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    Royal Property Management

    1.0 (2 reviews)

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    Property management

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    Legacy Oaks - Kitchen looking through pass-thru window, dining room and living room

    Legacy Oaks

    (3 reviews)

    I've lived here for almost a year now, and decided to put up a review for Legacy Oaks. Several…read moreother coworkers have their corporate apartments here too. This place offers spacious apartments, nicely designed with high ceilings, arches, large kitchens, whirlpool tubs, and plenty of big windows giving you lots of natural light regardless of which direction your apartment faces or whether you're on the first or second floor. The complex is off quiet streets behind a nice upper scale shopping center on du rhu, right off Dauphin and very convenient to I-65. The apartments are gated and you feel very safe and secure in the area. The reason I only gave the apartment 4 stars when in actuality it's 5 star quality is the maintenance and service I've received as a corporate housing renter. Maintenance and cleaning between renters leaves a lot to be desired and it did not appear to be a very high priority for the maintenance staff prior to my moving in. All of the issues I reported when I moved in have gone unaddressed. And while none of them are more than eye-sore type issues, that shows a lack of commitment to your tenant, even if they're renting through a housing company. When I moved in there was a large stain in the master bedroom carpet in front of the master bath door. Multiple sinks had water damage in the vanities and cabinets below them. There was minor water damage to the master bath ceiling from a past leak in the 2nd floor unit above. The weather stripping around the doors is torn and deteriorated (this would be much more of an issue for me if I was paying the a/c or heating bills!). The maintenance crew used gloss paint for the touch up and spot painting they did between tenants, when the rest of the walls are painted flat. So now when you walk in you see reflective spots all over the hallway, bathroom, and bedroom walls. Finally, there are coffee mug rings all over the coffee table and trim on top of the halfwall near the toilet in the master bath. None of these issue reflect poorly on the apartments themselves, but it does reflect on the maintenace staff's workmanship and management's priorities. There have been a couple other issues I did not let linger... the A/C and thermostat have had a few hiccups. I've stayed on top of those issues and they were resolved satisfactorily, usually within hours of reporting the issue, though one instance required several phone calls and leaving work to meet the maintenance working at my apartment to point out that the A/C was indeed not working (when the thermostat is set at 72 and the unit reads 76... just because you might think 76 isn't 'too hot' that doesn't mean the A/C is working!). All in all, very nice place to live... even if you have to be aggressively proactive to get maintenance done on your place!

    Great property, gated community, superb club house, pool and fitness center…read more Apts with garage attached, 12' ceiling fireplace and 1500 sq ft. Close to everything, safe and quite.

    Reeves Rentals

    Reeves Rentals

    (18 reviews)

    When we put our house in the rental market, it was just coming off of the sale market during a down…read moreturn and was completely with new flooring, carpet, and paint. The move in home was flawless. We were obviously incredibly concerned about the right tentents and were assured by John himself all the ways they screen tenants. When they told us they found a tenant (and turned down others that were not "qualified") we felt excited about the whole process. Over the course of the next 5 years (our tenants renewed the lease) we made the unfortunate mistake of believing Reeves was living up to its promises that it claims on their website about making sure properties are managed and values maintained. We didnt live in the area and fully expected our paid management company to make sure our property was well taken care of. When the tenants moved out, we were left with 17K in damage - every bit of flooring in the home had to be replaced, some down to the sub flooring. The amount of dirt was incomprehensible. They left us a dumpster and a half full of items in the house that had to be cleaned out. Fans were broken, outlets broken, even the stove had a fire behind it that was undisclosed and wires had to be replaced. When we asked for inspections over the years, Reeves clammed up. We were told "next week" "next week" and we were trying to figure out how to property file against the tenants for damages. Reeves decided that it was because we want to sue them and refused to turn over or talk about our property through our contact. Once my husband got into touch with John, we felt better and that he was going to chat with us and that they would help us file against the tenant. Once again, there were no calls back, and when my husband called him again to discuss it, john HUNG UP on my husband and said "my attorney said not to talk to you." I have videos, pictures, and long list of required things we had to clean up on the home. If you care about your property and need a rental agency that will VALUE you and make sure the tenants are maintaining the property as well as support you when there are issues, this is NOT the company for you. If we can save even one family from having to experience the poor level of management and customer service we have, then I feel better. I will be adding video of our home online as well so people can see how bad it really was. The pictures do not even do it justice. The 3rd party inspector said it was the "worst he has ever seen". The most unfortunate part of this has been their customer service. Hiding behind an attorney rather than talking about where they failed is a sure sign of a company that will not take your assets with care.

    as a property owner making this review I can only warn future residents. STAY FAR AWAY FROOM…read moreREEVES. This company is absolutely terrible, they have no desire to do THEIR jobs. I have been dealing with them on several situations for over a year now and not one of the issues have been resolved. They insist on communicating over email but never respond and when going to speak with them in person they have the nerve to argue when the fault falls on them entirely. Poor customer service, lack of empathy, they honestly have made the whole experience worse. Would give them negative stars if possible.

    Royal Property Management - propertymgmt - Updated June 2026

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