapoair. I booked again on Expedia who I have always had a good experience with but I have lost over $1100 on the first booking with Cheapoair. Not happy. read more

Non-native English speakers on Chat and live. The software did NOT let me get assigned seats for the departing flight, just the return flight. When I chatted about it with them, then called them, I was told that the tickets weren't paid for yet. BUT the software took my credit card number, and obviously gave them a confirmation number which is why I got a "Booking Number". But they said the ticket was NOT paid, the tickets weren't issued, and I could NOT get an assigned seat for the two of us traveling. DO NOT use CheapOair if you don't want the nightmare of trying to understand non-native English speakers, have to wait for HOURS to get seats assigned, and be constantly talked over as you are asking a question!!! It is NOT worth the small amount I saved using them instead of booking through the airline. read more

Overcharged and had to pay more to get assigned seats for return flight. Will never use this service again. I could have gotten all my airfare cheaper from the airline itself. read more

Do not book your airline ticket(s) with them. My credit card get charged 3 times. Call them twice and they said just a booking error. The extra charge will be remove but it never removed. I call my CC to dispute the charge. There call center is from INDIA. You hardly understand what they said. BAD customer service. read more

Avoid this crooked travel agent. They will charge you excessive fees for changing a ticket while the airline wont. Do yourself a favour and book direct with airlines. This kind of crooks deserve going bankrupt! read more

Avoid this company. They DO NOT honor their cancellation insurance, which they aggressively push. They dont tell the customer that the insurance is only good for 24 hours. They are insulting and predatory. read more

Scam! When I told them I would be most likely changing my ticket-they told me to buy insurance and I would be able to do so.. total lie.... Do not use this company. I just spent over an hour on a chat to tell me nothing can be done. read more

The worst experience ever don't buy through them. They have the worst customer service, they sell you trips showing 4 hour trip and then every single day they change that to 18 or 24 hours trip because now it's not direct. No way! When I call to get a refund they said no, They said this happened on all the airlines but it's not true because I cancelled 15 day ago 07/01/2024 prior to the tech outage not 07/18 (which is when the tech outage occurred) read more

Unable to fly on reserved dates during pandemic--due to illness Appealed for refund. Was denied. Inflexible policies, terrible customer service. Cannot recommend this company! read more

Poor customer service. They advertise ROUTES car rental service. A company that didn't show up to the car rental service area to shuttle me to where they actually exist which is not in the same area. I was forced to rent a car from one of the other rental companies that morning. When I asked for a reimbursement I was made to produce my iphone log of the ten minute phone call I made to ROUTES. After being asked the third time for the same request it was clear Cheap O Air had no intentions of reimbursing me. Terrible customer service. I run a business and we would never endorse a service company as poor as ROUTES. And when a customer is dissatisfied, we make it right for them. $150 cost them a future customer.....forever! read more

I don't usually leave bad reviews, but this left a bad taste in my mouth. Got scammed/got played. Made the mistake of accidently booking a month earlier. Realized the mistake and contacted them twice via phone call. Both times they said it would take some time and that the change request was pending. And they would call me back. (got ghosted both times). Decided to use the messenger on the last day, all was going well, had some hope. Was responsive, had messages going back and forth for almost an hour. I realize it was the day my flight was suppose to leave. The messages dragged for almost an hour. Then support messaged it was too late the flight could no longer make changes. They said I was suppose to call back 24hours after each attempt I did previously; however support told me they would call me back; I even confirmed and inquired should I give a call back if I didnt get one within the timeframe, he said no and they would call. Thanks for your patience Thanks for your patience Thanks for your patience That's all I got, just a stall tactic till it was too late. Sadly you get what you pay for, good luck to those still willing to try, read more

Total scammer and dishonest company. He asked me for $1100 to just change my flight time. But I called United and changed it for free. The called me again that they have big discount for me .. haha for a flight they can change for free and won't cost them a penny. read more