Disclaimer: I really dislike leaving negative reviews. I only like to leave complimentary reviews of businesses (You will notice this if you view my profile on Yelp.) I love and support small businesses and only ever want to see entrepreneurs succeed. However, my experience with Royal Photo was so terrible I feel the need to speak freely.
This was the worst Customer experience I've ever had with a Business in Montreal. I own a MacBook that had recently been called for a voluntary battery change due to safety reasons. Since I work every day from my computer, I SPECIFICALLY decided to make a scheduled battery repair during a Holiday because I was told it would take 3-5 days. I was on a 7-day vacation, and it took them 15 to finish the repair. I understand things take time and delays can happen but this was ridiculous and set me back on my work. I am not mad about the delay I am mad at Royal Photo's lack of care and ability to follow up and inform me of the delays that they clearly were aware of (They had tracking information on the parts the second they were ordered.) To make matters worst THE WRONG KEYBOARD WAS INSTALLED ON MY LAPTOP, then I had to come back not ONCE but TWICE for the correct one to be ordered because the representatives at the counter failed to correctly report the error. All the while Royal Photo took absolutely no responsibility for the situation and continuously blamed Apple for their lack of Customer Support. I will never be using Royal Photo again for a service or any business and would highly recommend against using them because of how horrendous this experience was. No compensation was offered, not even an apology. read more